Side by side
EQ Complaints Professional vs MasterControl Customer Complaints
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Choose EQ Complaints Professional if your regulated financial services organisation needs FCA-oriented complaint workflows, reporting, and FOS investigation records in one system. Consider whether its stated 500–50,000 complaints-per-year audience fits your operation, and request a quote to establish the cost.
Visit EQ Complaints ProfessionalMasterControl Customer Complaints brings intake, investigation, reporting, adverse-event forms, and audit records into one web workflow. Its regulated-business focus and optional integrations should guide evaluation of fit and licensing.
Visit MasterControl Customer ComplaintsThe facts
| EQ Complaints Professional | MasterControl Customer Complaints | |
|---|---|---|
| Free plan | Not published | No |
| Open source | Not published | Not published |
| Runs on | Self-hosted, Web | Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 1 | 1 |
| Maker | Not published | Not published |
| Website | equiniti.com | mastercontrol.com |
| On complaint management software | #13 of 26 | #17 of 26 |
EQ Complaints Professional: what it does well
- Automates pre-configured FCA-compliant workflows and decisions.
- Alerts use FCA-compliant timescales to support deadline management.
- Generates regulator returns, management information, and root cause reports.
- Keeps case documents and information together with workload oversight.
- Embeds FOS processes and records investigations.
What to know first
- Pricing is available on request.
- The stated audience is organisations handling 500–50,000 complaints annually.
MasterControl Customer Complaints: what it does well
- Automated notifications, follow-ups, and escalation
- Investigation workflow with configurable reports
- FDA MedWatch 3500A form included
- Time-stamped electronic-record audit trail
- Centralized complaint-document repository
What to know first
- No free plan
- Pricing is available only on request
- CAPA escalation requires an optional integration
- End-user support goes through a system administrator
Alternatives to EQ Complaints Professional Alternatives to MasterControl Customer Complaints The whole list