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Best Customer Success Analytics Software in 2026

Customer success analytics can help teams examine account engagement, performance, expansion and renewal risk. Compare engagement analytics and expansion analytics with renewal risk analytics and CS performance reporting to see which questions each option addresses. Data source depth and account limit offer further context about information coverage and scale. Bruin for Customer Success, Muntri and AccountLens are among the entries to explore. Free-plan availability and paid-from pricing also matter when weighing the published capabilities against the accounts you track and the customer success decisions you want analytics to inform.

  1. 1

    Bruin for Customer Success

    Free plan Open source APIExtensionLinux+4

    Bruin for Customer Success brings multi-source customer analysis and natural-language questions to customer success workflows.

    9.3 Free plan Visit site
  2. 2

    AccountLens

    Free plan Open source Self-hostedWeb

    AccountLens centers its analytics on account health, adoption and engagement for B2B Customer Success work.

    9.0 Free plan Visit site
  3. 3

    Dimension Labs

    Free plan APISelf-hostedWeb

    Dimension Labs brings customer conversations and structured metrics into a shared analysis workflow, with lineage and warehouse exports.

    7.2 Free plan · paid from $999/mo Visit site
  4. 4

    GainTrace

    Free plan APISelf-hostedWeb

    GainTrace combines customer signals into explainable health scores, with workflows for risks and renewal-related events.

    7.1 Free plan · paid from $82/mo (annual) Visit site
  5. 5

    CSI Pro

    Free plan Web

    CSI Pro combines offline renewal scoring with account materials and optional AI-enhanced outputs. The free plan covers core analysis, while Document Vault and enhanced outputs are part of Pro.

    7.0 Free plan · paid from $49 Visit site
  6. 6

    Muntri

    Free plan APIiPhoneWeb

    Choose Muntri if your revenue team wants pipeline, forecasting, support, and AI tools connected on one platform.

    7.0 From $599/mo Visit site
  7. 7

    CSHUBB

    Free trial Web

    Choose CSHUBB if your customer success team wants account health, trajectory predictions, playbooks, and alerts in one web workspace. Look elsewhere if you need a free plan or a platform beyond web.

    6.0 15-day trial Visit site
  8. 8

    Custify

    Free trial APIWeb

    Custify brings customer information, health monitoring and automation into a customer success platform with several named connection options.

    6.0 Pricing on request Visit site
  9. 9

    CSSignal

    Free trial Web

    Choose CSSignal if your team wants configurable account health scoring, risk signals, playbooks, and customer success reporting in a web platform.

    5.9 From $69/mo Visit site
  10. 10

    Chief

    Paid Web

    Choose Chief if your sales or customer success team wants to prepare cross-tool work and approve updates before they take effect.

    5.6 From $1,250/mo Visit site
  11. 11

    Successifier

    Free trial APIWeb

    Successifier brings customer health scoring, onboarding, automations, and reporting together for SaaS teams. It has a 14-day trial but no free plan, with listed monthly plans starting at $79 a month.

    5.6 From $79/mo · 14-day trial Visit site
  12. 12

    ClientSuccess

    Paid Web

    Choose ClientSuccess if your team wants customer health scoring alongside onboarding, lifecycle management, AI summaries and shared portals.

    5.5 Pricing on request Visit site
  13. 13

    Vitally

    Free trial APIWeb

    Vitally combines customer data, collaboration, automation, and health visibility for Customer Success teams.

    5.5 Pricing on request Visit site
  14. 14

    fiit

    Paid Web

    Choose fiit if your customer success or account management work is based in Salesforce and you want account insights, playbooks, and customer rooms there.

    5.3 Visit site
  15. 15

    Planhat

    Paid APIWeb

    Planhat combines customer data, lifecycle workflows, and commercial operations capabilities. Teams should request pricing to compare its plans against their requirements.

    5.2 Pricing on request Visit site
  16. 16

    Skalin

    Paid APIWeb

    Skalin combines customer records, health scoring, and automated follow-up for B2B SaaS Customer Success teams. There is no free access tier, and Scale pricing includes a one-year commitment.

    5.2 From €569/mo (annual) Visit site
  17. 17

    SmartKarrot

    Paid APIWeb

    SmartKarrot brings customer views, playbooks, health monitoring, analytics, and automation into one B2B platform.

    5.1 From $15,000/yr Visit site
  18. 18

    Hook

    Paid APIWeb

    Hook brings account signals, churn and expansion analysis, and suggested next steps into one system. Teams considering it should note that pricing is on request and API access is read-only.

    5.0 Pricing on request Visit site
  19. 19

    Gainsight Customer Success

    Paid AndroidiPhoneWeb

    Choose Gainsight Customer Success if your team needs customer health, onboarding, and renewal tools alongside a customer portal.

    4.9 Pricing on request Visit site
  20. 20

    ChurnZero

    Paid Web
    4.6 Pricing on request Visit site
  21. 21

    ZapScale

    Paid Web

    ZapScale brings account health, customer workflows, analytics, and AI-described features together for B2B SaaS customer success teams.

    4.6 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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