No. 19 of 22 ·Net Promoter Score Software

Surveyxact NPS

Web · API

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Surveyxact NPS is ranked #19 of 22 in net promoter score software on Freedom251. It runs on API, Web. There is no free plan.

Compared on net promoter score software

NPS survey types: both
Survey channels: multichannel
Respondent segmentation: advanced
Follow-up workflows: Yes
CRM integrations: Yes

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The record

NPS program: Surveyxact offers an NPS program that connects measurement, insight, follow-up, and improvement in one cycle.
Automated surveys: Surveys can be sent automatically at the right moment to the right people, with adaptive logic and the sender’s own domain.
Alerts and follow-up: The NPS program includes threshold-based instant alerts, dashboards, and a preconfigured closed-loop follow-up workflow.
Reports: Surveyxact offers customer reports populated automatically and a ready-made benchmark report template.
Integrations: The NPS page names HubSpot, Dynamics, and Power BI as systems that can receive scores directly.
NPS types: Surveyxact supports relational and transactional NPS as part of one integrated program.
Scoring: NPS is calculated as the percentage of Promoters minus the percentage of Detractors, on a scale from -100 to +100.
Methodology: The NPS page says methodology from Ramboll consultants is included and roles, alerts, workflows, and dashboards are preconfigured.
Security: Surveyxact says it is ISO 27001-certified and GDPR-compliant, with data processing within the EU.
Data handling: Surveyxact says its platform is developed and operated in Europe and that survey data stays within the EU jurisdiction.
Compliance: The compliance page describes support for GDPR processes, WCAG 2.1 AA, encrypted communication, detailed logging, redundant operations, penetration tests, and physical security.
Support: Support is included with every licence and is available by phone or email, with a Help Center and specialists in survey methodology, data analysis, and customer measurement.
Audience: Surveyxact describes its NPS offering as serving B2B, B2C, and public organisations across Europe.
REST API: A Surveyxact customer story describes REST API automation for survey invitations, automatic NPS calculation, and advisor- and branch-level reporting.

Where it ranks on Freedom251

Best Net Promoter Score Software in 2026#19 of 22

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Sources

surveyxact.com/nps· checked 7 Oct 2026
surveyxact.com/about-surveyxact· checked 7 Oct 2026
surveyxact.com/compliance· checked 7 Oct 2026
surveyxact.com/support· checked 7 Oct 2026
surveyxact.com/customer-stories/jyske-bank-customer-lo· checked 7 Oct 2026
surveyxact.com· checked 8 Oct 2026