Best Customer Success Software in 2026
Updated
In short: EverAfter is ranked #1 of 24 as of 8 October 2026, ahead of Custify and Customerscore.io. The lowest first paid tier on this page is Akita at $49/mo.
When you need to coordinate customer relationships beyond initial support, customer success software can bring account workflows into one place. Compared on customer portals, health scoring, onboarding workflows, renewal tracking, and success playbooks, these entries offer several angles for assessing how teams manage customer progress. EverAfter, ZapScale, and Klynk Orchestra are among the names to consider. Check free-plan availability and free account limits as well as the paid-from price, since plan terms can affect which capabilities are accessible. The comparison points can help you focus on the customer-facing tools and recurring account tasks that matter to your work.
24 customer success software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
1 of the 24 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | EverAfterWeb | Two bars | — | 1 of 6 | $200/mo | 6.4 | |
| 2 | CustifyWeb · API | One bar | — | — | 1 of 6 | — | 5.5 |
| 3 | Customerscore.ioWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 4 | PlanhatWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 5 | SuccessGuardianWeb | One bar | — | — | 1 of 6 | $75/mo | 5.4 |
| 6 | UserIQWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 7 | ZapScaleWeb | One bar | — | — | 1 of 6 | — | 5.4 |
| 8 | Klynk OrchestraNo platforms listed | One bar | — | — | 0 of 6 | — | 5.3 |
| 9 | ChurnZeroWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 10 | FreshsuccessWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 11 | Mango CSWeb · Android · iPhone · API · Extension | Two bars | — | — | 3 of 6 | — | 5.2 |
| 12 | StartdeliverWeb · Android · iPhone · API | Two bars | — | — | 3 of 6 | €795/mo | 5.2 |
| 13 | AkitaWeb · API | One bar | — | — | 1 of 6 | $49/mo | 5.0 |
| 14 | Certinia Customer Success CloudWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 15 | ClientSuccessWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 16 | CSSignalWeb | One bar | — | — | 1 of 6 | $129/mo | 5.0 |
| 17 | Gainsight Customer CommunitiesWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 18 | Gainsight Customer SuccessWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.0 |
| 19 | SkalinWeb · API | One bar | — | — | 1 of 6 | €58.25/mo | 5.0 |
| 20 | SmartKarrotWeb · API | One bar | — | — | 1 of 6 | $1,250/mo | 5.0 |
| 21 | SuccessifierWeb · API | One bar | — | — | 1 of 6 | $79/mo | 5.0 |
| 22 | VelarisWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 23 | VitallyWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 24 | RevSetterAPI | No signal | — | — | 0 of 6 | — | 4.7 |
Compare all 24 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Health scoring | Onboarding workflows |
|---|---|---|---|---|---|---|---|---|
| 1 | EverAfter | 6.4 | Free plan | $200/mo | Yes | — | Yes | Yes |
| 2 | Custify | 5.5 | No | — | — | — | Yes | Yes |
| 3 | Customerscore.io | 5.4 | No | — | — | — | Yes | Yes |
| 4 | Planhat | 5.4 | No | — | — | — | Yes | Yes |
| 5 | SuccessGuardian | 5.4 | No | $75/mo | — | — | Yes | Yes |
| 6 | UserIQ | 5.4 | No | — | — | — | — | — |
| 7 | ZapScale | 5.4 | No | — | — | — | Yes | Yes |
| 8 | Klynk Orchestra | 5.3 | No | — | — | — | Yes | Yes |
| 9 | ChurnZero | 5.2 | No | — | — | — | Yes | Yes |
| 10 | Freshsuccess | 5.2 | No | — | — | — | Yes | Yes |
| 11 | Mango CS | 5.2 | No | — | — | — | Yes | Yes |
| 12 | Startdeliver | 5.2 | No | €795/mo | No | — | Yes | Yes |
| 13 | Akita | 5.0 | No | $49/mo | No | — | Yes | Yes |
| 14 | Certinia Customer Success Cloud | 5.0 | No | — | No | — | Yes | Yes |
| 15 | ClientSuccess | 5.0 | No | — | No | — | Yes | Yes |
| 16 | CSSignal | 5.0 | No | $129/mo | No | — | Yes | Yes |
| 17 | Gainsight Customer Communities | 5.0 | No | — | No | — | — | — |
| 18 | Gainsight Customer Success | 5.0 | No | — | No | — | Yes | Yes |
| 19 | Skalin | 5.0 | No | €58.25/mo | No | — | Yes | Yes |
| 20 | SmartKarrot | 5.0 | No | $1,250/mo | No | — | Yes | Yes |
| 21 | Successifier | 5.0 | No | $79/mo | No | — | Yes | Yes |
| 22 | Velaris | 5.0 | No | — | No | — | Yes | Yes |
| 23 | Vitally | 5.0 | No | — | No | — | Yes | Yes |
| 24 | RevSetter | 4.7 | No | — | No | — | Yes | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer success software is ranked first on Freedom251?
EverAfter is ranked #1 of 24 with a score of 6.4. Custify is second and Customerscore.io third.
How many of these have a free plan?
1 of the 24 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Akita has the lowest first paid tier we found: $49/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.