NPS Surveys by SalesHub automates customer feedback surveys from Salesforce events and connects responses to Salesforce records. It supports NPS, CSAT, and CES surveys, which can start when a case closes, an opportunity is won, onboarding is completed, or a custom trigger occurs. The vendor describes the product as built inside Salesforce, with no integration or API connection required. It lists email, in-app, QR code, web, and social as distribution channels. Follow-up actions can respond to scores: a score from 0 to 6 creates a Priority 1 case, while a score from 9 to 10 prompts an email review request. Analytics include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension. Surveys can be deployed in any language, and respondent locale can be detected automatically. The vendor says survey responses, scores, and analytics stay inside the Salesforce org, with no third-party servers or data transfer. The product is AppExchange Security Reviewed, according to its homepage, and the AppExchange listing says it supports Salesforce for iOS and Android as a managed package. CX Lite costs $3,500 /org/year; CX Pro costs $12,000 /org/year. A 30-day trial is available through AppExchange without a credit card.
Who it is for
CX Lite is described as suited to mid-market teams beginning with NPS on Salesforce. CX Pro is aimed at enterprise CX teams that need AI, all five survey channels, and advanced automation.
What is good
- Surveys can start from Salesforce events or custom triggers.
- Responses can create Priority 1 cases or email review requests.
- Five distribution channels are listed: email, in-app, QR code, web, and social.
- Analytics include theme clustering, churn scoring, and real-time Salesforce dashboards.
- A 30-day trial is available through AppExchange without a credit card.
What to know first
- There is no free plan.
- CX Lite is limited to 10,000 surveys per year and two survey types.
- CX Lite includes email and QR channels rather than all five.
- Enterprise / Government pricing is custom.
Verdict
Choose NPS Surveys by SalesHub if you want to automate feedback and follow-up within Salesforce, with dashboards and multiple survey channels. CX Lite fits teams starting with NPS, while CX Pro is intended for enterprise teams needing AI, all channels, and advanced automation; look elsewhere if you do not use Salesforce.
Get started with NPS Surveys by SalesHub
- Open the product listing through AppExchange.
- Start the free 30-day trial without a credit card.
- Install the product as a managed package in Salesforce.
- Set Salesforce events or custom triggers for surveys.
- Choose a plan and configure survey types and distribution channels.
Limits to know first
CX Lite costs $3,500 /org/year and allows up to 10,000 surveys/year, NPS and CSAT, and email and QR distribution. CX Pro costs $12,000 /org/year and includes unlimited surveys and all five channels.
Questions about NPS Surveys by SalesHub
Is NPS Surveys by SalesHub free?
No. There is no free plan. CX Lite costs $3,500 /org/year and CX Pro costs $12,000 /org/year.
Is there a free trial?
Yes. The vendor offers a 30-day trial through AppExchange without a credit card.
Does it require a Salesforce integration or API connection?
The vendor describes it as built inside Salesforce, with no integration or API connection required.
Which survey types and channels does it support?
It supports NPS, CSAT, and CES. Distribution channels listed are email, in-app, QR code, web, and social.
What does CX Lite include?
CX Lite costs $3,500 /org/year and includes up to 10,000 surveys/year, NPS and CSAT, email and QR distribution, and standard support with a 24-hour SLA.
What does CX Pro include?
CX Pro costs $12,000 /org/year and includes unlimited surveys, all five channels, AI sentiment analysis, priority support with a 4-hour SLA, and a dedicated CSM.
NPS Surveys by SalesHub plans and pricing
All plansCompared on net promoter score software
- Free plan
- No
- Survey channels
- multichannel
- Respondent segmentation
- custom
- Follow-up workflows
- Yes
- CRM integrations
- Yes
