No. 25 of 26 ·Customer Health Score Software

CSSignal

Name: CSSignal
Price: 129 USD

Web · paid plans from $129/mo

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Freedom report

No signalScore 4.7

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

CSSignal is ranked #25 of 26 in customer health score software on Freedom251. It runs on Web. There is no free plan. A free trial is offered. Paid plans start at $129/mo.

CSSignal plans and pricing

All plans

Starter $129/mo Billed monthly; annual billing also offered 1 user seat · Up to 100 customer accounts · Free trial cssignals.com · 5 Oct 2026

Growth $399/mo Billed monthly; annual billing also offered Up to 5 user seats · Up to 300 customer accounts · Free trial cssignals.com · 5 Oct 2026

Scale $799/mo Billed monthly; annual billing also offered Up to 10 user seats · Up to 600 customer accounts · No free trial listed cssignals.com · 5 Oct 2026

Enterprise Not published Custom invoiced billing Custom seats, account and AI volumes · Priority support cssignals.com · 5 Oct 2026

Compared on customer health score software

Free plan: No
Paid from: $69/mo

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The record

Product: CSSignal is a customer success intelligence platform that brings health scores, stakeholder information, renewals, and churn analysis together with AI risk explanations and recommended next steps.
Risk signals: It tracks product usage, support volume, billing health, login frequency, and engagement signals, and raises risk flags with severity.
Health scores: Each account receives a score based on six weighted factors that the team can configure, and scores recalculate when the app is opened.
Playbooks: Playbooks assign steps as tasks with owners and due dates; they do not run automatically, and CSSignal does not send email on the team's behalf.
AI: Signal AI answers natural-language questions about portfolio data, generates account insights, and can draft outreach or QBR preparation when asked.
Reporting: The platform page lists pre-built dashboards and 13 ready-made reports, including NRR, GRR, churn, and expansion pipeline reporting.
Data import and integrations: CSV and manual upload are available; live connectors including Stripe, HubSpot, Zendesk, WhatsApp Business, Segment, Google Workspace, Salesforce, Vindi/EBANX, and Slack/Teams are on the roadmap and not live yet.
Language and currency: CSSignal supports English and Spanish workspaces and multi-currency display using exchange rates set by the customer.
Security and compliance: CSSignal says it uses HTTPS/TLS, encrypted storage, access controls, and platform multi-factor authentication; it states it is not itself SOC 2 certified.
AI data handling: Relevant account data may be sent to Anthropic to generate requested insights, and the policy says Anthropic does not use that data to train its models.
Support: CSSignal provides support by email and describes Enterprise as including priority support.
Renewal forecasting: CSSignal says it has no renewal forecasting model; renewal confidence is a value the user sets per deal.
Intended users: CSSignal identifies customer success managers, customer success operations teams, customer success leaders, and founders or GTM leaders as intended users.
Headquarters: Sheridan, Wyoming, United States
Price from: $129/mo

Where it ranks on Freedom251

Best Customer Health Score Software in 2026#25 of 26
Best Customer Success Software in 2026#22 of 24
Best Customer Success Analytics Software in 2026#21 of 21

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Sources

cssignals.com· checked 5 Oct 2026
cssignals.com/platform· checked 5 Oct 2026
cssignals.com/faq· checked 5 Oct 2026
cssignals.com/privacy· checked 5 Oct 2026
cssignals.com/pricing· checked 5 Oct 2026