Free and open first

Best Customer Success Software in 2026

When you need to coordinate customer relationships beyond initial support, customer success software can bring account workflows into one place. Compared on customer portals, health scoring, onboarding workflows, renewal tracking, and success playbooks, these entries offer several angles for assessing how teams manage customer progress. EverAfter, ZapScale, and Klynk Orchestra are among the names to consider. Check free-plan availability and free account limits as well as the paid-from price, since plan terms can affect which capabilities are accessible. The comparison points can help you focus on the customer-facing tools and recurring account tasks that matter to your work.

24 apps
Research read 23 Sept 2026
How the order is worked out

1

EverAfter

Free plan Web

EverAfter brings customer-facing portals, workflow tools, and AI features into one web-based service. The free tier has a customer cap, and paid subscription plans start at $200 a month.

7.0 Free plan Visit site
2

Custify

Free trial APIWeb

Custify brings customer information, health monitoring and automation into a customer success platform with several named connection options.

6.1 Pricing on request Visit site
3

CSSignal

Free trial Web

Choose CSSignal if your team wants configurable account health scoring, risk signals, playbooks, and customer success reporting in a web platform.

6.0 From $69/mo Visit site
4

Startdeliver

Free trial AndroidAPIiPhone+1

Startdeliver combines health assessment and reporting with customer collaboration and workflow automation.

6.0 From €795/mo (annual) · 14-day trial Visit site
5

Akita

Paid APIWeb

Choose Akita if your team needs a searchable customer view, health scores, segmentation, and behavior-based playbooks in one customer success platform.

5.8 From $49/mo · 14-day trial Visit site
6

Mango CS

Paid AndroidAPIExtension+2

Mango CS connects post-sale workflows with account context from Mango GTM, and offers configurable renewal and health tracking.

5.7 Pricing on request Visit site
7

Customerscore.io

Paid APIWeb

Customerscore.io combines health scoring with playbooks, integrations, and customer-data alerts for SaaS teams. Its tailored pricing means teams will need to request a quote to assess cost.

5.6 Pricing on request Visit site
8

Successifier

Free trial APIWeb

Successifier brings customer health scoring, onboarding, automations, and reporting together for SaaS teams. It has a 14-day trial but no free plan, with listed monthly plans starting at $79 a month.

5.6 From $79/mo · 14-day trial Visit site
9

Certinia Customer Success Cloud

Paid APIWeb

Choose Certinia Customer Success Cloud if your team needs Salesforce-based coordination across customer success, services, support, and sales.

5.5 Pricing on request Visit site
10

ClientSuccess

Paid Web

Choose ClientSuccess if your team wants customer health scoring alongside onboarding, lifecycle management, AI summaries and shared portals.

5.5 Pricing on request Visit site
11

Gainsight Customer Communities
by Gainsight Customer Communities
Paid APIWeb

Gainsight Customer Communities combines customer discussion, knowledge sharing, events, and feedback features with listed AI capabilities and integrations.

5.5 Pricing on request Visit site
12

UserIQ

Free trial Web

UserIQ brings account health, product usage, reporting, and engagement tools into a web platform. Its trial is customized, and pricing depends on monthly active customers and is available on request.

5.5 Pricing on request Visit site
13

Vitally

Free trial APIWeb

Vitally combines customer data, collaboration, automation, and health visibility for Customer Success teams.

5.5 Pricing on request Visit site
14

Planhat

Paid APIWeb

Planhat combines customer data, lifecycle workflows, and commercial operations capabilities. Teams should request pricing to compare its plans against their requirements.

5.3 Pricing on request Visit site
15

Skalin

Paid APIWeb

Skalin combines customer records, health scoring, and automated follow-up for B2B SaaS Customer Success teams. There is no free access tier, and Scale pricing includes a one-year commitment.

5.3 From €569/mo (annual) Visit site
16

Freshsuccess

Paid APIWeb

Choose Freshsuccess if your customer success team needs health scoring, renewal alerts, account analytics, and measurable Success Goals connected to customer data.

5.2 Pricing on request Visit site
17

RevSetter

Paid API

Choose RevSetter if customer success and revenue teams need shared workflows for account health, playbooks, renewals, and forecasts.

5.2 Pricing on request Visit site
18

SmartKarrot

Paid APIWeb

SmartKarrot brings customer views, playbooks, health monitoring, analytics, and automation into one B2B platform.

5.2 From $15,000/yr Visit site
19

Klynk Orchestra

Paid

Klynk Orchestra groups onboarding, QBR preparation, renewal risk, and adoption analytics into configurable modules.

5.1 Pricing on request Visit site
20

Gainsight Customer Success

Paid AndroidiPhoneWeb

Choose Gainsight Customer Success if your team needs customer health, onboarding, and renewal tools alongside a customer portal.

5.0 Pricing on request Visit site
21

SuccessGuardian

Paid Web

Choose SuccessGuardian if your B2B SaaS Customer Success team needs account health signals, customer context, and automated playbooks.

5.0 Pricing on request Visit site
22

Velaris

Paid Web

Velaris combines connected customer data, risk signals, workflow automation and Copilot tools in a Customer Success platform.

4.9 Pricing on request Visit site
23

ChurnZero

Paid Web

4.7 Pricing on request Visit site
24

ZapScale

Paid Web

ZapScale brings account health, customer workflows, analytics, and AI-described features together for B2B SaaS customer success teams.

4.6 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

More in Customer Service