Freedom251 › Feedback Analytics Software
feedback.tools
What feedback.tools is
feedback.tools is a customer feedback analytics platform for SaaS products and apps. It collects responses through web popups, inline surveys, email, mobile apps, direct links, QR codes, and forwarded email. Survey formats include NPS, customer satisfaction, customer effort, and free-text forms. AI sorts open-ended answers into bugs, feature requests, and emotions while retaining the matching quote. It organizes findings into themes, separates mixed topics, and combines near-duplicates. An insights dashboard, response inbox, and weekly AI digest help teams review results.
The platform runs on web and provides an API and JavaScript SDK for embedding surveys or sending responses and events. Its MCP connection supports queries from Claude, Cursor, VS Code, and ChatGPT. Integrations include webhooks, Slack, Discord, and GitHub. Users can add survey translations and select from 50 analysis languages. The Standard plan is $35 a year (billed per month, paid annually); it includes unlimited responses, no per-seat fees, and no response caps. There is no free plan, but the seven-day trial requires no credit card.
Who it suits
It suits SaaS founders, product teams, and customer success teams that need to collect and analyze user feedback across several channels. Its API, SDK, and AI assistant connection may also suit teams that want to work with survey data programmatically.
What it does well
- AI sorts replies into bugs, requests, and emotions.
- Themes split mixed topics and merge near-duplicates.
- Collects feedback through multiple channels.
- Analysis supports 50 selected languages.
- Seven-day trial requires no credit card.
What to know first
- No free plan is available.
- Standard requires annual payment.
- Web and API are the listed platforms.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Standard | per month, paid annually · Unlimited responses · no per-seat fees · no response caps | $35 |
As feedback.tools lists them, read 11 Oct 2026. The maker's own page has the final word.
Verdict
feedback.tools combines multi-channel collection with AI-assisted sorting and theme organization. Its trial offers a way to assess the paid service before choosing the annual Standard plan.
Facts from feedback.tools's own pages
- AI analysis
- AI sorts open-ended answers into bugs, feature requests, and emotions, with the exact quote for each finding. · feedback.tools, 11 Oct 2026
- AI tools
- The MCP connection supports Claude, Cursor, VS Code, and ChatGPT querying survey data from an AI assistant. · feedback.tools, 11 Oct 2026
- Audience
- The product describes itself as designed for SaaS and apps, including founders, product teams, and customer success teams. · feedback.tools, 11 Oct 2026
- Collection channels
- Feedback can be collected through web popups, inline surveys, email, mobile apps, direct links, QR codes, and forwarded email. · feedback.tools, 11 Oct 2026
- Data portability
- The site says users can access feedback by API and import or export data, and describes the data as portable. · feedback.tools, 11 Oct 2026
- Developer access
- The documentation describes a JavaScript SDK and public API for embedding surveys and submitting responses or events. · feedback.tools, 11 Oct 2026
- Integrations
- Listed integrations include webhooks, Slack, Discord, and GitHub. · feedback.tools, 11 Oct 2026
- Languages
- Users can add translations for surveys, and analysis can be performed in a selected language from 50 options. · feedback.tools, 11 Oct 2026
- Product
- feedback.tools is a customer feedback analytics platform for collecting and analyzing user feedback. · feedback.tools, 11 Oct 2026
- Reporting
- The product includes an insights dashboard, a response inbox, and a weekly AI digest. · feedback.tools, 11 Oct 2026
- Support
- The pricing page says the team answers messages personally, with an average response time of about two hours, Monday to Friday, 9:00 AM–6:00 PM. · feedback.tools, 11 Oct 2026
- Surveys
- Survey types include NPS, customer satisfaction, customer effort, and free-text feedback forms. · feedback.tools, 11 Oct 2026
- Themes
- The platform groups findings into named themes, splits mixed topics, and merges near-duplicates. · feedback.tools, 11 Oct 2026
- Trial
- The pricing page offers a seven-day free trial and says no credit card is required. · feedback.tools, 11 Oct 2026
Where feedback.tools stands on Freedom251
- Feedback Analytics Software#3 of 19
- Survey API Software#27 of 31