Gainsight Customer Communities

Name: Gainsight Customer Communities
Price: 1000 USD
Author: Gainsight Customer Communities

by Gainsight Customer Communities

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Gainsight Customer Communities's own site

What Gainsight Customer Communities is

Gainsight Customer Communities gives customers a shared place to ask questions, answer others, learn, and exchange knowledge. Its tools include knowledge bases, discussion boards, messaging, and event management. Businesses can create and customize a community without code, shaping the experience around a product, role, or region. They can also involve customers in conversations about what works, what is missing, and what they would like next, with feature requests, a feedback portal, and a product roadmap.

The product describes AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. Listed integrations include Gainsight CS, Skilljar, Zendesk, Jira, Salesforce, Mixpanel, Google Analytics, and Miro. A native Skilljar integration lets community members access courses, search Academy content, and use Unified Login. The service is available on the web and through an API. Gainsight lists SOC, HIPAA, ISO 27001, and Data Privacy Framework credentials, as well as role-based access controls and encryption. Paid plans have three, five, and ten admin seats respectively; pricing is on request.

Who it suits

Gainsight Customer Communities suits businesses that want customers to share knowledge, discuss product feedback, and access learning resources. Its plans offer different admin seat counts, and support varies by plan.

What it does well

Community includes knowledge bases and discussion boards
Businesses can customize experiences without code
Includes feature requests, feedback portal, and roadmap
Lists integrations including Zendesk, Jira, and Salesforce

What to know first

No free plan is listed
Pricing is available on request
Professional plan has three admin seats

Plans

Plan	Billed and limits	Price
Customer Communities listing	per year · Starting price shown by GetApp; contract details not specified	$1,000 a year
Professional	3 admin seats · Basic Product Suite · self-service support	On request
Business	5 admin seats · all Customer Communities products · CSM support	On request
Enterprise	10 admin seats · advanced/custom integrations · enterprise CSM support	On request

As gainsight.com lists them, read 15 Oct 2026. The maker's own page has the final word.

Verdict

Gainsight Customer Communities combines customer discussion, knowledge sharing, events, and feedback features with listed AI capabilities and integrations. It is a paid product with pricing on request and plan-specific admin seat counts.

Facts from Gainsight Customer Communities's own pages

AI capabilities: AI Answers, moderation automation, translation, content assistance, personalization, and analytics are built into the community experience. · gainsight.com, 15 Oct 2026
AI features: The product page describes AI Answers, a Moderation AI Agent, AI Translations, and a CC MCP Server. · gainsight.com, 8 Oct 2026
Analytics: Q&A dashboards track questions, replies, response rates, activity, sentiment, account-level usage, and trends. · gainsight.com, 15 Oct 2026
API: Gainsight publishes a Customer Communities API reference and supports REST-based data exchange with other systems. · support.gainsight.com, 15 Oct 2026
Branding: Communities can be branded with custom colors, fonts, HTML, and CSS. · gainsight.com, 15 Oct 2026
Community tools: The product includes knowledge bases, discussion boards, messaging, and event management tools. · gainsight.com, 8 Oct 2026
Company size and ownership: LinkedIn lists Gainsight as privately held with 1,001–5,000 employees; Crunchbase lists Vista Equity Partners as its acquirer. · linkedin.com, 15 Oct 2026
Customization: Customers can create and customize a community without code, shaping experiences around product, role, or region. · gainsight.com, 8 Oct 2026
Developer Studio: Developer Studio lets teams build, version, test, and deploy reusable community widgets from GitHub. · support.gainsight.com, 15 Oct 2026
Documentation: Official support provides product documentation, release notes, integration guides, onboarding material, and a developer portal with human-readable and LLM-optimized documentation. · support.gainsight.com, 15 Oct 2026
Events: Event tools support publishing events, registrations, RSVPs, and events targeted to groups. · gainsight.com, 15 Oct 2026
Forums and peer support: Discussion forums let customers connect with peers and turn answered questions into reusable support content. · gainsight.com, 15 Oct 2026
Founded: 2009 · gainsight.com, 28 Sept 2026
Founded and headquarters: Gainsight was founded in 2009 and is headquartered in San Francisco, California. · crunchbase.com, 15 Oct 2026
Free plan: No · gainsight.com, 21 Sept 2026
Gamification: Ranks, leaderboards, and badges are available to encourage member participation. · gainsight.com, 15 Oct 2026
Groups: The platform supports public and private groups, membership administration, and customer advisory board spaces. · gainsight.com, 15 Oct 2026
Headquarters: San Francisco, California, USA · gainsight.com, 28 Sept 2026
Ideation: An ideas module collects customer feedback and helps organizations prioritize product requests using engagement signals. · trustradius.com, 15 Oct 2026
In-app embeddables: Embeddable widgets place community and knowledge-base search inside websites or application interfaces. · gainsight.com, 15 Oct 2026
Integrations: Native connections include Gainsight Customer Success, Skilljar, Product Experience, Salesforce, Zendesk, Jira, and other marketplace integrations. · support.gainsight.com, 15 Oct 2026
Intended customers: Gainsight describes the product as a place for customers to ask, answer, and learn together, and says it helps companies retain and grow customers. · gainsight.com, 8 Oct 2026
Knowledge base: The product centralizes searchable knowledge-base content so customers can self-serve answers. · gainsight.com, 15 Oct 2026
Legal name: The company legal name is Gainsight, Inc. · crunchbase.com, 15 Oct 2026