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Best Call Center Speech Analytics Software in 2026

Reviewing call conversations can involve both understanding what customers discuss and supporting consistent agent performance. Compare Convin, Feelingstream, and SESTEK Text-to-Speech on live call analysis, automatic topic detection, sentiment analysis, and agent coaching tools. Compliance monitoring and supported languages add important dimensions when considering analysis coverage. Check free-plan availability and paid-from pricing as well. Other named options include AmplifAI Quality Assurance, CallMiner Eureka, and QEval. Weigh the listed capabilities against your team's call-review workflow and the kinds of conversation analysis it needs.

  1. 1

    Convin

    Free plan AndroidAPIiPhone+1

    Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels.

    7.5 Pricing on request Visit site
  2. 2

    Scorebuddy Conversation Analytics

    Free plan APIWeb

    Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views.

    6.8 Pricing on request · 14-day trial Visit site
  3. 3

    3CLogic

    by 3CLogic
    Free trial APISelf-hostedWeb

    3CLogic combines contact center functions with configurable voice AI and integrations for enterprise systems. Buyers will need to contact sales for pricing; no free plan is listed.

    6.5 Pricing on request Visit site
  4. 4

    CallSea

    Free trial APIWeb

    CallSea provides configurable call transcription and scoring, with reports and integrations for business workflows.

    6.2 From 690 PLN/mo Visit site
  5. 5

    MaxContact Auto QA

    by MaxContact Auto QA
    Free trial APIExtensionWeb+1

    Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.

    6.2 Pricing on request Visit site
  6. 6

    MiaRec

    Free trial APILinuxSelf-hosted+2

    MiaRec combines conversation analysis, quality workflows, and follow-up management for contact-center teams.

    6.2 From $25/user/mo Visit site
  7. 7

    Balto QA

    Paid APIMacWeb+1

    Balto QA combines automated scoring with live agent assistance, supervisor alerts, coaching, and call summaries.

    6.1 Pricing on request Visit site
  8. 8

    DialConnection Speech Analytics

    Paid AndroidAPIExtension+3

    Choose DialConnection Speech Analytics if your organization needs sentiment and topic analysis, compliance monitoring, and agent coaching in a web-based product.

    5.9 Pricing on request Visit site
  9. 9

    Cresta

    Paid APIExtensionWeb

    Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

    5.8 Pricing on request Visit site
  10. 10

    CallCabinet

    Paid Self-hostedWeb

    CallCabinet combines voice capture, compliance controls, and analytics for organizations with broad recording needs.

    5.7 Pricing on request Visit site
  11. 11

    CallMiner Eureka

    Paid APIWeb

    Eureka brings interaction analytics, agent support, and automation capabilities together for organizations with substantial conversation volumes.

    5.7 Pricing on request Visit site
  12. 12

    AmplifAI Quality Assurance

    Paid APISelf-hostedWeb

    AmplifAI connects interaction scoring with coaching, compliance review, and recognition workflows. Prospective customers need to request pricing and a demo to assess the offering further.

    5.6 Pricing on request Visit site
  13. 13

    CallFinder

    Paid Web

    CallFinder combines searchable transcripts, scoring and conversation analysis with support from an assigned Speech Analyst.

    5.6 Pricing on request Visit site
  14. 14

    Daisee

    Paid Web

    Daisee combines automated QA, conversation analytics, risk detection, and contact-centre review tools in a web platform.

    5.5 From $99/mo Visit site
  15. 15

    Feelingstream

    Paid APIMacSelf-hosted+2

    Feelingstream brings conversation analysis, quality scoring, transcription, and live agent guidance into one platform.

    5.5 Pricing on request Visit site
  16. 16

    Mihup Interaction Analytics

    Paid APISelf-hostedWeb

    Mihup Interaction Analytics combines conversation analysis, coaching, QA, and compliance tools with channels and deployment choices.

    5.5 Pricing on request Visit site
  17. 17

    Happitu

    Paid Web

    Choose Happitu if your contact center needs automated QA across several interaction channels, with coaching tools and customer-experience insights.

    5.4 From $250/mo Visit site
  18. 18

    Level AI Contact Center Analytics

    Paid APIWeb

    Level AI brings contact center conversations, QA, and performance measures into reporting tools with scheduled reports, alerts, and role-based access.

    5.4 Pricing on request Visit site
  19. 19

    Oryx QA

    Free trial Web

    Oryx QA brings call scoring, compliance monitoring, sentiment analysis, and agent analytics into a web-based platform. Pricing is on request, with a free trial listed.

    5.3 Pricing on request Visit site
  20. 20

    Observe.AI Conversation Intelligence

    Paid Web

    Observe.AI combines customer-facing agents, human-agent guidance and interaction evaluation for enterprise contact centers.

    5.2 Pricing on request Visit site
  21. 21

    QEval

    Paid APIWeb

    QEval covers a wide range of contact-center interactions and provides scoring, assistance, and analytics tools. Its pricing is deployment-specific, so teams need to discuss their plan with sales.

    5.2 Pricing on request Visit site
  22. 22

    Xdroid Customer Interaction Intelligence Platform

    Paid APISelf-hostedWeb

    Xdroid combines post-call analysis, live call assistance, and cross-channel interaction scoring, with multiple hosting choices.

    5.2 Pricing on request Visit site
  23. 23

    Puzzel AI

    by Puzzel AI
    Paid Web

    Puzzel AI combines automated customer conversations with agent assistance, interaction analysis, quality scoring, and configurable summaries.

    5.1 Pricing on request Visit site
  24. 24

    Verint Speech Analytics

    Paid Self-hostedWeb

    Choose Verint Speech Analytics if your organization needs to analyze voice interactions and bring call review, sentiment and quality information into a shared view.

    5.1 Pricing on request Visit site
  25. 25

    JustCall Speech Analytics

    Paid AndroidiPhoneWeb

    JustCall Speech Analytics brings several call-review functions into one paid service across mobile and web platforms.

    4.9 From $29/user/mo (annual) · 14-day trial Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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