Freedom251 › Feedback Analytics Software
Keatext
What Keatext is
Keatext is a cloud-based text analytics platform for interpreting feedback and identifying ways to improve the experience organizations provide. It analyzes customer reviews, NPS surveys, and contact center tickets together, and accepts data in more than 50 languages for translation into English. AI recommendations point to topics that may have the greatest effect on customer satisfaction measures such as NPS or CSAT. The platform can generate shareable customer journey reports with action items and natural-language recommendations. Native integrations include SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo; Tray.io connects it to more than 400 other feedback platforms. The Basic plan is $550 a month and includes up to 10,000 records annually, one dashboard, data exploration, and CSV integration. A tailored two-week proof of concept is available without charge or a credit card. Optional data acquisition starts at $250 USD monthly and connectors at $150 USD monthly. Keatext says it is GDPR compliant and SOC 2 certified, and is pursuing ISO 42001 certification.
Who it suits
Keatext describes Basic as suitable for small teams or researchers with limited review or survey volume. Enterprise is aimed at organizations seeking enterprise-grade insights and analytics.
What it does well
- Analyzes reviews, NPS surveys, and contact center tickets together.
- Accepts data in more than 50 languages.
- Offers a two-week proof of concept without a credit card.
- Integrates natively with several survey and support platforms.
- Generates shareable customer journey reports with action items.
What to know first
- No free plan.
- Basic covers up to 10,000 records annually.
- Data acquisition and connectors are optional paid add-ons.
Limits
The Basic plan covers up to 10,000 records annually and one dashboard. Pro covers up to 20,000 records annually, while Enterprise covers 30,000 records and up annually; the two-week proof of concept is temporary access.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | /monthly · 30,000 records and up annually · Unlimited dashboards · Dashboard editing and sharing · Data exploration · Knowledge management · Expert access · Report generation · Multi-language support · CSV integration · Cloud application integrations and web scraping are add-ons | $1,650 a month |
| Basic | /monthly · Up to 10,000 records annually · One dashboard · Data exploration · CSV integration | $550 a month |
| Pro | /monthly · Up to 20,000 records annually · One dashboard · Dashboard editing and sharing · Data exploration · Knowledge management · Multi-language support · CSV integration · Data enrichment, focus recommendations, and cloud application integrations are add-ons | $999 a month |
As keatext.ai lists them, read 5 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Keatext website
- Start the tailored two-week proof of concept without a credit card
- Upload feedback data or use CSV integration
- Connect a supported feedback platform or use Tray.io
- Choose a Basic, Pro, or Enterprise monthly plan
Verdict
Keatext brings feedback analysis, recommendations, and journey reporting into one web platform. Its two-week proof of concept offers a way to assess fit before selecting a paid plan.
Questions
How much does Keatext cost?
Basic costs $550 a month, Pro costs $999 a month, and Enterprise costs $1,650 a month. Optional data acquisition starts at $250 USD monthly, and data connectors start at $150 USD monthly.
Does Keatext offer a free trial?
Yes. A tailored proof of concept provides two weeks of access without charge and does not require a credit card.
Which platforms does Keatext support?
Keatext is available on the web. Listed native integrations include SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, with more than 400 additional feedback platforms available through Tray.io.
What data can Keatext analyze?
It analyzes customer reviews, NPS surveys, contact-center tickets, survey responses, support tickets, CSV uploads, and feedback from connected platforms. Uploaded data can come in more than 50 languages for translation into English.
Is Keatext open source?
Keatext is described as a paid cloud-based platform.
Facts from Keatext's own pages
- Add-ons
- Optional data acquisition starts at $250 USD monthly and data connectors start at $150 USD monthly. · keatext.ai, 5 Oct 2026
- Feedback analysis
- The platform analyzes customer reviews, NPS surveys, and contact center tickets together. · keatext.ai, 5 Oct 2026
- Founded
- 2010 · keatext.ai, 28 Sept 2026
- Headquarters
- Montreal, Quebec, Canada · keatext.ai, 28 Sept 2026
- Integrations
- The site lists native integrations for SurveyMonkey, Zendesk, QuestionPro, Alchemer, ServiceNow, Qualtrics, Intercom, Salesforce, and Yotpo, plus 400+ other feedback platforms through Tray.io. · keatext.ai, 5 Oct 2026
- Intended users
- The Basic plan is described as intended for small teams or researchers with limited review or survey volume, while Enterprise targets organizations seeking enterprise-grade insights and analytics. · keatext.ai, 5 Oct 2026
- Languages
- Users can upload data in more than 50 languages for translation into English. · keatext.ai, 5 Oct 2026
- Product
- Keatext is a cloud-based text analytics platform for interpreting feedback and helping organizations improve the experience of the people they serve. · keatext.ai, 5 Oct 2026
- Recommendations
- Its AI-powered recommendations identify topics that can have the greatest impact on customer satisfaction measures such as NPS or CSAT. · keatext.ai, 5 Oct 2026
- Reporting
- Keatext can generate shareable reports on the customer journey with action items and recommendations expressed in natural language by GPT. · keatext.ai, 5 Oct 2026
- Security
- Keatext says it is GDPR compliant and SOC 2 certified, and is pursuing ISO 42001 certification. · keatext.ai, 5 Oct 2026
- Security controls
- The security page says data is hosted on AWS in Northern Virginia, communications use TLS/SSL encryption, and deleted data is fully erased within 30 days. · keatext.ai, 5 Oct 2026
- Support access
- Keatext says assigned support personnel may access an account for troubleshooting only with the customer's permission. · keatext.ai, 5 Oct 2026
- Trial
- The pricing page offers free access through a tailored proof of concept lasting two weeks, without requiring a credit card. · keatext.ai, 5 Oct 2026
Where Keatext stands on Freedom251
- Feedback Analytics Software#4 of 19
- Experience Management Software#9 of 26
- Customer Experience Analytics Software#10 of 28
- Voice of Customer Software#12 of 29
- Text Analytics Software#18 of 37