Purpose: IntouchSurvey is a survey platform for capturing customer feedback across the customer journey and informing business decisions.
Audience: The company describes IntouchSurvey as suited to multi-location businesses and enterprises seeking centralized customer insights.
Survey creation: Users can build surveys with a drag-and-drop editor and ready-to-use templates, and add skip logic, question scoring, and weighting.
Distribution: Surveys can be distributed through SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs.
Survey types: The feature page lists CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms as use cases.
Analysis: The platform offers customizable dashboards and reports, location-based reporting, filters, sentiment analysis, and predictive analytics.
Automation: Rules, triggers, and custom workflows can automate actions based on survey insights, and Action Campaigns help teams align activities with outcomes.
Contact management: Users can create contact lists, track response and contact history, and import contacts via CSV for targeted outreach.
Integrations: The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them.
Security: The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance.
Support: The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation.
Pricing and access: The survey pages invite prospective customers to book a personalized demo and do not publish an IntouchSurvey price or trial offer.
Founded: 1992
Headquarters: Ottawa, Ontario, Canada

Where it ranks on Freedom251

Best Net Promoter Score Software in 2026#10 of 22

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Sources

intouchinsight.com/what-we-do/cx-platform/survey-tool/· checked 8 Oct 2026
intouchinsight.com/what-we-do/cx-platform/survey-tool-feat· checked 8 Oct 2026
intouchinsight.com/what-we-do/cx-platform/data-integration· checked 8 Oct 2026
intouchinsight.com· checked 28 Sept 2026