Best Customer Success Analytics Software in 2026
Updated
In short: Bruin for Customer Success is ranked #1 of 21 as of 7 October 2026, ahead of Muntri and AccountLens. The best-ranked option with a free plan is Muntri. The lowest first paid tier on this page is GainTrace at $6.83/mo.
Customer success analytics can help teams examine account engagement, performance, expansion and renewal risk. Compare engagement analytics and expansion analytics with renewal risk analytics and CS performance reporting to see which questions each option addresses. Data source depth and account limit offer further context about information coverage and scale. Bruin for Customer Success, Muntri and AccountLens are among the entries to explore. Free-plan availability and paid-from pricing also matter when weighing the published capabilities against the accounts you track and the customer success decisions you want analytics to inform.
21 customer success analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
6 of the 21 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Bruin for Customer SuccessWeb · Windows · Mac · Linux · Self-hosted · API | Three bars | — | 4 of 6 | Free | 6.6 | |
| 2 | MuntriWeb · iPhone · API | Two bars | — | 2 of 6 | $299/mo | 6.5 | |
| 3 | AccountLensWeb · Self-hosted | Two bars | — | 1 of 6 | $99/mo | 6.4 | |
| 4 | CSI ProWeb | Two bars | — | 1 of 6 | Free | 6.4 | |
| 5 | Dimension LabsWeb · Self-hosted · API | Two bars | — | 1 of 6 | $999/mo | 6.4 | |
| 6 | GainTraceWeb · API | Two bars | — | 1 of 6 | $6.83/mo | 6.4 | |
| 7 | HookWeb · API | One bar | — | — | 1 of 6 | — | 5.5 |
| 8 | PlanhatWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 9 | CustifyWeb · API | One bar | — | — | 1 of 6 | — | 5.3 |
| 10 | ZapScaleWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 11 | ChurnZeroWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 12 | ChiefWeb | One bar | — | — | 1 of 6 | $150/mo | 5.0 |
| 13 | ClientSuccessWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 14 | CSHUBBWeb | One bar | — | — | 1 of 6 | ₹26,999/mo | 5.0 |
| 15 | CSSignalWeb | One bar | — | — | 1 of 6 | $129/mo | 5.0 |
| 16 | fiitWeb | One bar | — | — | 1 of 6 | $399/mo | 5.0 |
| 17 | Gainsight Customer SuccessWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.0 |
| 18 | SmartKarrotWeb · API | One bar | — | — | 1 of 6 | $1,250/mo | 5.0 |
| 19 | SuccessifierWeb · API | One bar | — | — | 1 of 6 | $79/mo | 5.0 |
| 20 | VitallyWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 21 | SkalinWeb · API | One bar | — | — | 1 of 6 | €58.25/mo | 4.9 |
Compare all 21 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Renewal risk analytics | Expansion analytics |
|---|---|---|---|---|---|---|---|---|
| 1 | Bruin for Customer Success | 6.6 | Free plan | Free | Yes | — | Yes | Yes |
| 2 | Muntri | 6.5 | Free plan | $299/mo | No | — | — | — |
| 3 | AccountLens | 6.4 | Free plan | $99/mo | Yes | — | Yes | Yes |
| 4 | CSI Pro | 6.4 | Free plan | Free | Yes | — | Yes | — |
| 5 | Dimension Labs | 6.4 | Free plan | $999/mo | Yes | — | Yes | Yes |
| 6 | GainTrace | 6.4 | Free plan | $6.83/mo | Yes | — | — | — |
| 7 | Hook | 5.5 | No | — | — | — | Yes | Yes |
| 8 | Planhat | 5.4 | No | — | — | — | — | — |
| 9 | Custify | 5.3 | No | — | — | — | — | — |
| 10 | ZapScale | 5.3 | No | — | — | — | — | — |
| 11 | ChurnZero | 5.1 | No | — | — | — | — | — |
| 12 | Chief | 5.0 | No | $150/mo | No | — | — | — |
| 13 | ClientSuccess | 5.0 | No | — | No | — | — | — |
| 14 | CSHUBB | 5.0 | No | ₹26,999/mo | No | — | Yes | Yes |
| 15 | CSSignal | 5.0 | No | $129/mo | No | — | — | — |
| 16 | fiit | 5.0 | No | $399/mo | No | — | Yes | Yes |
| 17 | Gainsight Customer Success | 5.0 | No | — | No | — | — | — |
| 18 | SmartKarrot | 5.0 | No | $1,250/mo | No | — | — | — |
| 19 | Successifier | 5.0 | No | $79/mo | No | — | — | — |
| 20 | Vitally | 5.0 | No | — | No | — | — | — |
| 21 | Skalin | 4.9 | No | €58.25/mo | No | — | — | — |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer success analytics software is ranked first on Freedom251?
Bruin for Customer Success is ranked #1 of 21 with a score of 6.6. Muntri is second and AccountLens third.
How many of these have a free plan?
6 of the 21 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, GainTrace has the lowest first paid tier we found: $6.83/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.