No. 18 of 22 ·Net Promoter Score Software

SightMill

Web · API

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SightMill is ranked #18 of 22 in net promoter score software on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered.

SightMill plans and pricing

All plans

Custom Solutions Not published Ask us for a quote; monthly or annual billing All features supported · premium integrations · custom reporting and feature development · custom setup and onboarding · multi-language and time-zone support · volume surveys sightmill.com · 7 Oct 2026

Customer Feedback Not published Ask us for a quote; monthly or annual billing Customer feedback surveys · NPS, CSAT and employee engagement surveys · integrations and API access · onboarding and training · 24/7 helpdesk and support sightmill.com · 7 Oct 2026

Compared on net promoter score software

Free plan: No
Survey channels: multichannel
Respondent segmentation: advanced
Follow-up workflows: Yes
CRM integrations: Yes

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The record

Product: SightMill is an online customer experience platform for collecting feedback, analysing responses and making changes to improve business.
Survey templates: Ready-made templates cover NPS, CSAT, CES, employee NPS, smiley icon and star rating surveys.
Feedback analysis: The platform can tag feedback by theme or sentiment, product, segment, price or team, and report trends over time.
Feedback routing: SightMill distributes relevant feedback to teams so they can address issues and improve customer experience.
Email surveys: Email surveys can use the customer's domain and email address, support customized and personalized messages, and allow one-click feedback.
Website surveys: Website surveys can be installed on a page or through a WordPress plugin, customized, and configured with display rules and score-based follow-up questions.
Integrations: Standard integrations include Salesforce, Zendesk, Google Analytics, Slack and Trello, with webhook, REST API and Zapier options.
Integration limits: The maker says Salesforce and some CRM integrations require REST API, while using Zapier may require a paid Zapier plan.
Trial: SightMill offers a free 14-day trial with all functionality, integrations and survey formats enabled.
Support: The Customer Feedback plan lists onboarding and training plans and 24/7 helpdesk and support.
Privacy and GDPR: The privacy policy says SightMill incorporated GDPR recommendations into its operations and offers a separate data processor addendum for customers who want a signed agreement.
Company identity: The maker identifies the provider as SightMill Ltd and lists its registered office at 20-22 Wenlock Road, London, N1 7GU, UK.
Headquarters: London, United Kingdom

Where it ranks on Freedom251

Best Net Promoter Score Software in 2026#18 of 22

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Sources

sightmill.com· checked 7 Oct 2026
sightmill.com/features· checked 7 Oct 2026
sightmill.com/About_integrations· checked 7 Oct 2026
sightmill.com/pricing· checked 7 Oct 2026
sightmill.com/privacy· checked 7 Oct 2026
sightmill.com/terms· checked 7 Oct 2026