No. 16 of 24 ·Customer Success Software

Skalin

Name: Skalin
Price: 699 EUR

Web · API · paid plans from €58.25/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Skalin is ranked #16 of 24 in customer success software on Freedom251. It runs on API, Web. There is no free plan. Paid plans start at €58.25/mo.

Skalin plans and pricing

All plans

Scale €699/yr Billed monthly (1-year commitment) 5 seats included · unlimited read-only licences · additional seats €50/month per user billed annually · account/contact volume described as generous but not specified skalin.io · 3 Oct 2026

Compared on customer success software

Free plan: No

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The record

Product: Skalin is an AI-powered Customer Success Platform that brings customer data into a single 360° view, anticipates churn with health scores, and automates follow-up through playbooks.
Data unification: It automatically unifies CRM, product usage, support tickets, emails, and billing data in a customer record.
AI assistant: The AI assistant answers questions using customer data and prepares meeting context.
Health scoring: The Smart Health Score self-calibrates from customer data and analyzes usage, interaction, contract, and sentiment signals; users can weight criteria and add business metrics.
Playbooks: Playbooks can assign tasks, send emails, post Slack alerts, and create tasks automatically.
Integrations: Listed integrations include HubSpot, Salesforce, Pipedrive, Zoho, Intercom, Gmail, Outlook 365, Slack, Zendesk, Stripe, Chargebee, Segment, Pendo, and Mixpanel.
API and automation: Skalin offers REST APIs, Zapier connectivity, and webhooks; its Scale plan includes full API access.
Security and compliance: Skalin states that it is GDPR-compliant, hosts data in the European Union on ISO 27001-certified infrastructure, and encrypts data in transit and at rest with AES-256.
Support: Each customer gets a dedicated customer success manager for onboarding and ongoing follow-up, plus responsive support.
Deployment: Skalin says most teams are up and running in under a month, with onboarding included and no dedicated administrator required.
Audience: Skalin describes itself as built for B2B SaaS mid-market Customer Success teams, including teams of 1 to 15 people.
Seat limits: The Scale plan includes five CSM seats and unlimited read-only licenses; each additional license costs €50/month per user when billed annually.
Free access: The pricing FAQ says Skalin offers neither a free plan nor a free trial.
Headquarters: Le Perreux-sur-Marne, France
Price from: €58.25/mo

Where it ranks on Freedom251

Best Customer Success Software in 2026#16 of 24
Best Customer Success Analytics Software in 2026#20 of 21

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Sources

skalin.io· checked 3 Oct 2026
skalin.io/integrations· checked 3 Oct 2026
skalin.io/pricing· checked 3 Oct 2026