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Kelsa Complaint Management System
What Kelsa Complaint Management System is
Kelsa Complaint Management System helps clubs capture, route, and track customer complaints and feedback. Members can scan QR codes at facility locations to submit complaints. Each complaint is mapped to the relevant stakeholder; upper management receives alerts as it progresses, and members can be updated on its status. The listed complaint functions include ticketing, workflow automation, communication, escalation, monitoring, reporting, and feedback. Reports can present complaints by region or by month and region.
The workflow tools include customizable workflows, task assignment, discussions, request forms, custom roles, calendars, reminders, file organization with versioning, and project templates. Notifications can arrive in-app, on desktop, by email, or on mobile. Kelsa integrates with apps and offers API key access to profile information from other apps. Clubs can use a custom logo, theme, and domain. The product is listed for web and API, and pricing is available on request.
Who it suits
Kelsa suits clubs that need to collect, route, and monitor customer complaints and feedback. Its workflow, reporting, and notification features also address teams coordinating the follow-up work.
What it does well
- Members can submit complaints through facility QR codes
- Routes complaints and updates members on status
- Reports complaints by region and month
- Includes customizable workflows and escalation procedures
What to know first
- Pricing is available on request
- The described complaint system is designed for clubs
Getting started
- Visit the Kelsa website.
- Request a demo from the maker.
- Discuss pricing with the maker, since pricing is on request.
- Use the web or API platform.
- Contact Kelsa at +91 9731659707 or [email protected].
Verdict
Kelsa combines complaint intake and tracking with workflow, escalation, and reporting features for clubs. The maker lists pricing on request and offers a demo request page.
Questions
How much does Kelsa Complaint Management System cost?
Pricing is on request.
Which platforms are listed for Kelsa?
The listed platforms are web and API.
Can members submit complaints using QR codes?
Yes. Members can scan QR codes posted at facility locations to raise complaints.
Does Kelsa integrate with other apps?
Yes. Kelsa says it integrates with apps and offers API key access to profile information from other apps.
Who makes Kelsa?
The brochure identifies IRCA as a software product development and IT services company headquartered in Bangalore, India.
How can a club learn more or request a demo?
The maker offers a demo request page. The Kelsa page lists +91 9731659707 and [email protected] as contact details.
Facts from Kelsa Complaint Management System's own pages
- Company identity
- The brochure identifies IRCA as a software product development and IT services company headquartered in Bangalore, India; it gives no founding year. · ircaindia.com, 9 Oct 2026
- Complaint intake
- The brochure says members can scan QR codes posted at facility locations to raise complaints. · ircaindia.com, 9 Oct 2026
- Complaint routing
- Complaints are mapped to the relevant stakeholder, with upper management alerted as the complaint progresses and members updated on its status. · ircaindia.com, 9 Oct 2026
- Demo and contact
- The maker offers a demo request page and lists +91 9731659707 and [email protected] on the workflow page. · ircaindia.com, 9 Oct 2026
- Files and scheduling
- The workflow page describes calendar views and reminders, file organization with versioning, and project templates. · ircaindia.com, 9 Oct 2026
- Headquarters
- Bengaluru, Karnataka, India · ircaindia.com, 28 Sept 2026
- Integrations and API
- The workflow page says Kelsa integrates with apps and offers API key access to profile information from other apps. · ircaindia.com, 9 Oct 2026
- Intended users
- The maker describes the system as helping clubs address customer concerns and improve services using customer feedback. · ircaindia.com, 9 Oct 2026
- Listed capabilities
- The brochure lists complaint capture, ticketing, workflow automation, communication tools, escalation procedures, monitoring and reporting, and feedback mechanisms. · ircaindia.com, 9 Oct 2026
- Notifications
- The workflow page says Kelsa provides real-time in-app, desktop, email, and mobile notifications. · ircaindia.com, 9 Oct 2026
- Pricing
- The opened maker pages do not state a price for Kelsa Complaint Management System. · ircaindia.com, 9 Oct 2026
- Purpose
- Kelsa Complaint Management System is designed to capture, track, and help clubs resolve customer complaints and feedback. · ircaindia.com, 9 Oct 2026
- Reporting
- The brochure shows complaints reported by region and by month and region. · ircaindia.com, 9 Oct 2026
- Scheduling and files
- The workflow page describes task calendars with reminders, file storage and versioning, project templates, and request forms for tickets or support queries. · ircaindia.com, 9 Oct 2026
- Security and access
- The workflow page describes custom roles that control access according to responsibilities; it does not identify a security certification or compliance standard. · ircaindia.com, 9 Oct 2026
- Support contact
- The Kelsa page lists +91 9731659707 and [email protected] as contact details. · ircaindia.com, 9 Oct 2026
- What it does
- Kelsa Complaint Management System handles and resolves customer complaints and feedback for clubs. · ircaindia.com, 9 Oct 2026
- White labeling
- The maker says Kelsa supports a custom logo, theme, and domain. · ircaindia.com, 9 Oct 2026
- Workflow features
- The Kelsa workflow page describes customizable workflows, task assignment, custom roles, discussions, and request forms for tickets, support queries, or work requests. · ircaindia.com, 9 Oct 2026
Where Kelsa Complaint Management System stands on Freedom251
- Complaint Management Software#20 of 26