No. 28 of 29 ·Voice of Customer Software

Unwrap

Name: Unwrap
Price: 24000 USD

Web · API · paid plans from $2,000/mo

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Freedom report

No signalScore 4.7

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedThinly documented

Unwrap is ranked #28 of 29 in voice of customer software on Freedom251. It runs on API, Web. There is no free plan. A free trial is offered. Paid plans start at $2,000/mo.

Unwrap plans and pricing

All plans

Flexible plans $24,000/yr Starting at $24,000 per year Pricing depends on monthly feedback volume and integrations · No seat charges unwrap.ai · 8 Oct 2026

Compared on voice of customer software

Free plan: No
Sentiment analysis: Yes

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The record

What it does: Unwrap is a customer intelligence platform that analyzes customer feedback and proactively surfaces insights.
Auto Tagger: Auto Tagger organizes customer anecdotes using an automatically applied taxonomy.
Assistant: The Assistant answers natural-language questions with customer anecdotes and dynamic charts.
Dashboards: Users can create and share dashboards customized for different teams.
Alerts: Unwrap can send Slack and email notifications when it detects an anomaly, and provide weekly digests of trends.
Integrations: Unwrap connects to public and private feedback sources, including support, survey, call, review, social, CRM, product, and data warehouse tools.
Integration setup: The company says setup requires no engineering and can be completed within two weeks.
Feedback volume: Unwrap says there is no limit to the feedback volume it can process.
Security: The site lists SOC 2 Type II and GDPR compliance, SSO, activity monitoring, and automatic PII redaction.
Additional plan features: The pricing page lists Okta, HIPAA compliance, API access, tailored onboarding, multilingual support, and PII removal among its key features.
Who it is for: Unwrap describes use cases for executives, customer experience teams, and product teams.
Support: The company says it provides personalized expert guidance tailored to a customer’s business throughout the process.
Company history: The About page describes the idea emerging in September 2021 from two Amazon Alexa product managers, Ryan Millner and Ashwin Singhania.
Price from: $2,000/mo

Where it ranks on Freedom251

Best Voice of Customer Software in 2026#28 of 29
Best Customer Experience Analytics Software in 2026#27 of 27

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Sources

unwrap.ai· checked 8 Oct 2026
unwrap.ai/customer-intelligence· checked 8 Oct 2026
unwrap.ai/customer-feedback-integrations· checked 8 Oct 2026
unwrap.ai/pricing· checked 8 Oct 2026
unwrap.ai/about-us· checked 8 Oct 2026