Best Customer Interaction Analytics Software in 2026
Updated
In short: Twilio Segment is ranked #1 of 29 as of 4 October 2026, ahead of Avoma and Convin. The best-ranked option with a free plan is Avoma. The lowest first paid tier on this page is Twilio Conversation Intelligence at $0.01/mo.
Customer interaction analytics software offers ways to examine conversations and customer journeys. Compare channel coverage, conversation search, and data retention alongside intent detection, journey analysis, and sentiment analysis. Free-plan availability and paid-from pricing add cost context. Jiminny and Twilio Segment lead the entries, with Avoma and Convin also appearing near the top. Consider which channels and kinds of analysis matter to your work, then weigh them against the capabilities shown for each product.
29 customer interaction analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
6 of the 25 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | Twilio SegmentWeb · Android · iPhone | Three bars | — | 3 of 6 | $120/mo | 6.6 | |
| 2 | AvomaWeb · Android · iPhone | Three bars | — | 3 of 6 | $19/mo | 6.5 | |
| 3 | ConvinWeb · Android · iPhone | Three bars | — | 3 of 6 | Free | 6.5 | |
| 4 | MaestroQAWeb · Extension | Two bars | — | 1 of 6 | $185/mo | 6.4 | |
| 5 | QualtricsAPI | Two bars | — | 0 of 6 | $420/mo | 6.4 | |
| 6 | Twilio Conversation IntelligenceWeb | Two bars | — | 1 of 6 | $0.01/mo | 6.3 | |
| 7 | JiminnyWeb · Windows · Mac · Android · iPhone · API · Extension | Two bars | — | — | 5 of 6 | $42/mo | 5.7 |
| 8 | Gong ForecastWeb · Android · iPhone | Two bars | — | — | 3 of 6 | — | 5.5 |
| 9 | CallMiner EurekaWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 10 | ClootrackWeb · Self-hosted · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 11 | Level AI Contact Center AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 5.4 |
| 12 | Verint Speech AnalyticsWeb · Self-hosted | One bar | — | — | 1 of 6 | — | 5.4 |
| 13 | Sprinklr Social ListeningNo platforms listed | One bar | — | — | 0 of 6 | — | 5.3 |
| 14 | EvaluAgentWeb | No signal | — | — | 1 of 6 | — | 5.2 |
| 15 | InMomentWeb · Android · iPhone | One bar | — | — | 3 of 6 | — | 5.2 |
| 16 | ChattermillWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 17 | EnterpretWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 18 | ModjoWeb | No signal | — | — | 1 of 6 | — | 5.1 |
| 19 | ASAPP Interaction IntelligenceNo platforms listed | No signal | — | — | 0 of 6 | — | 5.0 |
| 20 | MedalliaNo platforms listed | No signal | — | — | 0 of 6 | — | 5.0 |
| 21 | Observe.AI Conversation IntelligenceWeb | One bar | — | — | 1 of 6 | — | 5.0 |
| 22 | Scorebuddy Conversation AnalyticsWeb · API | One bar | — | — | 1 of 6 | — | 5.0 |
| 23 | StratifydWeb | One bar | — | — | 1 of 6 | $1666.67/mo | 5.0 |
| 24 | ThematicWeb · API | One bar | — | — | 1 of 6 | $2083.33/mo | 5.0 |
| 25 | Clari CopilotWeb | No signal | — | — | 1 of 6 | — | 4.6 |
Is your app on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which customer interaction analytics software is ranked first on Freedom251?
Twilio Segment is ranked #1 of 29 with a score of 6.6. Avoma is second and Convin third.
How many of these have a free plan?
5 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Twilio Conversation Intelligence has the lowest first paid tier we found: $0.01/mo.
How is this list ranked?
Ranked free-and-open first: a usable free tier and open-source code, then the platforms it runs on and its documentation. Paid placements never change a rank.