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Best Customer Interaction Analytics Software in 2026

Understanding customer conversations can involve searching across channels, identifying intent or sentiment, and tracing customer journeys. Compared on channel coverage, conversation search, data retention, intent detection, journey analysis, and sentiment analysis, the entries show several angles for evaluating interaction data. Free-plan availability and paid-from pricing provide additional context. Twilio Segment, Avoma, and Convin are among the options to examine. Consider which channels matter to your work and whether search, journey analysis, or specific interaction signals are central, then compare the listed capabilities and retention details.

29 apps
Research read 23 Sept 2026
How the order is worked out

1

Convin

Free plan AndroidAPIiPhone+1

Convin combines conversation analysis, live agent guidance, and automated quality scoring across several channels.

7.5 Pricing on request Visit site
2

Jiminny

Free plan AndroidAPIExtension+4

Jiminny combines conversation capture with coaching, deal insights and CRM connections for sales teams.

7.3 Free plan · paid from $42/user/mo · 14-day trial Visit site
3

MaestroQA

Free plan APIExtensionMac+2

Choose Rippit for omnichannel conversation QA that combines AI analysis with scoring, calibration, and coaching workflows.

7.3 Pricing on request Visit site
4

Scorebuddy Conversation Analytics

Free plan APIWeb

Scorebuddy Conversation Analytics combines interaction analysis with topic, sentiment, and contact-driver views.

6.8 Pricing on request · 14-day trial Visit site
5

Qualtrics
by Qualtrics
Free plan API

Qualtrics offers a limited free survey account and a paid research plan with shared responses and additional question types.

6.7 Free plan · paid from $420/mo (annual) · 30-day trial Visit site
6

Avoma
by Avoma
Free trial AndroidAPIExtension+3

Avoma combines meeting capture, transcription, summaries, and action items, with a free view-only option for meeting records.

6.6 Free plan · paid from $19/user/mo (annual) · 14-day trial Visit site
7

Clootrack

Free trial APISelf-hostedWeb

Clootrack combines customer feedback analysis, reporting, and multiple data connection options in one platform.

6.3 Pricing on request Visit site
8

Cresta

Paid APIExtensionWeb

Choose Cresta if a large enterprise operation needs AI agents, agent guidance, conversation analysis, and operational controls in one customer experience platform.

5.8 Pricing on request Visit site
9

Chattermill

Paid APIWeb

Chattermill combines feedback analysis, reporting, alerts, and integrations for enterprise teams. Pricing is on request; the stated data residency options are standard UK/EU or available US residency.

5.7 Pricing on request Visit site
10

Clari Copilot

Paid APIWeb

Choose Clari Copilot if your revenue team needs live sales call guidance and wants buyer signals connected to pipeline and forecasting workflows.

5.7 Pricing on request Visit site
11

Enterpret

Paid APIWeb

Choose Enterpret if your teams need to combine feedback from many sources and connect it to product areas, customer segments, and outcomes.

5.6 Pricing on request Visit site
12

Medallia
by Medallia
Paid AndroidAPIiPhone+1

Choose Medallia if an enterprise needs to bring varied experience signals into analytics and structured follow-up workflows.

5.6 Pricing on request Visit site
13

Invoca

Paid APIWeb

Pick Invoca if phone conversions are central to your marketing and you need source attribution, call-quality analysis, and broad integrations.

5.5 Pricing on request Visit site
14

Modjo

Paid APIExtensionWeb

Modjo brings call transcription, CRM updates, and deal signals into a revenue intelligence platform with listed integrations and APIs.

5.5 Pricing on request Visit site
15

Level AI Contact Center Analytics

Paid APIWeb

Level AI brings contact center conversations, QA, and performance measures into reporting tools with scheduled reports, alerts, and role-based access.

5.4 Pricing on request Visit site
16

CallMiner Analyze

Paid Web

5.3 Pricing on request Visit site
17

ASAPP Interaction Intelligence

Paid

Pick ASAPP Interaction Intelligence if your contact center needs governed customer records, interaction analysis, and proactive follow-up across channels.

5.2 Pricing on request Visit site
18

Observe.AI Conversation Intelligence

Paid Web

Observe.AI combines customer-facing agents, human-agent guidance and interaction evaluation for enterprise contact centers.

5.1 Pricing on request Visit site
19

Salesken

Paid Web

Sales teams looking for call guidance, interaction scoring, and conversation-based deal insights should consider Salesken.

5.1 Pricing on request Visit site
20

SentiSum

Paid APIWeb

SentiSum combines feedback analysis with agents for early warnings and conversation quality. Its annual starting price and separately priced add-ons are important considerations for buyers.

5.1 From $100,000/yr Visit site
21

Thematic

Paid APIWeb

Thematic brings varied feedback into one analysis and workflow system for enterprise CX use.

5.1 From $25,000/yr Visit site
22

Verint Speech Analytics

Paid Self-hostedWeb

Choose Verint Speech Analytics if your organization needs to analyze voice interactions and bring call review, sentiment and quality information into a shared view.

5.0 Pricing on request Visit site
23

Stratifyd

Paid Web

Stratifyd provides a shared analytics layer for varied experience data, with AI-assisted theme discovery and reporting.

4.9 Visit site
24

EvaluAgent

Paid Web

EvaluAgent brings conversation scoring, calibration, compliance review and coaching workflows together in a web product.

4.8 Visit site
25

Gong Engage

Paid AndroidiPhoneWeb

4.8 Pricing on request Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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