Side by side
CustomerSure vs Infreemation Complaints
Both stand on complaint management software. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free trial APIWeb
CustomerSure combines feedback collection, analysis and response management for regulated service organisations. Its paid plans include support, and a risk-free pilot usually lasts around one month.
Visit CustomerSure Free trial Web
Infreemation Complaints centralises complaint intake, case histories, deadlines, and staff assignment in a browser-based service. Pricing is tailored and a trial is available, but reporting is described as basic.
Visit Infreemation ComplaintsThe facts
| CustomerSure | Infreemation Complaints | |
|---|---|---|
| Free plan | A free trial | A free trial |
| Open source | Not published | Not published |
| Runs on | API, Web | Web |
| Lowest paid plan | CX Starter: £1,999 a month | Free or on request |
| Plans published | 3 | 7 |
| Maker | Not published | Infreemation Complaints |
| Website | customersure.com | digital-interactive.com |
| On complaint management software | #4 of 26 | #8 of 26 |
CustomerSure: what it does well
- Branded NPS, CSAT, CES and custom surveys
- AI detects sentiment, risks and themes
- Real-time alerts support closed-loop action
- Regulator-ready exports and automatic audit trails
- GDPR-compliant, UK-hosted security controls
What to know first
- No free plan
- Starts at £1,999/mo
- SMS billed separately by volume
- VAT excluded where applicable
Infreemation Complaints: what it does well
- Accepts complaints across six listed delivery channels
- Tracks due dates and alerts users to approaching deadlines
- Maintains case timelines and audit trails
- Supports assignment, approval workflows, and SLA tracking
- Offers a 30-day trial
What to know first
- No free plan is listed
- Pricing is available only on request
- Reporting depth is described as basic
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