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Best Customer Success Platforms for SaaS in 2026

This list covers customer success platforms for SaaS companies. Use it to compare software options for customer-success work.

  1. 1

    EverAfter

    Free plan Web

    EverAfter brings customer-facing portals, workflow tools, and AI features into one web-based service. The free tier has a customer cap, and paid subscription plans start at $200 a month.

    6.9 Free plan Visit site
  2. 2

    Custify

    Free trial APIWeb

    Custify brings customer information, health monitoring and automation into a customer success platform with several named connection options.

    6.1 Pricing on request Visit site
  3. 3

    Vitally

    Free trial APIWeb

    Vitally combines customer data, collaboration, automation, and health visibility for Customer Success teams.

    5.6 Pricing on request Visit site
  4. 4

    ClientSuccess

    Paid Web

    Choose ClientSuccess if your team wants customer health scoring alongside onboarding, lifecycle management, AI summaries and shared portals.

    5.5 Pricing on request Visit site
  5. 5

    UserIQ

    Free trial Web

    UserIQ brings account health, product usage, reporting, and engagement tools into a web platform. Its trial is customized, and pricing depends on monthly active customers and is available on request.

    5.5 Pricing on request Visit site
  6. 6

    Planhat

    Paid APIWeb

    Planhat combines customer data, lifecycle workflows, and commercial operations capabilities. Teams should request pricing to compare its plans against their requirements.

    5.4 Pricing on request Visit site
  7. 7

    SmartKarrot

    Paid APIWeb

    SmartKarrot brings customer views, playbooks, health monitoring, analytics, and automation into one B2B platform.

    5.3 From $15,000/yr Visit site
  8. 8

    Gainsight Customer Success

    Paid AndroidiPhoneWeb

    Choose Gainsight Customer Success if your team needs customer health, onboarding, and renewal tools alongside a customer portal.

    5.0 Pricing on request Visit site
  9. 9

    Velaris

    Paid Web

    Velaris combines connected customer data, risk signals, workflow automation and Copilot tools in a Customer Success platform.

    5.0 Pricing on request Visit site
  10. 10

    ChurnZero

    Paid Web
    4.7 Pricing on request Visit site
  11. 11

    ZapScale

    Paid Web

    ZapScale brings account health, customer workflows, analytics, and AI-described features together for B2B SaaS customer success teams.

    4.6 Pricing on request Visit site
  12. 12

    Catalyst

    by Catalyst
    Paid
    4.4 Visit site
  13. 13

    CustomerSuccessBox

    by CustomerSuccessBox
    Paid
    4.2 Visit site
  14. 14

    Totango

    by Totango
    Paid
    3.8 Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Check pricing models, free plans, free trials, supported platforms, and licence terms before choosing. A platform may run on the web, through an API, on iOS, or on Android.

Questions

What pricing models appear on this list?

Paid and freemium models appear. Pricing may be on request, or a platform may state a starting price such as SmartKarrot's $15,000 per year.

Which platforms list a free plan?

EverAfter lists a free plan. ClientSuccess, CustomerSuccessBox, Gainsight Customer Success, SmartKarrot, and Velaris list no free plan.

Which platforms list a free trial?

Custify and UserIQ list free trials.

What platforms can these tools run on?

The category includes platforms for web, API, iOS, and Android. ChurnZero lists web; Planhat lists web and API.

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