No. 20 of 22 ·Net Promoter Score Software

NPS Prism

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Freedom report

No signalScore 4.7

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

NPS Prism is ranked #20 of 22 in net promoter score software on Freedom251. It runs on Web. There is no free plan.

NPS Prism plans and pricing

All plans

One Simple Plan Not published Subscription tailored by industry, geography and upsampling needs · 15 software licenses · current data and 18 months of historical data npsprism.com · 8 Oct 2026

Compared on net promoter score software

Free plan: No
NPS survey types: relational
Respondent segmentation: advanced

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The record

Purpose: NPS Prism is a Bain-backed CX benchmarking platform that compares a company’s performance with competitors and helps identify customer journey improvements.
Data coverage: The platform covers 10 industries across more than 30 countries and surveys customers from over 500 companies.
Survey refresh: Dashboards are automatically updated every 90 days with thousands of new survey responses.
Benchmarking: Users can compare NPS with competitors at the relationship, product, channel and journey levels.
KPIs: Industry-specific context can include wait times, digital failure rates and dispute resolution rates.
Analysis: Users can filter and customize dashboards, download data for reporting and conduct ad hoc analyses outside the platform.
Methodology: NPS Prism says it uses double-blind third-party panels and a demographically balanced sample, refreshed quarterly or semi-annually for select industries.
AI: NPS Prism says generative AI automatically extracts insights to help users move from data to insight to action.
Add-ons: Optional services include NPS Uplift, Loyalty Economics and Journey Deep Dive.
Support: Subscribers receive a client manager, quarterly insights discussions, user training and ongoing support.
Intended users: The platform is described for CX, business and analytics teams, as well as channel, line-of-business and marketing leaders.
Demo: The company offers a live demo of approximately 30 minutes with industry journey and competitive data.

Where it ranks on Freedom251

Best Net Promoter Score Software in 2026#20 of 22

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Sources

npsprism.com· checked 8 Oct 2026
npsprism.com/plans· checked 8 Oct 2026
npsprism.com/nps-benchmarking· checked 8 Oct 2026
npsprism.com/survey-methodology· checked 8 Oct 2026
npsprism.com/book-demo· checked 8 Oct 2026