Freedom251 › Complaint Management Software
Infreemation Complaints
What Infreemation Complaints is
Infreemation Complaints is web-based case management software for organisations handling complaints. It brings complaints from email, websites, social media, postal mail, telephone, and fax into a central database. A calendar records when a complaint arrived and its due date; case records can include a snapshot, timeline, earlier requests, and an audit trail. Complaints are added automatically, and organisations can configure an initial response. Alerts flag cases nearing deadlines, while matching rules can identify similar requests. Organisations may also create a searchable public archive of earlier complaints. Staff can assign cases to employees, track service-level agreements, and view KPI reporting on an online dashboard; reporting depth is described as basic. The product includes investigation tools, approval workflows, and workflow automation. It runs as a cloud application accessed in a browser, with no hardware or software installation required. The maker says sensitive data is encrypted, servers and data are in the United Kingdom, and the service is GDPR compliant. Pricing depends on requirements and is available on request; a 30-day trial can be requested.
Who it suits
It suits organisations managing complaint volumes across several channels, including government departments, fire departments, hospitals, and local authorities. Its assignment, deadline alert, and case history features support teams handling complaint workflows.
What it does well
- Accepts complaints across six listed delivery channels
- Tracks due dates and alerts users to approaching deadlines
- Maintains case timelines and audit trails
- Supports assignment, approval workflows, and SLA tracking
- Offers a 30-day trial
What to know first
- No free plan is listed
- Pricing is available only on request
- Reporting depth is described as basic
Limits
There is no free plan. A 30-day trial is available on request; site licence plans list unlimited users, complaints and departments, while prices are available on request.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| 1 Year site license | Unlimited users · Unlimited complaints · Unlimited departments | On request |
| 1 Year site license | Unlimited users · Unlimited complaints · Unlimited departments | On request |
| 2 Year site license | Unlimited users · Unlimited complaints · Unlimited departments | On request |
| 2 Year site license | Unlimited users · Unlimited complaints · Unlimited departments | On request |
| 3 Year site license | Unlimited users · Unlimited complaints · Unlimited departments | On request |
| 3 Year site license | Unlimited users · Unlimited complaints · Unlimited departments | On request |
| Infreemation Complaints | No set-up costs · price based on requirements · site licence with unrestricted access | On request |
As digital-interactive.com lists them, read 20 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the product website.
- Request a 30-day trial.
- Access the cloud application through an internet browser.
- Ask the maker for pricing based on your requirements.
- Contact [email protected] for email support.
Verdict
Infreemation Complaints centralises complaint intake, case histories, deadlines, and staff assignment in a browser-based service. Pricing is tailored and a trial is available, but reporting is described as basic.
Questions
What does Infreemation Complaints cost?
Pricing depends on requirements and is available on request. There are no set-up costs.
Is there a free plan or trial?
There is no free plan. A 30-day trial can be requested.
Which complaint channels does it support?
Listed channels are email, website, social media, postal mail, telephone and fax.
What is included with the site licences?
The 1, 2 and 3 Year site license plans each list unlimited users, unlimited complaints and unlimited departments.
How is the software accessed?
It is a cloud web application accessed through an internet browser, with no hardware or software to install.
Where is the service hosted?
The maker says its dedicated servers and data are in the United Kingdom.
Facts from Infreemation Complaints's own pages
- Access
- It is a web application accessed through an internet browser, with no hardware or software to install. · digital-interactive.com, 7 Oct 2026
- Automated responses
- Complaints are automatically added to the database, and the system supports a customisable automated initial response. · digital-interactive.com, 7 Oct 2026
- Case history
- Complaint details include an overall snapshot and a full timeline, with historic requests and audit trails held in a central database. · digital-interactive.com, 7 Oct 2026
- Complaint tracking
- Its calendar shows when complaints were received and their due dates. · digital-interactive.com, 7 Oct 2026
- Deadline alerts
- The system alerts users to complaints nearing their deadlines. · digital-interactive.com, 7 Oct 2026
- Founded
- 2004 · digital-interactive.com, 28 Sept 2026
- Free plan
- No · digital-interactive.com, 20 Sept 2026
- Headquarters
- London, England, UK · digital-interactive.com, 28 Sept 2026
- Intended users
- The maker describes increasing complaint volumes as placing strain on government departments, fire departments, hospitals and local authorities. · digital-interactive.com, 7 Oct 2026
- Matching and archive
- Intelligent rules match similar requests, and users can optionally build a public archive of previous complaints for searching. · digital-interactive.com, 7 Oct 2026
- Pricing and licence
- There are no set-up costs; pricing depends on requirements and is available on request, and the FAQ says the software is licensed by site with unrestricted user access. · digital-interactive.com, 7 Oct 2026
- Purpose
- Infreemation Complaints is case management software built to manage an organisation’s complaints. · digital-interactive.com, 7 Oct 2026
- Reporting and assignment
- The product provides KPI reporting through an online dashboard and allows complaints to be assigned to employees. · digital-interactive.com, 7 Oct 2026
- Security and hosting
- The maker says sensitive data is encrypted, the service is GDPR compliant, and its dedicated servers and data are in the United Kingdom. · digital-interactive.com, 7 Oct 2026
- Security certification
- The maker states that it has Cyber Essentials and Cyber Essentials Plus certification. · digital-interactive.com, 7 Oct 2026
- Support
- The maker lists support by email at [email protected]. · digital-interactive.com, 7 Oct 2026
- Trial and training
- A free trial can be requested, and the maker says limited training is required. · digital-interactive.com, 7 Oct 2026
- Workflow automation
- Yes · digital-interactive.com, 20 Sept 2026
Where Infreemation Complaints stands on Freedom251
- Complaint Management Software#8 of 26
- Case Management Software#98 of 177