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SightMill

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What SightMill is

SightMill is an online customer-experience platform for collecting feedback, analyzing responses, and directing follow-up work. Surveys can be sent by email, website, SMS, QR code, embedded links, or API. Ready-made formats include NPS, CSAT, CES, employee NPS, smiley-icon, and star-rating surveys. Responses can be tagged by theme or sentiment, product, segment, price, or team, with trends reported over time. Relevant feedback can be routed to teams for action. Email surveys support customer-domain sending, personalized messages, and one-click responses. Website surveys can be customized, installed on pages or through a WordPress plugin, and configured with display rules and score-based follow-up questions. Standard integrations include Salesforce, Zendesk, Google Analytics, Slack, and Trello, with webhook, REST API, and Zapier options. SightMill offers a free 14-day trial with all functionality, integrations, and survey formats enabled. Pricing is available on request, and there is no free plan.

Who it suits

SightMill fits organizations collecting feedback across several channels and needing respondent segmentation, follow-up workflows, trend analysis, and CRM integrations.

What it does well

Surveys support email, web, SMS, QR, links, and API
Templates cover NPS, CSAT, CES, and employee surveys
Feedback tagging supports themes, products, segments, and teams
Includes routing, follow-up workflows, and CRM integrations
14-day trial enables all listed functionality

What to know first

No free plan is available
Pricing requires requesting a quote
Some CRM connections require REST API
Zapier use may require a paid Zapier plan

Limits

The Customer Feedback and Custom Solutions plans are quote-based, and there is no free plan. The trial lasts 14 days; Salesforce and some CRM connections require REST API, while Zapier may require a paid Zapier plan.

Plans

Plan	Billed and limits	Price
Custom Solutions	Ask us for a quote; monthly or annual billing · All features supported · premium integrations · custom reporting and feature development · custom setup and onboarding · multi-language and time-zone support · volume surveys	On request
Customer Feedback	Ask us for a quote; monthly or annual billing · Customer feedback surveys · NPS, CSAT and employee engagement surveys · integrations and API access · onboarding and training · 24/7 helpdesk and support	On request

As sightmill.com lists them, read 7 Oct 2026. The maker's own page has the final word.

Getting started

Visit https://sightmill.com/.
Start the free 14-day trial to access the available functionality, integrations and survey formats.
Choose a Customer Feedback or Custom Solutions plan and request a quote.
Use the web platform or API to configure surveys and feedback collection.

Verdict

SightMill brings multichannel surveys, detailed feedback analysis, routing, and integrations into one service. Its quote-based pricing, lack of a free plan, and possible extra Zapier cost should be considered.

Questions

How much does SightMill cost?

Pricing is available on request, with monthly or annual billing for the listed plans.

Is there a free plan or trial?

There is no free plan. SightMill offers a 14-day trial with all functionality, integrations and survey formats enabled.

Which platforms does SightMill support?

SightMill lists web and API platforms.

Which integrations are available?

Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello. Webhook, REST API and Zapier options are also available.

What plans are offered?

Customer Feedback includes customer and employee engagement surveys, integrations and API access, onboarding and training, and 24/7 helpdesk and support. Custom Solutions includes premium integrations, custom reporting and feature development, custom setup and onboarding, multi-language and time-zone support, and volume surveys.

Who provides SightMill?

The provider is SightMill Ltd, with a registered office in London, United Kingdom.

Facts from SightMill's own pages

Company identity: The maker identifies the provider as SightMill Ltd and lists its registered office at 20-22 Wenlock Road, London, N1 7GU, UK. · sightmill.com, 7 Oct 2026
Email surveys: Email surveys can use the customer's domain and email address, support customized and personalized messages, and allow one-click feedback. · sightmill.com, 7 Oct 2026
Feedback analysis: The platform can tag feedback by theme or sentiment, product, segment, price or team, and report trends over time. · sightmill.com, 7 Oct 2026
Feedback routing: SightMill distributes relevant feedback to teams so they can address issues and improve customer experience. · sightmill.com, 7 Oct 2026
Headquarters: London, United Kingdom · sightmill.com, 28 Sept 2026
Integration limits: The maker says Salesforce and some CRM integrations require REST API, while using Zapier may require a paid Zapier plan. · sightmill.com, 7 Oct 2026
Integrations: Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello, with webhook, REST API and Zapier options. · sightmill.com, 7 Oct 2026
Privacy and GDPR: The privacy policy says SightMill incorporated GDPR recommendations into its operations and offers a separate data processor addendum for customers who want a signed agreement. · sightmill.com, 7 Oct 2026
Product: SightMill is an online customer experience platform for collecting feedback, analysing responses and making changes to improve business. · sightmill.com, 7 Oct 2026
Support: The Customer Feedback plan lists onboarding and training plans and 24/7 helpdesk and support. · sightmill.com, 7 Oct 2026
Survey channels: It supports surveys by email, website, SMS, QR code, embedded links and API. · sightmill.com, 7 Oct 2026
Survey templates: Ready-made templates cover NPS, CSAT, CES, employee NPS, smiley icon and star rating surveys. · sightmill.com, 7 Oct 2026
Trial: SightMill offers a free 14-day trial with all functionality, integrations and survey formats enabled. · sightmill.com, 7 Oct 2026
Website surveys: Website surveys can be installed on a page or through a WordPress plugin, customized, and configured with display rules and score-based follow-up questions. · sightmill.com, 7 Oct 2026