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IntouchSurvey

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What IntouchSurvey is

IntouchSurvey is a web survey platform for capturing customer feedback across the customer journey and informing business decisions. The company describes it as suited to multi-location businesses and enterprises that want customer insights managed centrally. Teams can build surveys with a drag-and-drop editor and ready-to-use templates, adding skip logic, question scoring, and weighting. Surveys can go out through SMS, email, websites, QR codes, contact-centre workflows, or custom survey URLs. Listed uses include CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms. Customizable dashboards and reports include location-based reporting, filters, sentiment analysis, and predictive analytics. Rules, triggers, and custom workflows can automate actions based on survey insights, while Action Campaigns help align team activity with outcomes. Contact lists, response and contact histories, and CSV imports support targeted outreach. Integrations include two-way connections, out-of-the-box connectors, webhooks for compatible systems, and secure file transfers. The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. Pricing and trial terms are not published; the survey pages invite prospective customers to book a personalized demo.

Who it suits

It is aimed at multi-location businesses and enterprises that want to collect feedback across customer interactions and manage insights centrally. Its distribution and reporting options suit teams using several survey channels and location-based views.

What it does well

Surveys can use SMS, email, QR codes, and more
Templates and drag-and-drop survey creation
Location-based reporting and sentiment analysis
Automated actions based on survey insights
Supports SSO, MFA, and encryption

What to know first

Pricing is available on request
No trial offer is published

Plans

Plan	Billed and limits	Price
IntouchSurvey®	Personalized demo and quote; pricing not published	On request

As intouchinsight.com lists them, read 8 Oct 2026. The maker's own page has the final word.

Getting started

Visit the IntouchSurvey website.
Book a personalized demo with the maker.
Request pricing for the IntouchSurvey plan.

Verdict

IntouchSurvey brings survey creation, multichannel distribution, analysis, and workflow automation together for centralized customer feedback programs. Prospective customers need to request a personalized demo and quote because pricing is not published.

Questions

How much does IntouchSurvey cost?

Pricing is available on request. The maker invites prospective customers to book a personalized demo and request a quote.

Is IntouchSurvey available on the web?

Yes. Web is its listed platform.

What channels can I use to distribute surveys?

Surveys can be distributed through SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs.

What analysis features does it offer?

It offers customizable dashboards and reports, location-based reporting, filters, sentiment analysis, and predictive analytics.

Does IntouchSurvey offer a free trial?

The maker’s survey pages do not state a trial offer.

What integrations does it support?

The maker describes two-way integrations, out-of-the-box connectors, and webhooks for systems that accept them, plus flexible file formats and secure file transfers.

Facts from IntouchSurvey's own pages

Analysis: The platform offers customizable dashboards and reports, location-based reporting, filters, sentiment analysis, and predictive analytics. · intouchinsight.com, 8 Oct 2026
Audience: The company describes IntouchSurvey as suited to multi-location businesses and enterprises seeking centralized customer insights. · intouchinsight.com, 8 Oct 2026
Automation: Rules, triggers, and custom workflows can automate actions based on survey insights, and Action Campaigns help teams align activities with outcomes. · intouchinsight.com, 8 Oct 2026
Contact management: Users can create contact lists, track response and contact history, and import contacts via CSV for targeted outreach. · intouchinsight.com, 8 Oct 2026
Distribution: Surveys can be distributed through SMS, email, websites, QR codes, contact-centre workflows, and custom survey URLs. · intouchinsight.com, 8 Oct 2026
Founded: 1992 · intouchinsight.com, 28 Sept 2026
Headquarters: Ottawa, Ontario, Canada · intouchinsight.com, 28 Sept 2026
Integrations: The maker describes two-way integrations, flexible file formats, secure file transfers, and event-based triggers; it also offers out-of-the-box connectors and webhooks for systems that accept them. · intouchinsight.com, 8 Oct 2026
Pricing and access: The survey pages invite prospective customers to book a personalized demo and do not publish an IntouchSurvey price or trial offer. · intouchinsight.com, 8 Oct 2026
Purpose: IntouchSurvey is a survey platform for capturing customer feedback across the customer journey and informing business decisions. · intouchinsight.com, 8 Oct 2026
Security: The maker states that the platform supports single sign-on, multi-factor authentication, encryption in transit and at rest, and SOC 2 compliance. · intouchinsight.com, 8 Oct 2026
Support: The maker states that it provides 24/7 monitoring, emergency escalation for system outages except production configuration, an after-hours chatbot, and online support documentation. · intouchinsight.com, 8 Oct 2026
Survey creation: Users can build surveys with a drag-and-drop editor and ready-to-use templates, and add skip logic, question scoring, and weighting. · intouchinsight.com, 8 Oct 2026
Survey types: The feature page lists CSAT, NPS, customer effort score, post-transaction surveys, and general feedback forms as use cases. · intouchinsight.com, 8 Oct 2026

Where IntouchSurvey stands on Freedom251

Net Promoter Score Software#18 of 22