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Best Customer Retention Software in 2026

Customer retention software helps teams communicate with customers, manage retention journeys, and review signals such as churn, loyalty, and engagement. This list is for people comparing tools by cost, access, and available platforms.

  1. 1

    Churn Buster

    Free plan APIWeb

    Churn Buster combines payment recovery with cancellation flows and provides a free Measure plan alongside paid options.

    7.2 Free plan · paid from $269/mo Visit site
  2. 2

    Churnkey

    Free plan APIWeb

    Subscription businesses that need cancellation flows and failed-payment recovery should consider Churnkey, particularly if its billing integrations and campaign channels fit their setup.

    7.2 From $250/mo (annual) · 14-day trial Visit site
  3. 3

    LoyaltyLion

    Free plan AndroidAPIiPhone+1

    LoyaltyLion combines points, rewards, VIP tiers, and loyalty data for Shopify merchants. Consider its Shopify focus and plan order thresholds when choosing a tier.

    7.2 Free plan · paid from $199/mo · 14-day trial Visit site
  4. 4

    Klaviyo

    by Klaviyo
    Free plan Web

    Klaviyo combines marketing channels, automation, and customer support tools in a web platform. Its free plan has defined usage limits, and sending can be restricted if those limits are exceeded.

    6.8 Free plan Visit site
  5. 5

    Smile.io

    Free plan APIWeb
    6.7 Free plan · paid from $15/mo Visit site
  6. 6

    Yotpo Loyalty

    Free plan APIWeb

    Yotpo Loyalty & Referrals provides configurable earning rules, rewards and tiers, with platform support that varies by feature.

    6.6 Free plan · paid from $199/mo Visit site
  7. 7

    Braze

    by Braze
    Free trial AndroidAPIiPhone+1

    Choose Braze if your team needs lifecycle marketing across multiple channels, with data activation and journey orchestration in one platform.

    6.5 Pricing on request Visit site
  8. 8

    AskNicely

    by AskNicely
    Paid AndroidAPIiPhone+1

    Choose AskNicely if your multi-location business needs feedback surveys, operational workflows, and response analysis across customer touchpoints.

    6.1 Pricing on request Visit site
  9. 9

    Chargebee Retention

    Free plan Web
    6.0 Free plan · 30-day trial Visit site
  10. 10

    Antavo

    Paid APIWeb

    Antavo combines loyalty rules and promotional offers for programs spanning store and digital channels.

    5.8 Pricing on request Visit site
  11. 11

    Bloomreach Engagement

    by Bloomreach Engagement
    Paid APIWeb

    Choose Bloomreach Engagement if your brand has substantial visitor and messaging volumes and needs coordinated, data-driven marketing across channels.

    5.7 Pricing on request Visit site
  12. 12

    Iterable

    by Iterable
    Paid AndroidAPIiPhone+1

    Iterable brings data, segmentation, journeys and multichannel messaging into one platform, with API and webhook options for external systems.

    5.7 Pricing on request Visit site
  13. 13

    Retently

    Free trial APIWeb

    Choose Retently if your team needs multi-channel customer surveys, feedback analysis and automated routing to connected tools. Ecommerce Basic starts at $99 a month, and a 14-day trial is available.

    5.7 From $99/mo · 14-day trial Visit site
  14. 14

    Customer.io

    by Customer.io
    Paid WebiPhoneAndroid

    Choose Customer.io if your team needs email automation, customer journeys, lead scoring, and lead capture forms, with a choice of defined or custom plan allowances.

    5.6 From $100/mo · 14-day trial Visit site
  15. 15

    Kangaroo Rewards

    Paid AndroidAPIiPhone+1

    Choose Kangaroo Rewards if your business needs loyalty features across POS, e-commerce, and mobile channels, with tiered plans for campaigns and integrations.

    5.6 From $79/mo Visit site
  16. 16

    Gainsight Customer Communities

    by Gainsight Customer Communities
    Paid APIWeb

    Gainsight Customer Communities combines customer discussion, knowledge sharing, events, and feedback features with listed AI capabilities and integrations.

    5.5 Pricing on request Visit site
  17. 17

    Optimove

    by Optimove
    Paid AndroidAPIiPhone+1

    Choose Optimove if your brand needs customer data, campaign orchestration, and personalization across multiple channels. Look elsewhere if you need a free plan or a fixed published price.

    5.5 Pricing on request Visit site
  18. 18

    Vitally

    Free trial APIWeb

    Vitally combines customer data, collaboration, automation, and health visibility for Customer Success teams.

    5.5 Pricing on request Visit site
  19. 19

    ClientSuccess

    Paid Web

    Choose ClientSuccess if your team wants customer health scoring alongside onboarding, lifecycle management, AI summaries and shared portals.

    5.4 Pricing on request Visit site
  20. 20

    Insider One

    by Insider One
    Paid AndroidAPIiPhone+1

    Insider One brings customer data, personalization, journeys, and marketing functions together for business teams.

    5.4 Pricing on request Visit site
  21. 21

    Planhat

    Paid APIWeb

    Planhat combines customer data, lifecycle workflows, and commercial operations capabilities. Teams should request pricing to compare its plans against their requirements.

    5.2 Pricing on request Visit site
  22. 22

    Talon.One

    Paid APIWeb

    Talon.One provides rule-based controls for promotions, rewards, referrals, and loyalty changes. Its three paid tiers mainly differ in support, infrastructure, scalability, and administration options.

    5.1 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Check whether a free plan or trial covers your needs, what paid access costs, and whether contact limits apply. Compare journey channels, automation workflows, churn prediction, loyalty or rewards, and retention analytics. If reading or changing code matters, review the licence.

Questions

Which platforms do these tools run on?

Platforms represented on the list include web, API, iOS, and Android.

Are free plans available?

A free plan is offered by items on this list. Check the plan’s limits and included features before choosing.

Can I try a tool before paying?

A free trial is offered by items on this list. Review the trial terms, limits, and end-of-trial pricing.

What features can I compare?

Compare free plan, paid-from price, journey channels, automation workflows, contact limit, churn prediction, loyalty or rewards, and retention analytics.

What does “pricing on request” mean?

It means the listing does not show a public price; you need to ask the provider for pricing.

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