SurveySensum
by SurveySensum
What SurveySensum is
SurveySensum is an AI-first enterprise feedback and market research platform for NPS, CSAT, employee experience, and market research. It supports NPS, CES, CSAT, ranking, image-upload, multiple-choice, grid or matrix, and key-driver questions with conditional logic. Starter CX lists email, WhatsApp, in-app, SMS, and CRM distribution. CX tiers include SensAI text and sentiment analysis, smart insight reports, and survey creation from one prompt. Integrations include HubSpot, Slack, Open APIs, and Salesforce on listed plans. Capabilities include custom branding, response analytics, API access, and a respondent panel. Offline Field Work lets agents download assigned surveys, collect responses without internet, and sync later. Starter CX lists HIPAA, GDPR, SOC 2, and ISO 27001 compliance with PII anonymization. Plans include 6,000, 12,000, or unlimited responses, with pricing on request. A one-month trial offers 25 free responses and all features. The maker, founded in 2018, is headquartered in Singapore.
Who it suits
SurveySensum suits CX professionals starting or improving customer-experience programs, including teams at growth-stage companies. Its survey, API, offline-field, and analytics features also fit enterprise feedback and market research work.
What it does well
- Conditional logic supports branching surveys
- Offers multiple distribution channels
- Includes text and sentiment analysis
- Offline mobile field collection
- One-month trial includes all features
What to know first
- No free plan
- Pricing is available on request
- Trial includes 25 free responses
- Response allowances differ by plan
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Starter CX | Up to 6,000 responses/year · Unlimited users · Unlimited survey projects | On request |
| Managed CX for You | Unlimited responses · Unlimited SensAI text and sentiment analysis queries · Dedicated CX consultant | On request |
| Self-Driven CX | Up to 12,000 responses/year · Closed-loop feedback system · Basic SensAI text and sentiment analysis | On request |
As surveysensum.com lists them, read 12 Oct 2026. The maker's own page has the final word.
Verdict
SurveySensum combines survey creation, distribution, analytics, integrations, and offline collection for enterprise feedback programs. Request pricing and compare the listed response allowances with expected use.
Facts from SurveySensum's own pages
- Analytics
- The pricing page lists SensAI text and sentiment analysis, smart insight reports, and survey creation from one prompt in its CX tiers. · surveysensum.com, 12 Oct 2026
- Response analytics
- Yes · surveysensum.com, 22 Sept 2026
- API
- SurveySensum’s help center says its API can connect the platform with CRM, HRM, and helpdesk applications and support custom workflows. · help.surveysensum.com, 12 Oct 2026
- API access
- Yes · surveysensum.com, 22 Sept 2026
- Audience
- The About page says the product is suited to CX professionals starting or fixing customer experience programs, including people at growth-stage companies. · surveysensum.com, 12 Oct 2026
- Respondent panel
- Yes · surveysensum.com, 22 Sept 2026
- Compliance
- The Starter CX plan lists HIPAA, GDPR, SOC 2, and ISO 27001 compliance, plus PII anonymization. · surveysensum.com, 12 Oct 2026
- Custom branding
- Yes · surveysensum.com, 22 Sept 2026
- Free plan
- No · surveysensum.com, 22 Sept 2026
- Headquarters
- 6 Battery Road, #17-06, Singapore 049909 · surveysensum.com, 28 Sept 2026
- Integrations
- The pricing page lists HubSpot, Slack, and Open APIs with Starter CX, and Salesforce with Self-Driven CX. · surveysensum.com, 12 Oct 2026
- Logic branching
- Yes · surveysensum.com, 22 Sept 2026
- Mobile field work
- SurveySensum’s Offline Field Work mobile application lets field agents download assigned surveys, collect responses offline, and sync them when internet access returns. · help.surveysensum.com, 12 Oct 2026
- Product
- SurveySensum describes itself as an AI-first enterprise feedback and market research platform for NPS, CSAT, employee experience, and market research. · surveysensum.com, 12 Oct 2026
- Security
- The homepage says the service uses encryption and access management, regular vulnerability assessments and penetration tests, and private-server backups. · surveysensum.com, 12 Oct 2026
- Support
- Starter CX lists global support with response times under two hours across North America, Europe, and Asia time zones. · surveysensum.com, 12 Oct 2026
- Survey creation
- The platform offers question types including NPS, CES, CSAT, ranking, image upload, multiple choice, grid/matrix, and key drivers, with conditional logic. · surveysensum.com, 12 Oct 2026
- Survey distribution
- The Starter CX plan lists email, WhatsApp, in-app, SMS, and CRM as survey distribution channels. · surveysensum.com, 12 Oct 2026
- Trial limit
- The pricing page advertises a one-month free trial with 25 free responses and all features. · surveysensum.com, 12 Oct 2026
Where SurveySensum stands on Freedom251
- Nps Software#8 of 18
- Customer Satisfaction Software#11 of 24
- Survey Software#76 of 131