Refiner
by Refiner
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Free | Automatically applies after the trial ends or a paid subscription is cancelled · 25 survey responses per month | Free |
| Essentials | Monthly or annual billing; annual plans are approximately 17% cheaper · Up to 500,000 MAU · 10,000,000 monthly pageviews · 20 simultaneously published surveys · 4 environments · unlimited survey responses | On request |
| Growth | Monthly or annual billing; annual plans are approximately 17% cheaper · Up to 1,000,000 MAU · 20,000,000 monthly pageviews · 50 simultaneously published surveys · 12 environments · unlimited survey responses | On request |
| Free plan | Essentials features · survey responses capped at 25 per month | Free |
| Free trial | 30 days · All survey features and integrations · capped at 100 survey responses · no credit card required | Free |
| Enterprise | Annual billing · Custom usage and data volumes · enterprise security and governance · priority technical support · dedicated customer success | On request |
As refiner.io lists them, read 20 Sept 2026. The maker's own page has the final word.
Facts from Refiner's own pages
- AI
- Refiner offers AI response tagging and AI translations, and its MCP server lets AI assistants access survey data. · refiner.io, 30 Sept 2026
- Data protection
- Refiner says user data is hosted in AWS EU-WEST-1 in Ireland, stays within the EU by default, and is encrypted in transit with TLS 1.2 and at rest with AES 256-bit encryption. · refiner.io, 30 Sept 2026
- Data retention
- Customers can delete individual user records, purge environments, or configure automatic deletion of old user data; after a subscription ends, data may be available for export for up to 180 calendar days. · refiner.io, 30 Sept 2026
- Founded
- 2018 · refiner.io, 23 Sept 2026
- Free plan
- Yes · refiner.io, 20 Sept 2026
- Headquarters
- Paris, France · refiner.io, 23 Sept 2026
- Historical integration sync
- Refiner says integrations sync new data after configuration and do not currently provide an option to sync historical survey responses. · refiner.io, 30 Sept 2026
- Integrations
- Listed integrations include Segment, RudderStack, Amplitude, Mixpanel, Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Make, REST API, and webhooks. · refiner.io, 30 Sept 2026
- Plan limits
- Essentials supports up to 500,000 MAU, 10,000,000 monthly pageviews, 20 published surveys, and 4 environments; Growth supports up to 1,000,000 MAU, 20,000,000 monthly pageviews, 50 published surveys, and 12 environments. · refiner.io, 30 Sept 2026
- Platforms
- Refiner supports web surveys and mobile SDKs for iOS, Android, React Native, and Flutter. · refiner.io, 30 Sept 2026
- Product
- Refiner provides contextual in-app and mobile surveys for software companies, with website popups, email surveys, and shareable survey links. · refiner.io, 30 Sept 2026
- Reporting
- Dashboards include NPS, CSAT, and CES charts with trend lines, response segmentation, AI powered open-text auto-tagging, and filters. · refiner.io, 30 Sept 2026
- Security
- Refiner states it has SOC 2 Type II, GDPR, CCPA, and HIPAA compliance frameworks. · refiner.io, 30 Sept 2026
- Support
- Enterprise includes priority technical support and dedicated customer success; the pricing comparison lists documentation and email support for paid plans. · refiner.io, 30 Sept 2026
- Survey types
- Refiner supports NPS, CSAT, CES, PMF, user research, onboarding and UX feedback, user profiling, and in-app messages or calls to action. · refiner.io, 30 Sept 2026
- Targeting
- Surveys can be targeted by traits, behavior, device, language, or prior responses, and triggered after events or delays. · refiner.io, 30 Sept 2026
Where Refiner stands on Freedom251
- Nps Software#1 of 18
- Customer Satisfaction Software#2 of 24
- Survey Software#14 of 131
- Customer Feedback Software#10 of 59
- Net Promoter Score Software#4 of 22