Best Voice of Customer Software in 2026
Updated
Understanding customer feedback means looking at both where responses come from and how teams can act on them. Compare feedback sources, sentiment analysis, and AI insight summaries, along with closed-loop workflows for follow-up. API access and response limits can help clarify practical fit, while free-plan availability and paid starting prices bring cost into view. Qualtrics, Alchemer, and QuestionPro are among the entries shown, alongside Qwary and Alida. Consider the kinds of feedback you need to interpret and whether your team needs structured ways to turn responses into follow-up.
29ranked
4free plans on this page
$0.50/molowest paid tier
12 Oct 2026last checked
4 of 9 with known pricing have a free tier;0 apps show full bars: free, open, on most devices and documented.
| # | App | Signal | Free tier | Open code | Devices | From | Score |
|---|---|---|---|---|---|---|---|
| 1 | AlchemerWeb · Android · iPhone · API | Three bars | 3 of 6 | Free | 6.6 | ||
| 2 | QualtricsAPI | Two bars | 0 of 6 | $420/mo | 6.3 | ||
| 3 | TheySaidWeb | Two bars | 1 of 6 | Free | 6.3 | ||
| 4 | QuestionProAPI | Two bars | 0 of 6 | $83/mo | 6.2 | ||
| 5 | AlidaWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.5 | |||
| 6 | MedalliaWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.5 | |||
| 7 | QwaryWeb · Android · iPhone · API | Two bars | 3 of 6 | $199/mo | 5.5 | ||
| 8 | Verint Voice of the CustomerWeb · Android · iPhone | Two bars | 3 of 6 | 5.5 | |||
| 9 | ChattermillWeb · API | One bar | 1 of 6 | 5.4 | |||
| 10 | EnterpretWeb · API | One bar | 1 of 6 | 5.3 | |||
| 11 | Forsta VisualizationsWeb · API | One bar | 1 of 6 | 5.3 | |||
| 12 | InMomentWeb · Android · iPhone | One bar | 3 of 6 | 5.3 | |||
| 13 | SavoWeb | One bar | 1 of 6 | $0.50/mo | 5.3 | ||
| 14 | FeedbacklyWeb · Android · iPhone · API | Two bars | No | 3 of 6 | €16.58/mo | 5.2 | |
| 15 | NiCE Feedback ManagementWeb | No signal | 1 of 6 | 5.2 | |||
| 16 | AskNicelyWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.1 | |||
| 17 | BuildBetterWeb · Mac · iPhone · API | Two bars | No | 3 of 6 | $7.99/mo | 5.1 | |
| 18 | Hello CustomerWeb · Android · iPhone · API | Two bars | 3 of 6 | 5.1 | |||
| 19 | PisanoWeb · Android · iPhone · Self-hosted · API | Two bars | 3 of 6 | 5.1 | |||
| 20 | CustomerGaugeWeb · API | One bar | 1 of 6 | 5.0 | |||
| 21 | HarkWeb | One bar | No | 1 of 6 | $95.83/mo | 5.0 | |
| 22 | KapicheWeb · API | One bar | No | 1 of 6 | $2/mo | 5.0 | |
| 23 | KeatextWeb | One bar | No | 1 of 6 | $550/mo | 5.0 | |
| 24 | NetigateWeb · API | One bar | 1 of 6 | 5.0 | |||
| 25 | Mebius Voice of CustomerWeb | One bar | 1 of 6 | 4.9 |
Compare all 25 in a table
| # | App | Score | Free plan | Paid from | Feedback sources | Sentiment analysis |
|---|---|---|---|---|---|---|
| 1 | Alchemer | 6.6 | Yes | |||
| 2 | Qualtrics | 6.3 | Yes | 420 /mo | ||
| 3 | TheySaid | 6.3 | Yes | 49 /mo | Surveys, interviews, polls, forms, user tests, voice responses, shareable links, email, website embeds, pop-ups, QR codes | Yes |
| 4 | QuestionPro | 6.2 | Yes | |||
| 5 | Alida | 5.5 | Surveys, digital intercepts, discussion forums, video interviews and focus groups, usability testing; email, in-app and web intercept channels | Yes | ||
| 6 | Medallia | 5.5 | Yes | |||
| 7 | Qwary | 5.5 | Yes | 199 /mo | In-product, website, email, link, mobile, video, audio | Yes |
| 8 | Verint Voice of the Customer | 5.5 | Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints | Yes | ||
| 9 | Chattermill | 5.4 | Yes | |||
| 10 | Enterpret | 5.3 | Yes | |||
| 11 | Forsta Visualizations | 5.3 | ||||
| 12 | InMoment | 5.3 | Surveys; email; SMS; website; call center; calls; chats; email threads; social media; ratings and reviews | Yes | ||
| 13 | Savo | 5.3 | No | |||
| 14 | Feedbackly | 5.2 | No | Email, SMS, QR code, web pop-ups, embedded surveys, Feedbackly Terminal; also in-app, Slack, social media, iPads and tablets | Yes | |
| 15 | NiCE Feedback Management | 5.2 | Voice, email, SMS, chat, social, IVR, WhatsApp, Instagram DM, Facebook Messenger, web links, auto-callback | Yes | ||
| 16 | AskNicely | 5.1 | No | |||
| 17 | BuildBetter | 5.1 | No | Call recordings, support tickets, Slack, CRM, surveys, emails, CSVs, documents, public feedback boards, and connected integrations | Yes | |
| 18 | Hello Customer | 5.1 | No | Surveys, public reviews, support tickets, live chats, emails, call transcripts, in-app feedback | Yes | |
| 19 | Pisano | 5.1 | No | Email, SMS, link surveys, WhatsApp, two-way SMS, mobile apps, web widgets, digital and physical QR codes, push notifications, kiosks, CATI, Google Play, Apple App Store, Glassdoor, Trustpilot, Google Maps Reviews, Şikayetvar | Yes | |
| 20 | CustomerGauge | 5.0 | No | Surveys, in-app prompts, AI-led interviews, email, Slack, WhatsApp, mobile app | Yes | |
| 21 | Hark | 5.0 | No | Support workflows and surveys; video, audio, screen recordings, images, and text submissions | Yes | |
| 22 | Kapiche | 5.0 | No | 1,060 /mo | Surveys, support conversations, reviews, social media, calls, chat, email, CRM data | Yes |
| 23 | Keatext | 5.0 | No | 550 /mo | Surveys, public reviews, support tickets, CSV uploads, and connected feedback platforms | Yes |
| 24 | Netigate | 5.0 | No | Surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, Outlook | Yes | |
| 25 | Mebius Voice of Customer | 4.9 | No | Online reviews, in-store QR feedback, and staff feedback | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
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