No. 19 of 25 ·Complaint Management Software

SwiftCase Complaints Management

Name: SwiftCase Complaints Management
Price: 650 GBP

Web · API · paid plans from £650/mo

Visit site Alternatives

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SwiftCase Complaints Management is ranked #19 of 25 in complaint management software on Freedom251. It runs on API, Web. There is no free plan. Paid plans start at £650/mo.

SwiftCase Complaints Management plans and pricing

All plans

Starter £650/mo £650/month 1,000 emails/month · 1,000 events/month · £300/pack overage · 1 shared mailbox · 30-day audit logs swiftcase.co.uk · 30 Sept 2026

Standard £1,400/mo £1,400/month 2,000 emails/month · 5,000 events/month · £280/pack overage · 90-day audit logs · Multiple mailboxes swiftcase.co.uk · 30 Sept 2026

Core £3,200/mo £3,200/month 3,500 emails/month · 11,000 events/month · £230/pack overage · Sandbox · Custom API integrations · 1-year audit logs swiftcase.co.uk · 30 Sept 2026

Growth £8,500/mo £8,500/month 10,500 emails/month · 30,000 events/month · £180/pack overage · Advanced analytics · 4-hour support SLA · Phone support swiftcase.co.uk · 30 Sept 2026

Scale £11,200/mo £11,200/month 16,000 emails/month · 42,000 events/month · £150/pack overage · Dedicated success manager · 2-hour support SLA swiftcase.co.uk · 30 Sept 2026

Enterprise £17,550/mo £17,550/month 25,000 emails/month · 100,000 events/month · £150/pack overage · Dedicated environment · Custom SLAs · Unlimited audit log retention · 24/7 support option swiftcase.co.uk · 30 Sept 2026

Compared on complaint management software

Free plan: No
Intake channels: omnichannel
Workflow automation: Yes
Escalation rules: Yes
Investigation tools: Yes
SLA tracking: Yes
Reporting depth: advanced

Best SwiftCase Complaints Management alternatives

See all 20

Two bars Babtec Complaints Management Free tier No. 1€29/mo6.7 One bar Civica Complaints Management Paid plans No. 2—5.5 One bar IQVIA SmartSolve Complaint Management Paid plans No. 3—5.5 No signal Resolve Enterprise Paid plans No. 4—5.4 No signal AmpleLogic Audit Management Paid plans No. 5—5.3 No signal Aptean Respond Paid plans No. 6—5.2

The record

Purpose: SwiftCase tracks complaints from acknowledgement to final response with automated DISP deadlines, root cause analysis, and regulatory reporting for UK financial services.
Deadline tracking: The system calculates the 5-business-day acknowledgement deadline and 8-week final response deadline, with countdown timers and configurable escalation alerts.
Complaint capture: Structured intake forms capture complaint category, product, channel, and customer vulnerability indicators.
Analysis and reporting: OLAP pivot tables break complaints down by product, cause, handler, and outcome, and the platform can generate FCA RegData complaint returns from complaint data.
Response letters: Template-driven final response letters can be populated with case data and include FOS referral rights, outcome summaries, and redress details.
FOS referrals: The system keeps a time-stamped complaint audit trail and can export the full complaint file in chronological order for a Financial Ombudsman referral.
Integrations: The maker lists pre-built integrations including Xero, Office 365, Slack, Microsoft Teams, Gmail, Dropbox, Google Drive, HubSpot, Sage, Twilio, Mailchimp, and DocuSign, and says it can connect to REST APIs.
Security: SwiftCase states that it is Cyber Essentials certified, uses UK data centres, encrypts stored data with AES-256 and connections with TLS 1.2+, and provides role-based access controls and audit logging.
Implementation: The complaints page says most implementations go live within 4–6 weeks and include workflow setup, user training, and migration of open complaints.
Pricing limits: All plans include unlimited users, while monthly email and event allowances and overage pack rates vary by plan.
Maker: SwiftCase is made by Livepoint Software Solutions, which the maker describes as a UK company founded in Liverpool in 2013.
Headquarters: United Kingdom
Price from: £650/mo

Where it ranks on Freedom251

Best Complaint Management Software in 2026#19 of 25

Is SwiftCase Complaints Management yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote SwiftCase Complaints Management

Sources

swiftcase.co.uk/software/complaints-management-software· checked 30 Sept 2026
swiftcase.co.uk/platform/integrations/· checked 30 Sept 2026
swiftcase.co.uk/platform/security· checked 30 Sept 2026
swiftcase.co.uk/pricing/· checked 30 Sept 2026
swiftcase.co.uk/what-is-swiftcase/· checked 30 Sept 2026