Best Call Center Speech Analytics Software in 2026
Updated
In short: Convin is ranked #1 of 38 as of 7 October 2026, ahead of Feelingstream and SESTEK Text-to-Speech. The lowest first paid tier on this page is Voiso at $24/mo.
Reviewing call conversations can involve both understanding what customers discuss and supporting consistent agent performance. Compare Convin, Feelingstream, and SESTEK Text-to-Speech on live call analysis, automatic topic detection, sentiment analysis, and agent coaching tools. Compliance monitoring and supported languages add important dimensions when considering analysis coverage. Check free-plan availability and paid-from pricing as well. Other named options include AmplifAI Quality Assurance, CallMiner Eureka, and QEval. Weigh the listed capabilities against your team's call-review workflow and the kinds of conversation analysis it needs.
38 call center speech analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
1 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | ConvinWeb · Android · iPhone | Three bars | — | 3 of 6 | Free | 6.5 | |
| 2 | FeelingstreamWeb · Windows · Mac · Self-hosted · API | Two bars | — | — | 3 of 6 | — | 5.5 |
| 3 | SESTEK Text-to-SpeechWindows · Linux · Self-hosted · API | One bar | — | — | 2 of 6 | — | 5.5 |
| 4 | AmplifAI Quality AssuranceWeb · Self-hosted · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 5 | CallMiner EurekaWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 6 | Level AI Contact Center AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 7 | MaxContact Auto QAWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 8 | QEvalWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 9 | CallCabinetWeb · Self-hosted | One bar | — | — | 1 of 6 | — | 5.3 |
| 10 | Uniphore U-AssistWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 11 | Verint Speech AnalyticsWeb · Self-hosted | One bar | — | — | 1 of 6 | — | 5.3 |
| 12 | Vonage Conversation AnalyzerWeb | One bar | — | — | 1 of 6 | — | 5.3 |
| 13 | DialConnection Speech AnalyticsWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 14 | EvaluAgentWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 15 | intalk.io AI Voice AnalyticsWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 16 | Balto QAWeb · Windows · Mac · API | Two bars | — | — | 3 of 6 | — | 5.1 |
| 17 | JustCall Speech AnalyticsWeb · Android · iPhone | Two bars | — | — | 3 of 6 | $29/mo | 5.1 |
| 18 | OpenText Contact Center AnalyticsWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 19 | Oryx QAWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 20 | HappituWeb | One bar | — | — | 1 of 6 | $250/mo | 5.0 |
| 21 | Scorebuddy Conversation AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 22 | VoisoWeb | One bar | — | — | 1 of 6 | $24/mo | 5.0 |
| 23 | Xdroid Customer Interaction Intelligence PlatformNo platforms listed | No signal | — | — | 0 of 6 | — | 5.0 |
| 24 | 3CLogicWeb · API | One bar | — | — | 1 of 6 | — | 4.9 |
| 25 | CallFinderWeb | One bar | — | — | 1 of 6 | — | 4.9 |
Compare all 25 in a table
| # | App | Score | Free plan | From | Free plan | Paid from | Live call analysis | Sentiment analysis |
|---|---|---|---|---|---|---|---|---|
| 1 | Convin | 6.5 | Free plan | Free | — | — | — | — |
| 2 | Feelingstream | 5.5 | No | — | — | — | — | Yes |
| 3 | SESTEK Text-to-Speech | 5.5 | No | — | — | — | Yes | Yes |
| 4 | AmplifAI Quality Assurance | 5.4 | No | — | — | — | — | — |
| 5 | CallMiner Eureka | 5.4 | No | — | — | — | — | Yes |
| 6 | Level AI Contact Center Analytics | 5.4 | No | — | — | — | — | Yes |
| 7 | MaxContact Auto QA | 5.4 | No | — | — | — | Yes | Yes |
| 8 | QEval | 5.4 | No | — | — | — | — | Yes |
| 9 | CallCabinet | 5.3 | No | — | — | — | — | — |
| 10 | Uniphore U-Assist | 5.3 | No | — | — | — | — | Yes |
| 11 | Verint Speech Analytics | 5.3 | No | — | — | — | — | Yes |
| 12 | Vonage Conversation Analyzer | 5.3 | No | — | — | — | — | Yes |
| 13 | DialConnection Speech Analytics | 5.2 | No | — | — | — | No | Yes |
| 14 | EvaluAgent | 5.2 | No | — | — | — | — | — |
| 15 | intalk.io AI Voice Analytics | 5.2 | No | — | — | — | Yes | Yes |
| 16 | Balto QA | 5.1 | No | — | — | — | — | Yes |
| 17 | JustCall Speech Analytics | 5.1 | No | $29/mo | No | 29 /user/mo | Yes | Yes |
| 18 | OpenText Contact Center Analytics | 5.1 | No | — | — | — | — | Yes |
| 19 | Oryx QA | 5.1 | No | — | — | — | — | Yes |
| 20 | Happitu | 5.0 | No | $250/mo | No | — | — | Yes |
| 21 | Scorebuddy Conversation Analytics | 5.0 | No | — | No | — | — | Yes |
| 22 | Voiso | 5.0 | No | $24/mo | No | 24 /user/mo | — | — |
| 23 | Xdroid Customer Interaction Intelligence Platform | 5.0 | No | — | — | — | — | Yes |
| 24 | 3CLogic | 4.9 | No | — | No | — | — | — |
| 25 | CallFinder | 4.9 | No | — | No | — | — | Yes |
Is your app on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which call center speech analytics software is ranked first on Freedom251?
Convin is ranked #1 of 38 with a score of 6.5. Feelingstream is second and SESTEK Text-to-Speech third.
How many of these have a free plan?
1 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Voiso has the lowest first paid tier we found: $24/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation.