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No. 6 of 38 ·Call Center Speech Analytics Software

Level AI Contact Center Analytics

Web · API

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One barScore 5.4

  • Free tierNo free tier on record
  • Open codeNo open-source code on record
  • Runs widely1 of 6 device platforms
  • DocumentedPlans, terms and facts published

Level AI Contact Center Analytics analyzes calls, chats, and emails alongside QA scores, customer feedback, and performance metrics. It helps teams examine agent and team performance, contact drivers, and operational trends. Tracked measures include QA Score, InstaScore, iCSAT, sentiment, customer effort, resolution status, NPS, CSAT, average handle time, and first contact resolution. Users can build reports with filters, agent or team groupings, comparisons, KPI tracking, and historical trends. Dashboards cover QA performance, coaching, auditor performance, Voice of the Customer, and conversation insights. AI Workers let non-technical users ask natural-language questions about contact center data. Reports can be scheduled, threshold-based alerts can trigger notifications or AI Workers, and dashboards can be exported as PDFs. Role-based permissions separate individual, team, and organization data access. The API connects contact center data with other systems and business intelligence tools. Listed integrations include Five9, Amazon Connect, Talkdesk, Genesys, Salesforce, Zendesk, Snowflake, and Microsoft Teams. Pricing is on request; the product is available on web and via API.

Who it is for

The platform suits contact center leaders, operations and product teams, and compliance stakeholders who need reporting on conversations and performance. Its role-based access can separate views for agents, managers, evaluators, and admins.

What is good

  • Analyzes calls, chats, and emails.
  • Reports support filters, comparisons, and historical trends.
  • AI Workers answer natural-language data questions.
  • Dashboards can be exported as PDFs.
  • Role-based permissions separate data access.

What to know first

  • Pricing is available only on request.
  • Product is listed on web and via API.
  • Standard Platform uptime commitment is 99.9%.

Verdict

Level AI brings contact center conversations, QA, and performance measures into reporting tools with scheduled reports, alerts, and role-based access. Pricing is on request, so interested teams need to ask the maker for details.

Level AI Contact Center Analytics plans and pricing

All plans
Level AI Contact Center Analytics Not published Pricing not listed publicly; schedule a demo thelevel.ai · 3 Oct 2026

Compared on call center speech analytics software

Real-time guidance
Yes
Suggested replies
Yes
Knowledge retrieval
Yes
Conversation summaries
Yes
Next-best actions
Yes
Supported channels
multichannel

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