Side by side
Fullstory vs Smartlook
Both stand on heatmap and session replay tools. Which one you can start free with, which one lets you read the code, and what each costs once you pay.
Free plan AndroidAPIExtension+2
Fullstory combines behavioral analysis, session replay, and privacy controls across web and mobile. The free plan and trial have defined session, seat, and retention limits to consider.
Visit Fullstory
Free plan AndroidAPIiPhone+1
Smartlook offers recordings and event analytics across web and mobile, with funnels, heatmaps, and crash reports. Its scheduled wind-down and support dates should factor into any decision to use it.
Visit SmartlookThe facts
| Fullstory | Smartlook | |
|---|---|---|
| Free plan | Yes | Yes |
| Open source | No | Not published |
| Runs on | Android, API, Extension, iPhone, Web | Android, API, iPhone, Web |
| Lowest paid plan | Free or on request | Free or on request |
| Plans published | 5 | 1 |
| Maker | Not published | Smartlook |
| Website | fullstory.com | smartlook.com |
| On heatmap and session replay tools | #3 of 63 | #7 of 63 |
Fullstory: what it does well
- Combines session replay, heatmaps, funnels, and journey maps.
- Mobile replay supports iOS, Android, Flutter, React Native, and Cordova/Capacitor.
- Custom event data can be added through APIs and webhooks.
- Free plan lists 30,000 sessions and 10 user seats.
What to know first
- Free-plan sessions stop capturing after the monthly limit is exceeded.
- Email support is available with paid plans, not the free plan.
- The 14-day trial includes only two weeks of retention.
Smartlook: what it does well
- Combines recordings with event-based analytics.
- Crash reports connect recordings to preceding events.
- SDKs automatically mask passwords, numbers, and form contents.
- Lists integrations including Firebase, Salesforce, and Jira.
What to know first
- Platform decommissioning is scheduled for 30 September 2027.
- No new paid plans have been available since 31 May 2026.
- Online support is scheduled to end 31 August 2027.
- Free plan REST API limit is 20 requests per hour.
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