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InMoment
What InMoment is
InMoment is a paid customer feedback product available on Android, iOS and the web. It brings together feedback from surveys, email, SMS, websites, call centers, calls, chats, email threads and social media. Sentiment analysis helps teams review the tone of feedback, while AI insight summaries provide condensed findings. Closed-loop workflows support follow-up after feedback is received, so teams can connect customer input with subsequent action.
InMoment also provides API access for connecting the product with other systems. Its listed capabilities span collection, analysis, summaries and follow-up workflows, making it relevant to organizations that receive customer comments across multiple channels and want tools to review and respond to them. The product is sold on a paid basis, and pricing is available on request. Prospective customers need to contact InMoment to learn the price. The available platform options include mobile apps for Android and iOS as well as web access, giving teams several ways to use the software. InMoment’s capabilities cover a range of feedback channels and include sentiment analysis, AI summaries, closed-loop workflows and API access.
Who it suits
InMoment suits organizations that gather customer feedback across channels such as surveys, email, SMS, websites and call centers. It may fit teams that want sentiment analysis, AI summaries, follow-up workflows and API access in a paid product.
What it does well
- Collects feedback from surveys, email, SMS, websites and call centers.
- Also includes calls, chats, email threads and social media as feedback sources.
- Includes sentiment analysis and AI insight summaries.
- Closed-loop workflows support follow-up after feedback arrives.
- API access is available.
- Available on Android, iOS and the web.
What to know first
- Pricing is available on request, so buyers need to contact InMoment for a quote.
Getting started
- Visit the InMoment website.
- Contact InMoment to request pricing.
- Choose web, Android or iOS access for the team.
Verdict
Consider InMoment if your organization wants to collect feedback across several channels and use sentiment analysis, AI summaries and closed-loop workflows to support follow-up. Its API access may suit teams connecting the product with other systems. Buyers who need to know the price upfront should request a quote before deciding.
Questions
How much does InMoment cost?
InMoment is paid, with pricing available on request. Contact the company for pricing.
Which platforms does InMoment support?
It is available on Android, iOS and the web.
What feedback sources does it support?
Listed sources include surveys, email, SMS, websites, call centers, calls, chats, email threads and social media.
Does InMoment include sentiment analysis or AI summaries?
Yes. Sentiment analysis and AI insight summaries are listed capabilities.
Can it support follow-up or connect to other systems?
InMoment includes closed-loop workflows for follow-up and offers API access.