Best Customer Interaction Analytics Software in 2026
Updated
30 customer interaction analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
30ranked
0free plans on this page
5 Oct 2026last checked
0 of the 5 here have a free tier you can use, 0 have open-source code on record, and 0 have full bars: free, open, on most of your devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 26 | NICE Interaction AnalyticsWeb | One bar | — | — | 1 of 6 | — | 4.9 |
| 27 | CrestaNo platforms listed | No signal | — | — | 0 of 6 | — | 4.6 |
| 28 | InvocaWeb | No signal | — | — | 1 of 6 | — | 4.6 |
| 29 | SaleskenNo platforms listed | No signal | — | — | 0 of 6 | — | 4.6 |
| 30 | SentiSumWeb | No signal | — | — | 1 of 6 | — | 4.6 |
Compare all 5 in a table
| # | App | Score | Free plan | Free plan | Paid from | Channel coverage | Sentiment analysis |
|---|---|---|---|---|---|---|---|
| 26 | NICE Interaction Analytics | 4.9 | No | No | — | omnichannel | Yes |
| 27 | Cresta | 4.6 | No | No | — | — | — |
| 28 | Invoca | 4.6 | No | No | — | — | — |
| 29 | Salesken | 4.6 | No | No | — | — | — |
| 30 | SentiSum | 4.6 | No | No | — | — | Yes |
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