NPS Surveys by SalesHub

What NPS Surveys by SalesHub is

NPS Surveys by SalesHub automates customer feedback surveys from Salesforce events and connects responses to Salesforce records. It supports NPS, CSAT, and CES surveys, which can start when a case closes, an opportunity is won, onboarding is completed, or a custom trigger occurs. The vendor describes the product as built inside Salesforce, with no integration or API connection required. It lists email, in-app, QR code, web, and social as distribution channels. Follow-up actions can respond to scores: a score from 0 to 6 creates a Priority 1 case, while a score from 9 to 10 prompts an email review request. Analytics include NLP theme clustering, predictive churn scoring, and real-time Salesforce dashboards filterable by account, industry, product, region, or custom dimension. Surveys can be deployed in any language, and respondent locale can be detected automatically. The vendor says survey responses, scores, and analytics stay inside the Salesforce org, with no third-party servers or data transfer. The product is AppExchange Security Reviewed, according to its homepage, and the AppExchange listing says it supports Salesforce for iOS and Android as a managed package. CX Lite costs $3,500 /org/year; CX Pro costs $12,000 /org/year. A 30-day trial is available through AppExchange without a credit card.

Who it suits

CX Lite is described as suited to mid-market teams beginning with NPS on Salesforce. CX Pro is aimed at enterprise CX teams that need AI, all five survey channels, and advanced automation.

Limits

CX Lite costs $3,500 /org/year and allows up to 10,000 surveys/year, NPS and CSAT, and email and QR distribution. CX Pro costs $12,000 /org/year and includes unlimited surveys and all five channels.

Getting started

1. Open the product listing through AppExchange.
2. Start the free 30-day trial without a credit card.
3. Install the product as a managed package in Salesforce.
4. Set Salesforce events or custom triggers for surveys.
5. Choose a plan and configure survey types and distribution channels.

Verdict

Choose NPS Surveys by SalesHub if you want to automate feedback and follow-up within Salesforce, with dashboards and multiple survey channels. CX Lite fits teams starting with NPS, while CX Pro is intended for enterprise teams needing AI, all channels, and advanced automation; look elsewhere if you do not use Salesforce.