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Quantum Metric
What Quantum Metric is
Quantum Metric is a digital analytics platform for capturing customer experience data and helping teams find friction, understand its business impact, and improve digital experiences. Teams can track events, build conversion funnels, and review session recordings through web, iOS, and Android platforms, with API access also listed. Session replay lets teams inspect customer sessions to investigate errors and see where people struggle. Autocapture surfaces more than 60 behavioral and friction indicators and more than 300 audience and experience dimensions out of the box. The platform includes digital, product, experience, journey, and web analytics, plus heatmaps, monitoring, alerts, and opportunity analysis. Felix investigates behavioral, technical, and business signals and can monitor experiences to surface issues, opportunities, and business impact. Integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics. Data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle. Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification, and describes controls for capturing, blocking, or encrypting data on users’ devices. Passwords and credit card details are blocked by default; pseudonymization and encryption options are available for certain personal data. Quantum Metric, founded in 2015 and headquartered in Monument, Colorado, offers enterprise plans with pricing on request.
Who it suits
Quantum Metric suits enterprises deploying analytics across multiple digital properties, teams, and use cases. It is aimed at teams that need to examine customer sessions, investigate experience problems, and connect friction with business impact.
What it does well
- Tracks events, conversion funnels, and recorded sessions.
- Autocapture surfaces over 60 friction indicators and 300+ dimensions.
- Includes heatmaps, monitoring, alerts, and opportunity analysis.
- Streams data to Snowflake, BigQuery, Amazon S3, and Oracle.
- Blocks passwords and credit card details by default.
What to know first
- There is no free plan.
- Pricing is available on request.
- Session consumption limits are set by agreement.
- Some AI features are consumption limited.
Limits
Session consumption limits are set by agreement, and some AI features are consumption limited. The company says it will not stop collecting or making data available solely because a customer exceeds its session limit.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Enterprise | Felix Agentic · Analytics · Journeys and interaction analysis · Session replay and AI summarization · Implementation, account setup, and training | On request |
| Quantum Metric | Per feature per year · Enterprise analytics features · web, Android and iPhone/iPad support | $25,000 a year |
| Enterprise plans | Custom pricing based on annual session volume, digital properties, product add-ons, and professional services · Session limits are set by agreement · Some AI features are consumption limited | On request |
| Enterprise custom plan | Annual session volume, digital properties, add-ons and professional services determine pricing · Session limits set by agreement · data collection continues beyond session limit · some AI features consumption-limited | On request |
As quantummetric.com lists them, read 21 Sept 2026. The maker's own page has the final word.
Getting started
- Visit https://www.quantummetric.com/.
- Request pricing for an Enterprise plan.
- Arrange implementation, account setup, and training through the Enterprise offering.
- Use the listed web, iOS, Android, or API platform access.
Verdict
Choose Quantum Metric if an enterprise needs session replay, broad analytics, and tools to investigate experience friction across digital properties. Its enterprise focus and custom pricing may lead buyers seeking a free or simply priced plan to look elsewhere.
Questions
Is Quantum Metric free?
No. The pricing model is paid, and there is no free plan.
How much does it cost?
Pricing is available on request. Enterprise plan pricing is custom and based on annual session volume, digital properties, product add-ons, and professional services.
What platforms are listed?
The listed platforms are Android, API, iOS, and web.
What does the Enterprise plan include?
It includes Felix Agentic, analytics, journeys and interaction analysis, session replay and AI summarization, implementation, account setup, and training.
What integrations and data destinations are listed?
Integrations include Qualtrics, Salesforce Service Cloud, ServiceNow, Looker, Slack, Optimizely, Tealium, and Adobe Analytics. Data can be streamed to Snowflake, BigQuery, Amazon S3, and Oracle.
What privacy and security controls are described?
Quantum Metric reports SOC 2 and HITRUST attestations and ISO/IEC 27001 certification. Passwords and credit card details are blocked by default, with pseudonymization and encryption options for certain personal data.
