Freedom251 › Complaint Management Software
Complyr
by Complyr
What Complyr is
Complyr is complaint case management software for regulated teams. It brings complaint communication, evidence, assigned ownership, workflows and reporting into structured case files. A case can contain notes, documents, evidence, actions and the reasoning behind a decision. Teams can configure workflows with actions, statuses and flags without technical knowledge or IT support, and escalation rules and SLA tracking are available.
A secure portal connects handlers with customers and invited third parties so they can exchange messages and files linked to a complaint. Complyr also turns structured case records into real-time dashboards and complaint reports, with custom reporting depth. Teams can export complaint data for use in their business analytics software. The product is aimed at regulated complaint teams, including those working with FCA DISP and Consumer Duty requirements. It runs on Android, iOS and the web, and automates workflows. All plans list ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access, encryption in transit and at rest, and secure file storage. Complyr says it does not use analytics or monitoring tools to process client complaint content. Plans start with Starter at £49.00 per month; a free trial is available by contacting the company.
Who it suits
Complyr suits regulated teams that need to manage complaint evidence, communication, decisions and reporting in one case record. It is aimed at teams working with FCA DISP and Consumer Duty requirements, with plan sizes ranging from 3–5 users to enterprise deployments.
What it does well
- Structured case files hold evidence, actions and decision rationale.
- Teams configure workflows without technical knowledge or IT support.
- Portal links messages and file sharing to complaint cases.
- Real-time dashboards and complaint reporting use structured case data.
- All plans include listed security controls and secure file storage.
- Android, iOS and web access are available.
What to know first
- Starter is limited to one team and 3–5 users.
- Professional costs £89.00 per month and caps teams at three.
- Enterprise pricing is not provided in the plan details.
Limits
Starter supports one team and one case type, with 3–5 users. Professional supports three teams and up to five case types per team, with 5–20 users. Both list unlimited cases and file storage; Enterprise lists unlimited teams and case types, with a minimum of seven users and no stated maximum.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Professional | £1,068.00 per year (= £89.00/month, billed annually) · Up to 3 teams · 5 case types per team · 5–20 users · unlimited cases and file storage | £1,068 a year |
| Starter | £588.00 per year (= £49.00/month, billed annually) · 1 team · 1 case type · 3–5 users · unlimited cases and file storage | £588 a year |
| Enterprise | Contact us; 12-month subscription · Unlimited teams, case types, users, cases and file storage · minimum 7 users | On request |
As complyr.co.uk lists them, read 28 Sept 2026. The maker's own page has the final word.
Getting started
- Visit the Complyr website.
- Contact Complyr to get started on a free trial.
- Choose Starter, Professional or Enterprise based on team size and case needs.
- Use the web, Android or iOS platform.
- Configure complaint workflows with actions, statuses and flags.
Verdict
Choose Complyr if a regulated complaint team needs case records, configurable workflows and reporting together. Starter supports one team, while Professional supports up to three teams and 20 users. Teams needing more can consider Enterprise, which has no stated maximum for users or teams.
Questions
How much does Complyr cost?
Starter is £49.00 per month and Professional is £89.00 per month. Enterprise pricing is not provided in the plan details.
Is there a free plan or trial?
There is no free plan. Complyr invites prospective customers to contact the company for a free trial.
Which platforms does Complyr support?
Complyr is available on Android, iOS and the web.
What are the plan limits?
Starter allows one team and 3–5 users. Professional allows three teams and 5–20 users; Enterprise has no stated maximum for teams or users.
Does Complyr include integrations?
The Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations.
Who operates Complyr?
The product is operated by Ozoomi Ltd trading as Complyr, a company registered in England with a registered office in London.
Facts from Complyr's own pages
- Case records
- Cases can hold notes, documents, evidence, actions and decision rationale in a structured case file. · complyr.co.uk, 28 Sept 2026
- Company
- The product is operated by Ozoomi Ltd trading as Complyr, registered in England under company number 15343430, with a registered office in London. · complyr.co.uk, 28 Sept 2026
- Data exports
- Complyr says teams can export complaint data for use in analytics software used across their business. · complyr.co.uk, 28 Sept 2026
- Free plan
- No · complyr.co.uk, 20 Sept 2026
- Headquarters
- London, England, UK · complyr.co.uk, 28 Sept 2026
- Integrations
- The company says its Professional plan offers custom integrations as an add-on, while Enterprise includes custom integrations. · complyr.co.uk, 28 Sept 2026
- Intended users
- Complyr describes its product as built for regulated complaint teams, including teams working with FCA DISP and Consumer Duty requirements. · complyr.co.uk, 28 Sept 2026
- Plan limits
- Starter is limited to 3–5 users and one team, Professional to 5–20 users and three teams, and Enterprise has no stated maximum for users or teams. · complyr.co.uk, 28 Sept 2026
- Privacy
- Complyr says it does not use analytics or monitoring tools to process client complaint content. · complyr.co.uk, 28 Sept 2026
- Purpose
- Complyr is a complaint case management system for regulated teams that centralizes complaint communication, evidence, workflows, ownership and reporting. · complyr.co.uk, 28 Sept 2026
- Reporting
- Complyr captures structured case data and provides real-time dashboards and complaint reporting from case records. · complyr.co.uk, 28 Sept 2026
- Secure portal
- The case portal lets handlers, customers and invited third parties share messages and files linked to the complaint case file. · complyr.co.uk, 28 Sept 2026
- Security
- The pricing page lists ISO 27001 controls, SOC2 data centres, GDPR compliance, role-based access controls, encryption in transit and at rest, and secure file storage across all plans. · complyr.co.uk, 28 Sept 2026
- Subject access request management
- Complyr supports SAR and DSAR case management, with complete request records, configurable workflows, visible deadlines, assigned actions, reporting and secure file sharing. · complyr.co.uk, 17 Oct 2026
- Support
- All plans include online tutorials and training; Professional includes up to three onboarding Zoom calls, and Enterprise includes one-to-one onboarding. · complyr.co.uk, 28 Sept 2026
- Trial
- A company blog invites prospective customers to contact Complyr to get started on a free trial, but does not state its duration. · complyr.co.uk, 28 Sept 2026
- Workflow automation
- Yes · complyr.co.uk, 20 Sept 2026
- Workflows
- Teams can configure complaint workflows using actions, statuses and flags, without technical knowledge or IT support. · complyr.co.uk, 28 Sept 2026
Where Complyr stands on Freedom251
- Complaint Management Software#6 of 26
- Case Management Software#67 of 177