Hively

Free plan AndroidiPhoneWeb

What Hively is

Hively collects customer and employee feedback through smiley ratings in email signatures and direct feedback requests. Customers can rate a team member with one click and optionally add comments or details. Ratings add points to individual happiness scores and the overall team score, while alerts and email summaries help teams follow incoming feedback. The service also includes reporting, customer happiness trends, a team leaderboard, and Buzz for recognizing top performers. Hively is aimed at teams whose members interact with customers, including support, account management, training, and sales. Its rating snippets work with email clients and CRM or ticket systems that accept HTML; named examples include Outlook, Gmail, Zendesk, Salesforce, and Help Scout. Customers can rate from mobile devices, and smartphones can scan Hively QR codes. A free plan supports up to three users. Paid plans are listed at $13.00 per year billed yearly or $15.00 per month, with added options such as multiple teams, custom branding, and advanced reporting.

Who it suits

Hively suits customer-facing teams in support, account management, training, and sales that want to collect feedback and track team or individual scores. It can fit workflows using email, CRM, or ticket systems that accept HTML.

What it does well

Free plan supports up to three users
Unlimited ratings on the free plan
Provides rating alerts and email summaries
Includes team leaderboard and happiness trends
Ratings can be submitted on mobile

What to know first

Free plan is limited to three users
First smiley click is the recorded rating
Paid plans are billed yearly or monthly

Limits

The Free plan supports up to three users, though ratings are unlimited. The paid plan prices also include per-user charges: $1.80 per user per month with annual billing or $2 per user per month with monthly billing.

Plans

Plan	Billed and limits	Price
Free	Unlimited ratings · Up to 3 users · Team member Buzz	Free
Annual	Plus $1.80 per user per month; billed yearly. · Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support	$13
Monthly	Plus $2 per user per month. · Unlimited ratings · Multiple teams · Multiple rating languages · Custom branding and messaging · Custom smiley faces · Custom fields · Direct rating requests · Advanced reporting · Industry benchmarks · Priority support	$15 a month

As teamhively.com lists them, read 4 Oct 2026. The maker's own page has the final word.

Getting started

Visit teamhively.com.
Choose the Free plan, Annual plan or Monthly plan.
Use the Android, iOS or web platform.
Add rating snippets to an email client or CRM or ticket system that accepts HTML, or use direct rating requests.

Verdict

Hively combines feedback collection with scores, alerts, and reporting for customer-facing teams. The free option is capped at three users, while paid plans add team and customization features.

Questions

Does Hively have a free plan?

Yes. It provides unlimited ratings for up to three users and includes team member Buzz.

What does Hively cost?

The Annual plan costs $13 per month, billed yearly, plus $1.80 per user per month. The Monthly plan costs $15 per month plus $2 per user per month.

Which platforms does Hively support?

Hively is available on Android, iOS and web. Customers can submit ratings on mobile devices, and smartphones can scan its QR codes.

Which tools can use Hively rating snippets?

Snippets work with email clients and CRM or ticket systems that accept HTML. Named examples include Outlook, Gmail, Zendesk, Salesforce and Help Scout.

What integrations are listed?

The integrations page names tools including Gmail, Outlook, Salesforce, Freshdesk, Kustomer, Dynamics 365, Autotask, Uservoice and Zendesk.

What happens when an account is canceled?

Hively says the account's data is completely removed from its servers when the account is canceled.

Facts from Hively's own pages

Alerts and reporting: Hively provides rating alerts, email summaries, a team leaderboard, reporting, and customer happiness trends. · teamhively.com, 4 Oct 2026
Compatibility: Hively rating snippets work with email clients and CRM or ticket systems that accept HTML, and the FAQ names Outlook, Gmail, Zendesk, Salesforce, and Help Scout as examples. · teamhively.com, 4 Oct 2026
Data handling: The FAQ states that when an account is canceled, its data is completely removed from Hively’s servers. · teamhively.com, 4 Oct 2026
Integrations: The integrations page lists Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask, Connectwise, Kustomer, Salesforce, Uservoice, Dynamics 365, Happyfox, Helpscout, Freshdesk, Kayako, Manage Engine, OTRS, Supportpal, and Zendesk. · teamhively.com, 4 Oct 2026
Mobile: The FAQ says customers can submit ratings on mobile devices, and Hively offers QR codes that can be scanned by smartphones. · teamhively.com, 4 Oct 2026
One-click ratings: Customers can rate a team member with one click and optionally leave comments or additional details. · teamhively.com, 4 Oct 2026
Purpose: Hively collects real-time customer and employee feedback through rating smileys in email signatures and direct feedback requests. · teamhively.com, 4 Oct 2026
Rating limit: The FAQ states that only the first click on a smiley is recorded; a later resubmission on the rating page overrides the earlier rating. · teamhively.com, 4 Oct 2026
Recognition: The product lets teams acknowledge top performers with its Buzz feature. · teamhively.com, 4 Oct 2026
Scoring: Team members earn points from customer ratings that contribute to happiness scores for each member and the overall team. · teamhively.com, 4 Oct 2026
Security: The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts. · teamhively.com, 4 Oct 2026
Support: Hively provides a support and knowledge base with categories including billing, integrations, ratings, reporting, and account information. · support.teamhively.com, 4 Oct 2026
Who it serves: Hively describes its audience as teams whose members interact with customers, including support, account management, training, and sales teams. · teamhively.com, 4 Oct 2026

Where Hively stands on Freedom251

Customer Feedback Software#8 of 59