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UserVoice

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What UserVoice is

UserVoice is a paid feedback platform for product, customer success, and revenue teams. It collects input through branded portals, embedded feedback in authenticated products, a Chrome extension, Slack, CSV imports, and connected sources. The platform adds customer and account context, then uses AI features such as a feedback agent, theme and trend analysis, idea insights, impact reports, urgency, and sentiment. Teams can rank ideas by customer impact, revenue, demand, and other factors, and analyze them by customer type, plan, or account. UserVoice supports internal roadmaps, public idea statuses, and one-to-one or one-to-many customer communications. Listed integrations include Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams, Slack, Fullstory, Skyvia, and Dragonboat. Its Admin API exposes structured feedback data for applications and workflows. UserVoice states that it has SOC 2 Type II and PCI-DSS certifications, encrypts data at rest and in transit, and monitors systems continuously. Pricing is on request, with a 30-day trial and no free plan.

Who it suits

UserVoice fits product, customer success, and revenue teams that need multi-channel feedback, prioritization, roadmaps, and customer updates. It also suits organizations needing documented security controls and guided onboarding.

What it does well

Feedback portals and embedded in-app collection
AI themes, urgency, sentiment, and impact reports
Prioritization by impact, revenue, and demand
Roadmaps and public idea statuses
Admin API for structured feedback data

What to know first

No free plan
Pricing is available only on request
Pricing varies by feedback volume and integrations
30-day trial rather than an ongoing free tier

Plans

Plan	Billed and limits	Price
UserVoice	Price based on feedback volume · tools leveraged · integrations connected · no per-seat pricing	On request

As uservoice.com lists them, read 5 Oct 2026. The maker's own page has the final word.

Verdict

UserVoice brings collection, analysis, prioritization, and communication into one feedback system. Its paid, quote-based model may require planning before adoption.

Facts from UserVoice's own pages

AI analysis: Its AI features include a feedback agent, themes and trends, idea insights, impact reports, urgency, and sentiment. · uservoice.com, 5 Oct 2026
API: The Admin API provides structured feedback data access for client applications, custom integrations, and data workflows. · uservoice.com, 5 Oct 2026
Customer communication: The platform supports internal roadmaps, public idea statuses, and one-to-one or one-to-many customer communications. · uservoice.com, 5 Oct 2026
Data protection: UserVoice states that data is encrypted at rest with at least AES-256 and in transit with at least TLS 1.3, and that systems are monitored 24/7. · uservoice.com, 5 Oct 2026
Feedback capture: The platform offers branded feedback portals, embedded feedback in authenticated product experiences, Chrome extension capture, Slack capture, CSV imports, and connected feedback sources. · uservoice.com, 5 Oct 2026
Headquarters: Raleigh, North Carolina, United States · uservoice.com, 28 Sept 2026
Integrations: Listed integrations include Salesforce, Gainsight, Jira, Zendesk, Azure DevOps, Microsoft Teams, Slack, Fullstory, Skyvia, and Dragonboat. · uservoice.com, 5 Oct 2026
Notable limitation: UserVoice says it has no free plan available. · help.uservoice.com, 5 Oct 2026
Prioritization: UserVoice ranks ideas using customer impact, revenue, demand, and other factors, and supports analysis by customer type, plan, or account. · uservoice.com, 5 Oct 2026
Purpose: UserVoice captures customer feedback from multiple channels, analyzes it with customer and account context, and helps teams prioritize work and keep customers informed. · uservoice.com, 5 Oct 2026
Security: UserVoice states that it maintains SOC 2 Type II certification and PCI-DSS certification, conducts annual third-party penetration tests, and scans its application weekly for known vulnerabilities. · uservoice.com, 5 Oct 2026
Support and onboarding: The company says onboarding is guided by a dedicated customer success manager and that ongoing Technical Success support covers troubleshooting, bug escalation, data imports, integrations, and training. · uservoice.com, 5 Oct 2026
Who it serves: UserVoice describes its platform as serving product, customer success, and revenue teams. · uservoice.com, 5 Oct 2026