Retently

Name: Retently
Price: 299 USD

Free trial APIWeb

What Retently is

Retently collects customer feedback and measures NPS, CSAT and CES, then routes results to teams for action. Surveys can go out by email, SMS or link, appear in a web app, be embedded on a web page, use a feedback button or run on a tablet kiosk. The platform groups written responses into topics, while B2B teams can review scores aggregated by account. Retently describes AI-powered feedback classification and topic analytics, plus an AI CX agent that finds issues and recommends actions across surveys, reviews and tickets. Teams can trigger surveys from customer events and send alerts or feedback to connected tools. Listed integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment. A REST API, webhooks and MCP server support survey and feedback workflows. Retently is available on web and through its API. Ecommerce Basic costs $99 a month and includes 2,500 surveys, 10 campaigns and 3 seats; Ecommerce Pro costs $299 a month and includes 20,000 surveys, 10 campaigns and 10 seats. A 14-day trial is available, with no free plan. Retently identifies Ecommerce brands, B2B SaaS, financial services and property management teams among its customer groups.

Who it suits

Retently suits teams that want to collect NPS, CSAT or CES feedback through several channels and route results into their workflows. Its stated customer groups include ecommerce brands, B2B SaaS, financial services and property management teams.

What it does well

Collects NPS, CSAT and CES across multiple survey channels.
Groups written feedback into topics.
B2B teams can roll scores up by account.
Triggers surveys from customer events.
Offers REST API, webhooks and an MCP server.
Integrates with tools including HubSpot, Salesforce and Zendesk.

What to know first

There is no free plan.
Ecommerce Basic does not include API access.
Basic limits include 2,500 surveys and 3 seats monthly.

Limits

Ecommerce Basic costs $99 a month and includes 2,500 surveys, 10 campaigns and 3 seats, with no API access. Ecommerce Pro costs $299 a month and includes 20,000 surveys, 10 campaigns and 10 seats. The trial lasts 14 days, and there is no free plan.

Plans

Plan	Billed and limits	Price
Ecommerce Pro	per month · 20,000 surveys · 10 campaigns · 10 seats · API · Zoom and live-chat support · MCP server	$299 a month
Ecommerce Basic	per month · 2,500 surveys · 10 campaigns · 3 seats · no API · knowledge-base and email support	$99 a month
Enterprise	yearly custom contract · Salesforce two-way integration · custom integrations · SAML 2.0 SSO · 2FA enforcement · role-based access · EU/US/AU data residency	On request

As retently.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Getting started

Visit https://www.retently.com/.
Start the 14-day trial.
Choose Ecommerce Basic or Ecommerce Pro, or contact Retently about Enterprise.
Connect survey channels and listed integrations as needed.
Use the web app or API to manage surveys and feedback.

Verdict

Choose Retently if your team needs multi-channel customer surveys, feedback analysis and automated routing to connected tools. Ecommerce Basic starts at $99 a month, and a 14-day trial is available. Look elsewhere if you need a free plan or API access on the Ecommerce Basic tier.

Questions

Does Retently have a free plan?

No. Retently offers a 14-day trial.

How much do the Ecommerce plans cost?

Ecommerce Basic is $99 a month, billed monthly. Ecommerce Pro is $299 a month, billed monthly.

What are the plan limits?

Basic includes 2,500 surveys, 10 campaigns and 3 seats. Pro includes 20,000 surveys, 10 campaigns and 10 seats.

Which platforms does Retently support?

Retently is available on web and through its API.

Does Ecommerce Basic include API access?

No. Ecommerce Basic has no API, while Ecommerce Pro includes API access.

What integrations are listed?

Integrations include Shopify, Klaviyo, HubSpot, Salesforce, Intercom, Zendesk, Gorgias, Slack, Microsoft Teams and Segment.

Facts from Retently's own pages

AI features: The platform describes AI-powered feedback classification and topic analytics, and says its AI CX agent finds issues and recommends actions across surveys, reviews and tickets. · retently.com, 8 Oct 2026
AI insights: Its AI features classify feedback, analyze sentiment and topics, and identify drivers of customer experience. · retently.com, 15 Oct 2026
API: The public REST API is version 2, uses X-Api-Key authentication, supports read and write keys, and has a 150-request-per-minute rate limit. · retently.com, 15 Oct 2026
API and MCP: Retently offers a REST API and webhooks for surveys and feedback, plus an MCP server that AI clients can use to query scores, search feedback and send surveys. · retently.com, 8 Oct 2026
API coverage: API endpoints cover customers, companies, feedback, reports, scores, campaigns, trends, templates, outbox records and suppressions. · retently.com, 15 Oct 2026
Automated actions: Automations can route feedback, trigger follow-ups and alert teams based on sentiment or urgency. · retently.com, 15 Oct 2026
Automation: The platform can trigger surveys from customer events and send alerts or feedback to connected tools for follow-up. · retently.com, 8 Oct 2026
Company history: Retently says it was founded in 2015 and has remained independent and self-funded. · retently.com, 8 Oct 2026
Company ownership: Retently says it has been self-funded, independent and without investors or private-equity owners since 2015. · retently.com, 15 Oct 2026
Company size: The company describes a remote team of 14 people and more than 1,000 customer brands sending about 10 million surveys monthly. · retently.com, 15 Oct 2026
Compliance and hosting: Retently cites GDPR practices, AWS certifications for EU workloads, Hetzner ISO 27001 data centers, and enterprise hosting choices in Germany, the United States or Australia. · retently.com, 15 Oct 2026
Developer plan: A no-expiration developer plan provides limited credits, full API access, all survey types, webhooks, documentation access and community support after application review. · retently.com, 15 Oct 2026
Documentation depth: The API reference documents authentication, permissions, request parameters, examples, responses and deprecated endpoints; the MCP guide includes setup, scopes, tools and troubleshooting. · retently.com, 15 Oct 2026
Feedback analysis: Retently groups written feedback into topics, and B2B teams can view scores rolled up by account. · retently.com, 8 Oct 2026
Feedback topics: Retently groups written responses into topics and provides account-level score rollups for B2B teams. · retently.com, 15 Oct 2026
Founded: 2016 · retently.com, 28 Sept 2026
Headquarters: Chisinau, Moldova, and Austin, Texas, United States · retently.com, 28 Sept 2026
Independent complaint: trial access: A G2 reviewer says multiple trial attempts led Retently to deny service despite willingness to buy, leaving three weeks of evaluation wasted. · g2.com, 15 Oct 2026
Integrations: Listed integrations include Shopify, Klaviyo, Gorgias, HubSpot, Salesforce, Intercom, Zendesk, Pipedrive, Slack, Segment and Zapier. · retently.com, 15 Oct 2026
Legal entity: The California privacy notice identifies Remsys, Inc. as the company operating the Retently platform. · retently.com, 15 Oct 2026
License: Retently is proprietary software: its terms state that the service, original content, features and functionality remain Retently property; no open-source license is published. · retently.com, 15 Oct 2026
Limit: campaign cap: A Capterra reviewer complains that the Basic plan's 10-campaign limit is restrictive. · capterra.com, 15 Oct 2026
Limit: integrations and SMS: G2 reviewers report that some CRM connections require Zapier and request native SMS surveying. · g2.com, 15 Oct 2026
Limit: missing dashboard widget: A G2 reviewer wanted an embeddable live NPS widget and said Retently did not provide one. · g2.com, 15 Oct 2026