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Best Net Promoter Score Software in 2026

Gathering Net Promoter Score feedback involves choices about how to survey people and what to do with responses. These ranked tools are compared on survey types and channels, respondent segmentation, response limits, CRM integrations, and follow-up workflows. Free-plan availability and paid-from pricing add cost context. Formbricks, Fynzo Survey, and Refiner are the opening entries. Compare the listed criteria with how you plan to reach respondents, group feedback, connect survey data to your CRM, and route follow-up.

22 apps
Research read 23 Sept 2026
How the order is worked out

1

Formbricks
by Formbricks
Free plan AndroidAPIiPhone+2

Formbricks combines survey tools with cloud and self-hosting options. Consider response and workspace limits, and the operational requirements if planning a self-hosted deployment.

7.6 Free plan · paid from $74/mo (annual) · 14-day trial Visit site
2

Customer Thermometer
by Customer Thermometer
Free plan APIiPhoneWeb

Customer Thermometer combines short in-message surveys with reporting, alerts, and several export options. Check the response allowance and rollover cap when choosing a plan.

7.5 From $9/mo Visit site
3

Fynzo Survey
by Fynzo Survey
Free plan AndroidAPIiPhone+1

Fynzo Survey offers NPS survey creation, multiple distribution channels, reporting, and mobile response collection.

7.5 Free plan · paid from $19/mo · 14-day trial Visit site
4

Refiner
by Refiner
Free plan AndroidAPIiPhone+1

7.2 Free plan · 30-day trial Visit site
5

SatisMeter
by SatisMeter
Free plan AndroidAPIiPhone+1

SatisMeter combines survey design and targeting with dashboard reporting and integrations.

7.2 Free plan · paid from $199/mo Visit site
6

Mapster

Free plan Web

Mapster combines survey distribution, response analysis, branching, and user-linked segmentation for product feedback. Check response allowances and enterprise requirements before choosing a plan.

7.0 Free plan · paid from $19/mo Visit site
7

Thermostat

Free plan APIWeb

Thermostat combines multi-channel NPS surveys with response segmentation, feedback handling, and reporting.

6.7 Free plan · paid from $49/mo Visit site
8

Survicate
by Survicate
Free plan API

6.6 Free plan · paid from $114/mo (annual) · 10-day trial Visit site
9

AskNicely
by AskNicely
Paid AndroidAPIiPhone+1

Choose AskNicely if your multi-location business needs feedback surveys, operational workflows, and response analysis across customer touchpoints.

6.1 Pricing on request Visit site
10

NPS Surveys by SalesHub

Free trial AndroidiPhoneWeb

Choose NPS Surveys by SalesHub if you want to automate feedback and follow-up within Salesforce, with dashboards and multiple survey channels.

6.1 From $3,500 · 30-day trial Visit site
11

CustomerGauge
by CustomerGauge
Paid APIWeb

Choose CustomerGauge if your B2B team needs account-level feedback views tied to revenue and tools for acting on feedback.

5.8 Pricing on request Visit site
12

Retently

Free trial APIWeb

Choose Retently if your team needs multi-channel customer surveys, feedback analysis and automated routing to connected tools. Ecommerce Basic starts at $99 a month, and a 14-day trial is available.

5.8 From $99/mo · 14-day trial Visit site
13

Wootric

Free trial AndroidAPIiPhone+1

Choose Wootric if your team needs multi-channel customer surveys, feedback analysis, and workflows linked to scores.

5.8 Pricing on request Visit site
14

Zonka Feedback

Free trial AndroidAPIiPhone+2

Zonka Feedback combines survey collection, analysis, and workflows for customer and employee feedback. Its 14-day trial is listed, while pricing depends on a custom quote.

5.8 Pricing on request · 14-day trial Visit site
15

nps.today

Paid AndroidAPIExtension+4

Choose nps.today if your organization needs surveys across multiple customer journey stages and wants to connect feedback with follow-up workflows.

5.7 Visit site
16

SightMill

Free trial APIWeb

SightMill brings multichannel surveys, detailed feedback analysis, routing, and integrations into one service.

5.7 Pricing on request · 14-day trial Visit site
17

Userpace

Free trial APIWeb

Userpace combines feedback collection, NPS tracking, and product proposals with a JavaScript widget for web apps. Consider its plan allowances and additional-user fees when choosing a subscription.

5.6 From $55/mo · 30-day trial Visit site
18

IntouchSurvey

Paid Web

IntouchSurvey brings survey creation, multichannel distribution, analysis, and workflow automation together for centralized customer feedback programs.

5.5 Pricing on request Visit site
19

Listen360
by Listen360
Paid Web

Listen360 combines feedback measurement, analytics, and reputation tools for larger multi-location businesses. Prospective customers need to request pricing, and mobile app access is not available.

5.4 Pricing on request Visit site
20

Nicereply
by Nicereply
Paid API

Nicereply provides API-based response collection with analytics, branding, and several annual plans. Buyers should match each plan’s response and user limits to their expected survey activity.

5.3 From $59/mo (annual) · 14-day trial Visit site
21

NPS Prism

Paid Web

NPS Prism combines recurring survey data, competitor benchmarks and configurable analysis for customer-experience teams.

5.3 Pricing on request Visit site
22

Surveyxact NPS

Paid APIWeb

Surveyxact NPS combines two NPS approaches with automated surveys, follow-up workflows, and reporting. Organizations must request pricing, though the NPS page offers a free demo.

4.9 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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