No. 5of 25 ·Complaint Management Software

Thentia Cloud Complaints & Investigations

Web

Freedom report

One barScore 5.4

Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Thentia Cloud Complaints & Investigations is ranked #5 of 25 in complaint management software on Freedom251. It runs on Web.

Thentia Cloud Complaints & Investigations plans and pricing

All plans

Thentia Cloud Complaints & Investigations Pricing not listed; contact Thentia for a consultation thentia.com · 9 Oct 2026

Compared on complaint management software

Intake channels: web
Workflow automation: Yes
Investigation tools: Yes
Reporting depth: custom

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The record

Purpose: Thentia Cloud Complaints & Investigations centralizes case management from complaint submission through resolution in a licensee database.
Online complaints: The public complaints portal lets people submit complaints about licensees, and regulatory staff receive real-time notifications when submissions are captured.
Form customization: A drag-and-drop editor lets agencies customize complaint forms to meet regulatory requirements.
Case creation: Staff can triage submitted complaints and create case records to initiate investigations.
Case details: Case records can include activities, dispositions, evidence, contacts, hearing details, outcomes, witness details, interview notes, judgments, and charges.
Public notices: Users can create public notices within the platform and publish them to the online database.
Accessibility: The product page says staff and licensees can use its portals from devices with mobile, tablet, and browser capability.
Integrations: Thentia says its platform can integrate with any API-supported, third-party web-based application.
Authentication: The security overview lists Google OpenID, Azure, Office 365, ADFS, and SAML2 as supported federated authentication methods, with two-factor authentication available.
Security and compliance: Thentia states that Thentia Cloud is ISO/IEC 27001 certified, SOC 2 audited, and PCI DSS compliant.
Data protection: The security overview says data is stored in AWS, S3 data is encrypted at rest with AES-256, and data in transit is protected with TLS encryption.
Availability and backups: Thentia says the platform targets uptime of at least 99.8% and provides hourly data backups.
Support: Thentia provides a support knowledge base and lets users submit an inquiry through its contact form.
Intended users: Thentia describes its platform as designed for occupational and non-occupational regulators, including self-regulated and government entities.

Where it ranks on Freedom251

Best Complaint Management Software in 2026#5 of 25

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Sources

thentia.com/complaints-investigations/· checked 9 Oct 2026
thentia.com· checked 9 Oct 2026
thentia.com/security-overview/· checked 9 Oct 2026
support.thentia.com/hc/en-us· checked 9 Oct 2026
thentia.com/about/· checked 9 Oct 2026
thentia.com/deployment/· checked 9 Oct 2026