No. 35 of 59 ·Customer Feedback Software

UserVoice

Web · API · Extension

Freedom report

One barScore 5.0

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

UserVoice is ranked #35 of 59 in customer feedback software on Freedom251. It runs on API, Browser extension, Web. There is no free plan. A free trial is offered.

UserVoice plans and pricing

All plans

UserVoice Not published Price based on feedback volume · tools leveraged · integrations connected · no per-seat pricing uservoice.com · 5 Oct 2026

Compared on customer feedback software

Free plan: No
NPS surveys: Yes
Feature requests: Yes
Feedback portal: Yes
In-app feedback: Yes
Product roadmap: Yes
Sentiment analysis: Yes

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The record

Purpose: UserVoice captures customer feedback from multiple channels, analyzes it with customer and account context, and helps teams prioritize work and keep customers informed.
Feedback capture: The platform offers branded feedback portals, embedded feedback in authenticated product experiences, Chrome extension capture, Slack capture, CSV imports, and connected feedback sources.
AI analysis: Its AI features include a feedback agent, themes and trends, idea insights, impact reports, urgency, and sentiment.
Prioritization: UserVoice ranks ideas using customer impact, revenue, demand, and other factors, and supports analysis by customer type, plan, or account.
Customer communication: The platform supports internal roadmaps, public idea statuses, and one-to-one or one-to-many customer communications.
Integrations: Listed integrations include Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams, Slack, Fullstory, Skyvia, and Dragonboat.
API: The Admin API provides structured feedback data access for client applications, custom integrations, and data workflows.
Security: UserVoice states that it maintains SOC 2 Type II certification and PCI-DSS certification, conducts annual third-party penetration tests, and scans its application weekly for known vulnerabilities.
Data protection: UserVoice states that data is encrypted at rest with at least AES-256 and in transit with at least TLS 1.3, and that systems are monitored 24/7.
Support and onboarding: The company says onboarding is guided by a dedicated customer success manager and that ongoing Technical Success support covers troubleshooting, bug escalation, data imports, integrations, and training.
Notable limitation: UserVoice says it has no free plan available.
Who it serves: UserVoice describes its platform as serving product, customer success, and revenue teams.
Headquarters: Raleigh, North Carolina, United States

Where it ranks on Freedom251

Best Customer Feedback Software in 2026#35 of 59
Best Product Management Software in 2026#23 of 35
Best Idea Management Software in 2026#26 of 32
Best Voice of Customer Software in 2026#21 of 29

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Sources

uservoice.com· checked 5 Oct 2026
uservoice.com/product-overview· checked 5 Oct 2026
uservoice.com/integrations· checked 5 Oct 2026
uservoice.com/security-compliance· checked 5 Oct 2026
uservoice.com/pricing· checked 5 Oct 2026
help.uservoice.com/hc/en-us/articles/17167804418067-Cancel· checked 5 Oct 2026