Facts from Quantum Metric's own pages
- AI
- Felix investigates behavioral, technical, and business signals and can monitor experiences to surface issues, opportunities, and business impact. · quantummetric.com, 9 Oct 2026
- Analytics features
- The platform includes digital, product, experience, journey, and web analytics, along with heatmaps, monitoring, alerts, and opportunity analysis. · quantummetric.com, 9 Oct 2026
- API access
- Yes · quantummetric.com, 21 Sept 2026
- Autocapture
- A one-time JavaScript tag or SDK automatically records hundreds of behavioral and technical signals without manual event tagging. · quantummetric.com, 15 Oct 2026
- Company founding
- LinkedIn lists Quantum Metric as founded in 2015 and headquartered in Colorado Springs, Colorado, with a 201–500 employee range. · linkedin.com, 15 Oct 2026
- Company legal name
- Crunchbase identifies the active for-profit company as Quantum Metric, Inc. · crunchbase.com, 15 Oct 2026
- Conversion funnels
- Yes · quantummetric.com, 21 Sept 2026
- Data export
- Quantum Metric says it can stream data to destinations including Snowflake, BigQuery, Amazon S3, and Oracle. · quantummetric.com, 9 Oct 2026
- Data streaming
- Behavioral, technical and business data can be streamed to Snowflake, BigQuery, Redshift, Databricks and other warehouses. · quantummetric.com, 15 Oct 2026
- Encryption
- Quantum Metric describes RSA-2048, AES-256, forward-secrecy TLS and customer-controlled private-key decryption for encrypted data. · quantummetric.com, 15 Oct 2026
- Event tracking
- Yes · quantummetric.com, 21 Sept 2026
- Felix Agentic
- Felix Agentic investigates funnel or feature drops using behavioral, friction and session context, then presents likely causes with supporting evidence. · quantummetric.com, 15 Oct 2026
- Founded
- 2015 · quantummetric.com, 28 Sept 2026
- Free plan
- No · quantummetric.com, 21 Sept 2026
- Funding
- Crunchbase News reported on January 7, 2021 that Quantum Metric raised a $200 million Series B led by Insight Partners at a valuation above $1 billion. · news.crunchbase.com, 15 Oct 2026
- Funnels and cohorts
- Users can build cohorts from automatically captured behaviors and inspect the related sessions, heatmaps and journey paths. · quantummetric.com, 15 Oct 2026
- Google Play app
- Felix Agentic is a Quantum Metric Android app for existing subscribers; its listing shows 1+ downloads and no displayed star rating or review count. · play.google.com, 15 Oct 2026
- Headquarters
- Monument, Colorado, USA · quantummetric.com, 28 Sept 2026
- Integrations
- The partner network lists integrations including Adobe Analytics, Salesforce Service Cloud, Qualtrics, ServiceNow, Optimizely, Tealium, Looker and Slack. · quantummetric.com, 15 Oct 2026
- Intended customers
- The pricing page describes plans for enterprises deploying the platform across multiple digital properties, teams, and use cases. · quantummetric.com, 9 Oct 2026
- Licence and hosting
- Quantum Metric IAM terms prohibit reverse engineering, copying, derivative works, sublicensing and competitive use, and the public pages reviewed describe a hosted service rather than self-hosting. · iam.quantummetric.com, 15 Oct 2026
- Limit: configuration
- TrustRadius reviewers say configuration can be difficult, platform pricing is separated by web, iOS and Android, and advanced use may require trained specialists. · trustradius.com, 15 Oct 2026
- Limit: data confidence
- Some TrustRadius reviewers report occasional inaccurate data and say they verify results against Google Analytics. · trustradius.com, 15 Oct 2026
- Limit: learning curve
- Capterra reviewers report a steep learning curve and a need for technical assistance during implementation. · capterra.com, 15 Oct 2026
Where Quantum Metric stands on Freedom251
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- Customer Journey Analytics Software#23 of 34
- Web analytics tools#100 of 142
- Heatmap and session replay tools#49 of 63
- Behavior Analytics#22 of 25
- Customer Analytics Software#22 of 25
- Visitor Behavior Intelligence Software#22 of 23
- Mobile App Analytics Software#36 of 37
- Session Recording Software#30 of 30
- Session Replay Software#26 of 26