No. 21 of 26 ·Customer Health Score Software

SmartKarrot

Name: SmartKarrot
Price: 15000 USD

Web · API · paid plans from $1,250/mo

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Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

SmartKarrot is ranked #21 of 26 in customer health score software on Freedom251. It runs on API, Web. There is no free plan. Paid plans start at $1,250/mo.

SmartKarrot plans and pricing

All plans

Basic $15,000/yr PER YEAR 5 users · 2 third party integrations smartkarrot.com · 2 Oct 2026

Enterprise Not published Contact Sales Custom users · 3+ SaaS products · 4+ third party integrations smartkarrot.com · 2 Oct 2026

Growth Not published Contact Sales 10 users · 1 SaaS product · 3 third party integrations smartkarrot.com · 2 Oct 2026

Pro Not published Contact Sales 25 users · 3 SaaS products · 4 third party integrations smartkarrot.com · 2 Oct 2026

Compared on customer health score software

Free plan: No

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The record

Product: SmartKarrot describes itself as an intelligent customer success platform delivered as software as a service for B2B organizations.
Purpose: The platform is for customer success and key account management teams seeking to manage onboarding, adoption, retention, and revenue growth.
Customer view: Customer 360 provides a consolidated view of customer information and related operational and financial elements.
Playbooks: Playbooks help teams deliver consistent customer experiences and standardize success activities.
Health and risk: The platform offers customer health scoring and early warning capabilities to help teams identify at-risk accounts.
Analytics: Product analytics uses product data to support adoption, upsell, and cross-sell decisions.
Automation: SmartKarrot says it can automate actions, alerts, playbooks, tasks, campaigns, and NPS activities.
Call intelligence: SmartKonversations transcribes calls and can use customer phrases or call sentiment to prompt follow-up actions.
Integrations: The pricing page says the plans support third-party integrations and lists CRM, email and calendar, financial system, and customer ticketing system integration categories.
Security: The privacy policy says SmartKarrot uses administrative, technical, personnel, and physical safeguards and TLS encryption when transmitting sensitive information.
Privacy: The privacy policy states that Google emails and calendar events are shown in real time and that Google user data is not stored or shared by SmartKarrot.
Support: The pricing comparison lists email-based support for Basic, dedicated customer success managers for Growth and Pro, and premium support for Enterprise.
User limit: The company says it offers unlimited users, while the plan comparison lists 5, 10, and 25 included users for Basic, Growth, and Pro respectively.
Company and headquarters: SmartKarrot identifies Dallas as its hub and lists founder and CEO Arnab Chatterjee on its company page.
Price from: $1,250/mo

Where it ranks on Freedom251

Best Customer Health Score Software in 2026#21 of 26
Best Customer Success Software in 2026#18 of 24
Best Customer Success Analytics Software in 2026#18 of 21

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Sources

smartkarrot.com/privacy-policy/· checked 2 Oct 2026
smartkarrot.com· checked 2 Oct 2026
smartkarrot.com/360-view-of-customer/· checked 2 Oct 2026
smartkarrot.com/pricing/· checked 2 Oct 2026
smartkarrot.com/about-us/· checked 2 Oct 2026