No. 8 of 59 ·Customer Feedback Software

Hively

Web · Android · iPhone · paid plans from $1.08/mo

Freedom report

Three barsScore 6.5

Free tierA free tier is on its own pricing page
Open codeNo open-source code on record
Runs widely3 of 6 device platforms
DocumentedPlans, terms and facts published

Hively is ranked #8 of 59 in customer feedback software on Freedom251. It runs on Android, iOS, Web. There is a free plan. A free trial is offered. Paid plans start at $1.08/mo.

Hively plans and pricing

All plans

Free Free Unlimited ratings · Up to 3 users · Team member Buzz teamhively.com · 4 Oct 2026

Annual $13/yr Plus $1.80 per user per month; billed yearly. Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support teamhively.com · 4 Oct 2026

Monthly $15/mo Plus $2 per user per month. Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support teamhively.com · 4 Oct 2026

Compared on customer feedback software

Free plan: Yes
Paid from: $13/mo

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The record

Purpose: Hively collects real-time customer and employee feedback through rating smileys in email signatures and direct feedback requests.
One-click ratings: Customers can rate a team member with one click and optionally leave comments or additional details.
Scoring: Team members earn points from customer ratings that contribute to happiness scores for each member and the overall team.
Alerts and reporting: Hively provides rating alerts, email summaries, a team leaderboard, reporting, and customer happiness trends.
Recognition: The product lets teams acknowledge top performers with its Buzz feature.
Compatibility: Hively rating snippets work with email clients and CRM or ticket systems that accept HTML, and the FAQ names Outlook, Gmail, Zendesk, Salesforce, and Help Scout as examples.
Mobile: The FAQ says customers can submit ratings on mobile devices, and Hively offers QR codes that can be scanned by smartphones.
Who it serves: Hively describes its audience as teams whose members interact with customers, including support, account management, training, and sales teams.
Security: The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts.
Data handling: The FAQ states that when an account is canceled, its data is completely removed from Hively’s servers.
Support: Hively provides a support and knowledge base with categories including billing, integrations, ratings, reporting, and account information.
Rating limit: The FAQ states that only the first click on a smiley is recorded; a later resubmission on the rating page overrides the earlier rating.
Price from: $1.08/mo

Where it ranks on Freedom251

Best Customer Feedback Software in 2026#8 of 59

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Sources

teamhively.com· checked 4 Oct 2026
teamhively.com/feature-tour· checked 4 Oct 2026
teamhively.com/how-it-works· checked 4 Oct 2026
teamhively.com/faq· checked 4 Oct 2026
teamhively.com/privacy-policy· checked 4 Oct 2026
support.teamhively.com· checked 4 Oct 2026
teamhively.com/plans-pricing· checked 4 Oct 2026