Free and open first
Best Customer Health Score Software in 2026
Understanding customer health can mean bringing several account signals into a score your team can review. Compare automated score updates and custom scoring models, then check whether product usage, support, and outcome data are included. Health score segments and risk alerts add further criteria for assessing how scores can be organized and concerns surfaced. Free-plan availability and paid-from details help frame access and cost. Customer Health Compass, Exeechain, and FirstDistro are among the entries. Consider which inputs and scoring flexibility suit the way you monitor customer relationships.
- 26 apps
- Research read 23 Sept 2026
- How the order is worked out
- 1
Exeechain
Free plan APIWebExeechain combines churn signals, retention workflows, and billing-linked revenue tracking for SaaS customer success work.
- 2
FirstDistro
Free plan APIWebFirstDistro combines account signals, alerts, and CRM connections to help teams prioritize customer work. The free plan has a 50-account ceiling; Pro costs $49 a month for unlimited accounts.
- 3
GainTrace
Free plan APISelf-hostedWebGainTrace combines customer signals into explainable health scores, with workflows for risks and renewal-related events.
- 4
Customer Health Compass
Free plan WebCustomer Health Compass offers configurable scoring and customer reports within Google Sheets. Its traditional software template is available now, while the SaaS product is described as upcoming.
- 5
UserMotion
Free plan APIWebUserMotion combines lead prioritization, customer health signals and guided actions for go-to-market teams.
- 6
Custify
Free trial APIWebCustify brings customer information, health monitoring and automation into a customer success platform with several named connection options.
- 7
CSSignal
Free trial WebChoose CSSignal if your team wants configurable account health scoring, risk signals, playbooks, and customer success reporting in a web platform.
- 8
CustomerCatalyst
Free trial WebChoose CustomerCatalyst if your Customer Success team wants customer health views, playbooks and success planning in one web platform.
- 9
SaaSy
Free trial AndroidAPIiPhone+3SaaSy brings customer, project, and back-office tools together, with account scoring and workflow handoffs. It is in open beta, has no free plan, and its listed Starter price is $49 a month.
- 10
iQcadence
Free trial APIWebiQcadence combines account scoring, alerts, forecasting, and reporting for customer-success work. Its early-access status and paid plans are worth considering before choosing it.
- 11
Akita
Paid APIWebChoose Akita if your team needs a searchable customer view, health scores, segmentation, and behavior-based playbooks in one customer success platform.
- 12
Churned
Paid APIWebChoose Churned if your team manages a large subscriber base and needs churn predictions, audience segmentation, and suggested or automated actions.
- 13
Retain
Free trial APIWebRetain combines daily health scoring, churn explanations, segmentation and outreach preparation for B2B SaaS teams. Paid plans begin at $79 a month, and capacity limits depend on active accounts.
- 14
Successifier
Free trial APIWebSuccessifier brings customer health scoring, onboarding, automations, and reporting together for SaaS teams. It has a 14-day trial but no free plan, with listed monthly plans starting at $79 a month.
- 15
ClientSuccess
Paid WebChoose ClientSuccess if your team wants customer health scoring alongside onboarding, lifecycle management, AI summaries and shared portals.
- 16
Customerscore.io
Paid APIWebCustomerscore.io combines health scoring with playbooks, integrations, and customer-data alerts for SaaS teams. Its tailored pricing means teams will need to request a quote to assess cost.
- 17
UserIQ
Free trial WebUserIQ brings account health, product usage, reporting, and engagement tools into a web platform. Its trial is customized, and pricing depends on monthly active customers and is available on request.
- 18
Vitally
Free trial APIWebVitally combines customer data, collaboration, automation, and health visibility for Customer Success teams.
- 19
Gainsight Customer Communities
by Gainsight Customer CommunitiesPaid APIWebGainsight Customer Communities combines customer discussion, knowledge sharing, events, and feedback features with listed AI capabilities and integrations.
- 20
Planhat
Paid APIWebPlanhat combines customer data, lifecycle workflows, and commercial operations capabilities. Teams should request pricing to compare its plans against their requirements.
- 21
SmartKarrot
Paid APIWebSmartKarrot brings customer views, playbooks, health monitoring, analytics, and automation into one B2B platform.
- 22
Risqly
Paid WebRisqly combines health scoring, revenue reporting and intervention workflows for payments and fintech teams. A 14-day trial is offered, and monthly plans start at £349/mo.
- 23
Gainsight Customer Success
Paid AndroidiPhoneWebChoose Gainsight Customer Success if your team needs customer health, onboarding, and renewal tools alongside a customer portal.
- 24
Velaris
Paid WebVelaris combines connected customer data, risk signals, workflow automation and Copilot tools in a Customer Success platform.
- 25
ChurnZero
Paid Web
#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price
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