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Surveyxact NPS

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What Surveyxact NPS is

Surveyxact NPS measures customer loyalty and willingness to recommend, connecting feedback with follow-up and improvement. It supports relational and transactional NPS, with surveys that can be sent automatically using adaptive logic and the sender’s own domain. The program includes threshold-based instant alerts, dashboards, and a preconfigured closed-loop follow-up workflow. Customer reports can populate automatically, and a benchmark report template is available. NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters, giving a score from -100 to +100. Methodology from Ramboll consultants is included, alongside preconfigured roles, alerts, workflows, and dashboards. Scores can be sent directly to HubSpot, Dynamics, and Power BI. A customer story describes REST API automation for survey invitations, score calculation, and advisor- and branch-level reporting. Surveyxact says it is ISO 27001-certified and GDPR-compliant, with survey data kept within EU jurisdiction. Support by phone or email is included with every licence. Pricing is on request, and the NPS page offers a free demo.

Who it suits

Surveyxact NPS suits B2B, B2C, and public organizations that want to measure loyalty and connect scores to follow-up. It may fit teams that need automated surveys, reports, integrations, or EU-based data handling.

What it does well

Supports relational and transactional NPS
Includes alerts and a closed-loop follow-up workflow
Scores can go directly to HubSpot, Dynamics, and Power BI
Support by phone or email comes with every licence
Survey data stays within EU jurisdiction

What to know first

No free plan
No free trial
Subscription price is available only on request

Getting started

Visit the Surveyxact NPS website.
Book a free demo to discuss the program.
Arrange a licence with pricing on request.
Use the web platform or API to work with the service.

Verdict

Surveyxact NPS combines two NPS approaches with automated surveys, follow-up workflows, and reporting. Organizations must request pricing, though the NPS page offers a free demo.

Questions

How much does Surveyxact NPS cost?

Pricing is available on request. The NPS page invites visitors to book a free demo.

Is there a free plan or trial?

No. Surveyxact NPS has neither a free plan nor a free trial.

Which platforms does it support?

The listed platforms are web and API.

Does it support both types of NPS?

Yes. It supports relational and transactional NPS in one program.

Which systems can receive scores?

The NPS page names HubSpot, Dynamics, and Power BI.

Who makes Surveyxact?

Surveyxact says it launched in 2002 and is part of Ramboll.

Facts from Surveyxact NPS's own pages

Alerts and follow-up: The NPS page describes threshold-based alerts, closed-loop follow-up workflows, and dashboards for tracking results. · surveyxact.com, 8 Oct 2026
Audience: Surveyxact describes its NPS offering as serving B2B, B2C, and public organisations across Europe. · surveyxact.com, 7 Oct 2026
Automated surveys: Surveys can be sent automatically at selected moments, with adaptive logic and the organisation’s own sender domain. · surveyxact.com, 8 Oct 2026
Company history: Surveyxact says it launched in 2002 and is part of Ramboll. · surveyxact.com, 8 Oct 2026
Compliance: The compliance page describes support for GDPR processes, WCAG 2.1 AA, encrypted communication, detailed logging, redundant operations, penetration tests, and physical security. · surveyxact.com, 7 Oct 2026
Data handling: Surveyxact says its platform is developed and operated in Europe and that survey data stays within the EU jurisdiction. · surveyxact.com, 7 Oct 2026
Data location: Surveyxact says its platform is developed and operated in Europe and that customer data stays within the EU. · surveyxact.com, 8 Oct 2026
Founded: 2002 · surveyxact.com, 28 Sept 2026
Integrations: The NPS page names HubSpot, Dynamics, and Power BI as examples of systems that can receive NPS scores. · surveyxact.com, 8 Oct 2026
Intended users: Surveyxact describes NPS as serving B2B and B2C companies and organisations. · surveyxact.com, 8 Oct 2026
Methodology: The NPS page says methodology from Ramboll consultants is included and roles, alerts, workflows, and dashboards are preconfigured. · surveyxact.com, 7 Oct 2026
NPS program: Surveyxact offers an NPS program that connects measurement, insight, follow-up, and improvement in one cycle. · surveyxact.com, 7 Oct 2026
NPS types: Surveyxact supports relational and transactional NPS as part of one integrated program. · surveyxact.com, 7 Oct 2026
Pricing: The NPS page invites visitors to book a free demo and does not state a subscription price. · surveyxact.com, 8 Oct 2026
Purpose: Surveyxact NPS measures customer loyalty and willingness to recommend, and is designed to connect feedback with follow-up and improvement. · surveyxact.com, 8 Oct 2026
Reports: Surveyxact offers customer reports populated automatically and a ready-made benchmark report template. · surveyxact.com, 7 Oct 2026
REST API: A Surveyxact customer story describes REST API automation for survey invitations, automatic NPS calculation, and advisor- and branch-level reporting. · surveyxact.com, 7 Oct 2026
Scoring: NPS is calculated as the percentage of Promoters minus the percentage of Detractors, on a scale from -100 to +100. · surveyxact.com, 7 Oct 2026
Security: Surveyxact states that it is ISO 27001-certified, GDPR-compliant, and processes data within the EU. · surveyxact.com, 8 Oct 2026
Support: Surveyxact says customers can reach platform experts by phone or email and provides a help center with support articles. · surveyxact.com, 8 Oct 2026
Survey types: Surveyxact supports relational NPS and transactional NPS in one programme. · surveyxact.com, 8 Oct 2026
Templates and methodology: The NPS programme includes a ready-made template, methodology, and preconfigured survey logic. · surveyxact.com, 8 Oct 2026

Where Surveyxact NPS stands on Freedom251

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