Smartlook

What Smartlook is

Smartlook combines session recordings with event-based analytics for websites and mobile apps, with support for web, iOS, Android, and an API. Funnels show where users drop off, while heatmaps show clicks and scrolling. Rage-click detection and mobile capture are also included. For mobile apps, crash reports connect recordings with the events leading up to a crash. Smartlook says its SDKs automatically mask passwords, numbers, and form contents in recordings. Its Data Processing Agreement lists SSL/TLS encryption for data transfers, AWS infrastructure, and a Data Protection Officer. Listed integrations include Google Firebase, HubSpot, Salesforce, Segment, Slack, Intercom, Jira, Mixpanel, Sentry, and Zapier. The Free plan costs nothing, subject to plan limitations, and permits 20 REST API requests per hour. Smartlook is winding down as a standalone product: the maker says no new paid plans have been available for purchase since 31 May 2026, and platform decommissioning is scheduled for 30 September 2027. Online support is set to continue until 31 August 2027, with self-support documentation remaining until decommissioning.

Who it suits

Smartlook may suit teams analyzing user behavior across websites and mobile apps, particularly those who want recordings alongside funnels, heatmaps, or crash reports. Its scheduled decommissioning is important for anyone considering the free plan or continuing an existing setup.

Limits

The free plan allows 20 REST API requests per hour and is available until 30 September 2027, subject to plan limitations. The platform is scheduled for decommissioning on that date; online support is scheduled to continue until 31 August 2027.

Getting started

1. Visit https://www.smartlook.com/.
2. Choose the free plan, listed as free.
3. Use Smartlook on web, iOS, or Android, or access its API.

Verdict

Smartlook offers recordings and event analytics across web and mobile, with funnels, heatmaps, and crash reports. Its scheduled wind-down and support dates should factor into any decision to use it.