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Best Customer Service Screen Recording Software in 2026

Customer service screen recording software captures support sessions and screens so you can review customer interactions. This list is for people comparing tools for a support workflow on a budget.

  1. 1

    Contentsquare

    by Contentsquare
    Free plan AndroidAPIExtension+2
    7.6 Free plan · 15-day trial Visit site
  2. 2

    Fullstory

    Free plan AndroidAPIExtension+2

    Fullstory combines behavioral analysis, session replay, and privacy controls across web and mobile. The free plan and trial have defined session, seat, and retention limits to consider.

    7.5 Free plan · 14-day trial Visit site
  3. 3

    Browsee

    Free plan Extension

    Browsee offers recordings and detailed heatmaps alongside privacy controls and a no-cost tier. Consider the free quota and storage window, or compare paid allowances if those limits do not fit.

    7.3 Free plan · paid from $19/mo (annual) Visit site
  4. 4

    Mouseflow

    by Mouseflow
    Free plan APIExtensionWeb

    Choose Mouseflow if your team needs session recordings and a collection of tools for analyzing visitor behavior, with plan limits that scale across sessions, projects and funnels.

    7.1 Free plan · 14-day trial Visit site
  5. 5

    Smartlook

    by Smartlook
    Free plan AndroidAPIiPhone+1

    Smartlook offers recordings and event analytics across web and mobile, with funnels, heatmaps, and crash reports. Its scheduled wind-down and support dates should factor into any decision to use it.

    7.0 Free plan · pricing on request Visit site
  6. 6

    Reactflow

    by Reactflow
    Free plan Web

    Reactflow combines behavior analytics with bug investigation and feedback tools. Its free plan has defined pageview, recording, and storage limits, and traffic above a purchased allowance is sampled.

    6.6 Free plan · paid from $16.99/mo (annual) · 14-day trial Visit site
  7. 7

    CUX

    by CUX
    Free trial AndroidiPhoneWeb

    CUX combines behavioral signals, journey analysis, recordings, and mobile support with privacy controls and UX assistance. Teams should review usage limits and the custom options beyond Business+.

    6.3 From €290/mo Visit site
  8. 8

    LogRocket

    by LogRocket
    Free trial AndroidAPIiPhone+2

    Choose LogRocket if your team needs session replay paired with analytics, error monitoring, and performance data.

    6.2 14-day trial Visit site
  9. 9

    Glassbox

    by Glassbox
    Paid AndroidAPIiPhone+2

    Glassbox combines session review and rage-click detection across web and mobile platforms. Plan allowances and replay retention are specified, but prices are available only on request.

    5.8 Pricing on request Visit site
  10. 10

    Lucky Orange

    Free trial Web

    Lucky Orange combines behavior analysis, recordings, and communication tools, with all features listed across its plan levels.

    5.7 From $32/mo (annual) · 7-day trial Visit site
  11. 11

    Wingify Behavior Analytics (formerly VWO Insights)

    by Wingify Behavior Analytics (formerly VWO Insights)
    Free trial AndroidiPhoneWeb

    Wingify Behavior Analytics brings heatmaps, recordings, form analysis, segmentation, and mobile capture into one product.

    5.7 Pricing on request · 30-day trial Visit site
  12. 12

    Quantum Metric

    by Quantum Metric
    Paid AndroidAPIExtension+2

    Choose Quantum Metric if an enterprise needs session replay, broad analytics, and tools to investigate experience friction across digital properties.

    5.5 Pricing on request Visit site
  13. 13

    SessionStack

    by SessionStack
    Free plan
    5.3 Visit site
  14. 14

    Dynatrace Session Replay

    by Dynatrace
    Paid
    4.2 Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trial periods, pricing models, and supported platforms before choosing. If you need to read or change code, check the licence; if you need control over hosting, check for a self-hosted option.

Questions

Do these tools offer free plans?

A free plan is offered by software in this category. Check the plan terms and limits for the tool you are considering.

Can I try a tool before paying?

A free trial is offered by software in this category. Trial lengths and conditions vary, so confirm them on the product page.

Which platforms should I compare?

Compare support for web, iOS, Android, API, browser extensions, and self-hosted deployment.

What pricing models are available?

Listings use free, freemium, or paid pricing models. Examples include Browsee, Fullstory, and SessionStack with free access options.

Is self-hosting available?

Self-hosted deployment is a platform option in this category. Confirm whether the tool you want supports it.

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