Freedom251 › Experience Management Software
Netigate
by Netigate
What Netigate is
Netigate is a feedback-based experience management platform for organizations gathering customer and employee input. It can bring together surveys, online reviews, social media comments, customer conversations, email, WhatsApp, Slack, Teams, and Outlook. Netigate Insights offers topic modeling, sentiment analysis, summaries, and Ask AI for questions about feedback data. The Surveys package covers survey creation, visual customization, distribution, survey logic, and custom domains. Netigate Feedback provides a REST API for retrieving survey data, managing respondents, automating workflows, and building integrations. Netigate Insights can connect with services including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers. The product is available on the web and through an API. Netigate was founded in 2005 and is headquartered in Stockholm, Sweden. Pricing is on request, and there is no free plan. A free trial of Netigate Insights allows up to 10,000 feedback items from the previous 180 days; the trial page does not state its duration. SMS and two-way SMS survey distribution are paid add-ons.
Who it suits
Netigate suits organizations looking to analyze customer and employee feedback from several listed channels. Its API may suit teams retrieving survey data or automating feedback workflows.
What it does well
- Combines feedback from surveys and communication channels.
- Insights includes topic modeling and sentiment analysis.
- REST API supports survey data and workflow automation.
- SSO supports multiple identity providers and standards.
What to know first
- No free plan; pricing is on request.
- Insights trial is limited to 10,000 feedback items.
- SMS survey distribution is an add-on with pricing on request.
Limits
The free trial allows up to 10,000 pieces of feedback from the past 180 days. Paid plan prices are provided on request, and SMS distribution is an add-on priced through sales or a customer success manager.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Results | Surveys features · custom graphs · metric analysis · touchpoints · groups · dashboard management | On request |
| Insights | Light Insights features · topic modeling and customization · sentiment analysis · Ask AI · dedicated CSM and analytics expert | On request |
| Surveys | Unlimited licenses · survey creation and distribution · survey logic · custom domains | On request |
| Light Insights | Results features · open text translations · summaries and insights | On request |
As netigate.net lists them, read 7 Oct 2026. The maker's own page has the final word.
Getting started
- Open the Netigate website
- Request pricing or arrange access to the free trial
- Use the web interface or API
- Connect listed feedback sources and integrations
- Configure surveys, domains, distribution, and survey logic
- Set up SSO with a supported identity provider
Verdict
Netigate brings survey management, feedback analysis, and API access together, with plans for both surveys and insights. Buyers should confirm pricing and trial terms, especially if they need SMS distribution.
Questions
Does Netigate have a free plan?
No. A free trial is available, allowing up to 10,000 feedback items from the previous 180 days.
What platforms does Netigate support?
Netigate is available through web and API access.
Which analysis features are included?
Netigate Insights offers topic modeling, sentiment analysis, summaries and insights, and Ask AI for questions about feedback data.
Can Netigate integrate with other services?
Insights can integrate with Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers.
Is API access available?
Yes. Netigate Feedback provides a REST API for survey data, respondent management, workflow automation, and integrations.
Who makes Netigate?
Netigate makes the product and is headquartered in Stockholm, Sweden; the company was founded in 2005.
Facts from Netigate's own pages
- Add-ons
- SMS and two-way SMS survey distribution are add-ons, and the company directs customers to sales or their customer success manager for pricing. · support.netigate.net, 7 Oct 2026
- AI analytics
- Netigate Insights offers topic modeling, sentiment analysis, summaries and insights, and Ask AI for questions about feedback data. · support.netigate.net, 7 Oct 2026
- API
- Netigate Feedback provides a REST API for retrieving survey data, managing respondents, automating workflows, and building integrations. · support.netigate.net, 7 Oct 2026
- API access
- Yes · support.netigate.net, 23 Sept 2026
- Audience
- Netigate says it serves organizations seeking a deeper understanding of employees and customers, using AI, machine learning, and in-house insight consultants. · career.netigate.net, 7 Oct 2026
- Founded
- 2005 · netigate.net, 28 Sept 2026
- Free plan
- No · support.netigate.net, 23 Sept 2026
- Headquarters
- Stockholm, Sweden · netigate.net, 28 Sept 2026
- Integrations
- Netigate Insights can integrate with survey and review platforms including Surveyhero, Roidu, Yotpo, Questback, Webpropol, Typeform, HelloPeter, and ReviewTrackers. · support.netigate.net, 7 Oct 2026
- Security
- Netigate's technical and organisational measures document says its ISMS procedures are based on ISO 27001 and describes measures intended to meet GDPR Article 32 requirements. · netigate.net, 7 Oct 2026
- SSO
- Netigate SSO supports Microsoft Entra ID, Microsoft AD FS, Okta, Google, Auth0, OneLogin, PingOne, JumpCloud, Rippling, and generic SAML 2.0 or OpenID Connect providers. · support.netigate.net, 7 Oct 2026
- Support
- The help center lists separate email support contacts for Netigate Feedback and Netigate Insights. · support.netigate.net, 7 Oct 2026
- Survey capabilities
- The Surveys package includes survey creation, visual customization, distribution, survey logic, and custom domains. · support.netigate.net, 7 Oct 2026
- Trial limits
- The Netigate Insights free trial allows up to 10,000 pieces of feedback from the past 180 days; the page does not state a trial duration. · support.netigate.net, 7 Oct 2026
- What it does
- Netigate describes its product as a feedback-based experience management platform focused on customer and employee voices. · career.netigate.net, 7 Oct 2026
Where Netigate stands on Freedom251
- Experience Management Software#10 of 26
- Marketing Research Software#23 of 58
- Enterprise Feedback Management Software#8 of 20
- Voice of Customer Software#13 of 29
- Survey Software#82 of 131