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Best Customer Feedback Software in 2026

Customer feedback tools help you collect input and make it easier to assess and act on. Compare feature requests, feedback portals and in-app feedback alongside NPS surveys and feedback response limits. Sentiment analysis may help you consider how feedback is organized, while product roadmaps connect requests with planning. Free plans and paid-from pricing offer cost points to weigh. Beamer, Featurebase and Pendo Analytics are among the entries to compare. Think about which channels your team needs and how it handles customer responses, then weigh those needs against the listed features and plan details.

  1. 1

    Beamer

    Free plan AndroidAPIiPhone+1

    Beamer combines product announcements, user targeting, and feedback tools, with several installation and integration options.

    7.6 Free plan · paid from $49/mo (annual) · 14-day trial Visit site
  2. 2

    Atarim

    Free plan APIExtensionWeb

    Atarim brings agency workflows, visual feedback, and AI-assisted website tasks together, with human approval for work outside set boundaries.

    7.5 From $67/mo Visit site
  3. 3

    Canny

    Free plan APIExtensionWeb
    7.5 Free plan · paid from $79/mo (annual) · 14-day trial Visit site
  4. 4

    Featurebase

    Free plan AndroidAPIiPhone+1

    Featurebase combines support, feedback, and product updates with integrations and developer tools. Its free option has one seat and excludes AI, while Growth pricing is per seat and billed yearly.

    7.5 Free plan · paid from $29/user/mo (annual) Visit site
  5. 5

    Customer Thermometer

    by Customer Thermometer
    Free plan APIiPhoneWeb

    Customer Thermometer combines short in-message surveys with reporting, alerts, and several export options. Check the response allowance and rollover cap when choosing a plan.

    7.4 From $9/mo Visit site
  6. 6

    Doorbell.io

    Free plan AndroidiPhoneWeb

    Doorbell.io combines feedback collection with team response tools, integrations, and sentiment tagging.

    7.4 Free plan · paid from $29/mo · 7-day trial Visit site
  7. 7

    Fdback

    Free plan APIWeb

    Choose Fdback if you need to collect feedback, prioritize it with votes, and share roadmap progress.

    7.2 Free plan · paid from $15/mo Visit site
  8. 8

    Hively

    Free plan AndroidiPhoneWeb

    Hively combines feedback collection with scores, alerts, and reporting for customer-facing teams. The free option is capped at three users, while paid plans add team and customization features.

    7.2 Free plan · paid from $13/mo (annual) Visit site
  9. 9

    Qualaroo

    by Qualaroo
    Free plan AndroidAPIiPhone+1

    Qualaroo combines contextual surveys with behavior tools and analysis features for customer feedback. The free plan is limited to 50 responses, and survey responses are not encrypted in storage.

    7.2 Free plan · paid from $39.99/mo Visit site
  10. 10

    Refiner

    by Refiner
    Free plan AndroidAPIiPhone+1
    7.2 Free plan · 30-day trial Visit site
  11. 11

    Productboard

    Free plan APIExtensionWeb

    Productboard brings customer feedback, prioritization, and roadmaps into a platform for product teams.

    7.1 Free plan · paid from $19/mo (annual) · 14-day trial Visit site
  12. 12

    SatisMeter

    by SatisMeter
    Free plan AndroidAPIiPhone+1

    SatisMeter combines survey design and targeting with dashboard reporting and integrations.

    7.1 Free plan · paid from $199/mo Visit site
  13. 13

    Sleekplan

    Free plan AndroidAPIExtension+2

    Sleekplan covers feedback collection, prioritization, surveys, and release communication in one product workflow. The free plan has no team seats, while paid plans start at $13/mo (annual).

    7.1 Free plan · paid from $13/mo (annual) · 30-day trial Visit site
  14. 14

    Userback

    Free plan AndroidAPIExtension+2

    Userback combines visual bug feedback, session replay, surveys, and a feature portal, with integrations for common work tools.

    7.0 Free plan · paid from $29/mo (annual) · 14-day trial Visit site
  15. 15

    UserJot

    Free plan AndroidAPIiPhone+2

    UserJot connects feedback management with customer support and product updates, while offering web and API access.

    7.0 Free plan · paid from $29/mo Visit site
  16. 16

    UserReport

    Free plan AndroidAPIiPhone+1

    Choose UserReport for website or app surveys and feedback, especially if voting on ideas and Google Analytics integration fit your needs.

    7.0 Free plan Visit site
  17. 17

    Ruttl

    Free plan APIWeb

    Choose Ruttl if your team needs to collect visual feedback across live websites and other project types, with task assignment and prioritization included.

    6.8 Free plan · paid from $18/user/mo Visit site
  18. 18

    Ybug

    Free plan APIExtensionWeb

    Ybug brings annotated screenshots, browser details, and workflow integrations into one feedback service.

    6.8 Free plan · paid from €10/mo (annual) · 10-day trial Visit site
  19. 19

    Aha! Ideas

    Free trial APIExtensionMac+2

    Choose Aha! Ideas if your product team needs feedback collection alongside scorecards, prioritization, and AI analysis.

    6.6 30-day trial Visit site
  20. 20

    Appbot

    by Appbot
    Free trial AndroidAPIiPhone+3

    Appbot combines review analysis, response assistance, integrations, and reporting across four app stores.

    6.6 From $49/mo (annual) · 14-day trial Visit site
  21. 21

    Crewhu

    Free trial AndroidAPIiPhone+1

    Crewhu organizes feedback and recognition capabilities into three expanding plans for MSPs.

    6.5 From $119/mo · 14-day trial Visit site
  22. 22

    AppReviewBot

    Free trial AndroidiPhoneWeb

    AppReviewBot centralizes review monitoring, translation, analysis, and replies across store and team channels.

    6.4 From $19/mo (annual) · 14-day trial Visit site
  23. 23

    BugHerd

    by BugHerd
    Free trial APIExtensionWeb

    BugHerd brings client feedback, page context and task tracking together, with options for design files and text edits. Consider its paid plans and member limits when choosing it for a team.

    6.4 From $42/mo (annual) · 14-day trial Visit site
  24. 24

    Mopinion

    by Mopinion
    Free trial AndroidAPIiPhone+1

    Mopinion combines targeted feedback forms, analysis, integrations, and mobile SDKs. Buyers should note the lack of a free plan and that reports require a paid upgrade after the trial.

    6.2 From €279/mo · 14-day trial Visit site
  25. 25

    AskNicely

    by AskNicely
    Paid AndroidAPIiPhone+1

    Choose AskNicely if your multi-location business needs feedback surveys, operational workflows, and response analysis across customer touchpoints.

    6.1 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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