No. 13 of 26 ·Customer Health Score Software

Akita

Name: Akita
Price: 49 USD

Web · API · paid plans from $49/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Akita is ranked #13 of 26 in customer health score software on Freedom251. It runs on API, Web. There is no free plan. Paid plans start at $49/mo.

Akita plans and pricing

All plans

Small Teams $49/mo $49 /month 2 integrations · 2 full access users · 4 read-only users · additional integration $29/month · additional full access user $29/month akitaapp.com · 7 Oct 2026

Growing Teams $99/mo $99 /month 4 integrations · 4 full access users · 8 read-only users · full API access · additional integration $29/month · additional full access user $29/month akitaapp.com · 7 Oct 2026

Enterprise Teams $499/mo $499 /month custom integrations development · free onboarding sessions · end user teaching seminars · dedicated success engineer akitaapp.com · 7 Oct 2026

Compared on customer health score software

Free plan: No
Paid from: $49/mo

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The record

Product: Akita is a customer success platform that centralizes customer data, activity, and metrics to help teams nurture and retain customers.
Intended users: Akita describes its platform as a fit for startups and teams beginning their customer success journey.
Customer view: Akita combines customer information from multiple data sources into a searchable, unified customer view.
Segmentation: Users can create always-up-to-date customer segments by filtering account and contact attributes and KPI changes over time.
Playbooks: Playbooks can trigger predefined workflows based on customer behavior or attributes, create tasks, and send messages from the user's mailbox.
Health scores and dashboards: Akita supports customized account and contact health scores and unlimited dashboards with statistics, charts, and customer lists.
Integrations: Akita says it integrates with over 100 SaaS applications, including HubSpot, Intercom, Salesforce, Segment, Slack, and Zendesk.
API and data input: The pricing page includes full API access in the Growing Teams plan, and the FAQ says developer tools let teams push key data into Akita.
Trial and billing: The pricing FAQ says there is no free trial, subscriptions are month-to-month with cancellation anytime, and annual prepayment receives a 20% discount.
Usage limits: The pricing comparison lists monthly tracking event limits of up to 100,000 for Small Teams, up to 1M for Growing Teams, and unlimited for Enterprise.
Support: Akita says help-desk and email support are available Monday through Friday from 9 AM to 9 PM GMT, with in-app feature requests.
Security: Akita says customer data is backed up daily for seven days, HTTP transport uses SSL, and access to hosting infrastructure uses two-factor authentication.
Hosting and compliance: Akita says its data is hosted on AWS and its pricing FAQ states that Akita is GDPR compliant.
Company location: Akita identifies Akita Ventures Limited as based in Dublin, Ireland.
Price from: $49/mo

Where it ranks on Freedom251

Best Customer Health Score Software in 2026#13 of 26
Best Customer Success Software in 2026#13 of 24

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Sources

akitaapp.com· checked 7 Oct 2026
akitaapp.com/360-degree-customer-view/· checked 7 Oct 2026
akitaapp.com/customer-segmentation/· checked 7 Oct 2026
akitaapp.com/directory/· checked 7 Oct 2026
akitaapp.com/pricing/· checked 7 Oct 2026
akitaapp.com/security/· checked 7 Oct 2026
akitaapp.com/about/· checked 7 Oct 2026