Best Customer Feedback Software in 2026
Updated
In short: Beamer is ranked #1 of 59 as of 5 October 2026, ahead of Pendo Analytics and Qualaroo. The best-ranked option with a free plan is Pendo Analytics. The lowest first paid tier on this page is Hively at $1.08/mo.
Customer feedback tools help you collect input and make it easier to assess and act on. Compare feature requests, feedback portals and in-app feedback alongside NPS surveys and feedback response limits. Sentiment analysis may help you consider how feedback is organized, while product roadmaps connect requests with planning. Free plans and paid-from pricing offer cost points to weigh. Beamer, Featurebase and Pendo Analytics are among the entries to compare. Think about which channels your team needs and how it handles customer responses, then weigh those needs against the listed features and plan details.
59 customer feedback software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
12 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | BeamerWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $99/mo | 6.6 | |
| 2 | Pendo AnalyticsWeb · Android · iPhone · API | Three bars | — | 3 of 6 | Free | 6.6 | |
| 3 | QualarooWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $39.99/mo | 6.6 | |
| 4 | RefinerWeb · Android · iPhone · API | Three bars | — | 3 of 6 | Free | 6.6 | |
| 5 | SatisMeterWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $199/mo | 6.6 | |
| 6 | UserbackWeb · Android · iPhone · API · Extension | Three bars | — | 3 of 6 | $29/mo | 6.6 | |
| 7 | FeaturebaseWeb · Android · iPhone · API | Three bars | — | 3 of 6 | $29/mo | 6.5 | |
| 8 | HivelyWeb · Android · iPhone | Three bars | — | 3 of 6 | $1.08/mo | 6.5 | |
| 9 | CannyWeb · API · Extension | Two bars | — | 1 of 6 | $79/mo | 6.4 | |
| 10 | ProductboardWeb · API · Extension | Two bars | — | 1 of 6 | $19/mo | 6.4 | |
| 11 | SleekplanWeb · API · Extension | Two bars | — | 1 of 6 | $13/mo | 6.4 | |
| 12 | RuttlWeb | Two bars | — | 1 of 6 | $18/mo | 6.3 | |
| 13 | Customer ThermometerWeb · iPhone · API | One bar | — | — | 2 of 6 | $9/mo | 5.5 |
| 14 | Zonka FeedbackWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 15 | FeedbackWPWeb · Self-hosted | One bar | — | — | 1 of 6 | $4.92/mo | 5.4 |
| 16 | Customer.guruWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 17 | CustomerHeroWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 18 | Doorbell.ioWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.3 |
| 19 | ChattermillWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 20 | EnterpretWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 21 | FdbackWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 22 | UserJotWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 23 | UserReportWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 24 | YbugWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 25 | FeedierWeb | No signal | — | — | 1 of 6 | — | 5.1 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | NPS surveys | Feature requests |
|---|---|---|---|---|---|---|---|---|
| 1 | Beamer | 6.6 | Free plan | $99/mo | Yes | 49 /mo | Yes | Yes |
| 2 | Pendo Analytics | 6.6 | Free plan | Free | No | — | Yes | Yes |
| 3 | Qualaroo | 6.6 | Free plan | $39.99/mo | Yes | 39.99 /mo | Yes | — |
| 4 | Refiner | 6.6 | Free plan | Free | Yes | — | — | — |
| 5 | SatisMeter | 6.6 | Free plan | $199/mo | Yes | 199 /mo | Yes | — |
| 6 | Userback | 6.6 | Free plan | $29/mo | Yes | 29 /mo | Yes | Yes |
| 7 | Featurebase | 6.5 | Free plan | $29/mo | Yes | — | Yes | Yes |
| 8 | Hively | 6.5 | Free plan | $1.08/mo | Yes | 13 /mo | — | — |
| 9 | Canny | 6.4 | Free plan | $79/mo | Yes | 79 /mo | — | Yes |
| 10 | Productboard | 6.4 | Free plan | $19/mo | Yes | 19 /mo | — | Yes |
| 11 | Sleekplan | 6.4 | Free plan | $13/mo | Yes | 13 /mo | Yes | Yes |
| 12 | Ruttl | 6.3 | Free plan | $18/mo | Yes | — | — | — |
| 13 | Customer Thermometer | 5.5 | No | $9/mo | No | 9 /mo | Yes | — |
| 14 | Zonka Feedback | 5.5 | No | — | — | — | — | — |
| 15 | FeedbackWP | 5.4 | No | $4.92/mo | — | — | — | — |
| 16 | Customer.guru | 5.3 | No | — | — | 50 /mo | Yes | No |
| 17 | CustomerHero | 5.3 | No | — | — | — | Yes | — |
| 18 | Doorbell.io | 5.3 | No | — | Yes | 29 /mo | Yes | — |
| 19 | Chattermill | 5.2 | No | — | — | — | Yes | Yes |
| 20 | Enterpret | 5.2 | No | — | — | — | Yes | Yes |
| 21 | Fdback | 5.2 | No | — | Yes | 15 /mo | — | Yes |
| 22 | UserJot | 5.2 | No | — | Yes | 29 /mo | — | Yes |
| 23 | UserReport | 5.2 | No | — | Yes | — | Yes | Yes |
| 24 | Ybug | 5.2 | No | — | Yes | — | Yes | Yes |
| 25 | Feedier | 5.1 | No | — | — | — | Yes | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer feedback software is ranked first on Freedom251?
Beamer is ranked #1 of 59 with a score of 6.6. Pendo Analytics is second and Qualaroo third.
How many of these have a free plan?
12 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Hively has the lowest first paid tier we found: $1.08/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.