Freedom251 › Heatmap and session replay tools
CUX
by CUX
What CUX is
CUX combines behavioral analytics for websites and mobile apps with UX consultancy to help teams identify friction in digital experiences. Its Experience Metrics surface hesitation, frustration, rage clicks, and disengagement. Web tools include conversion goals and waterfalls, journey mapping, heatmaps, and visit recordings across tabs and pages. Automatic capture records clicks, scrolling, and form interactions, with both real-time analysis and access to past data. The mobile SDK supports native iOS and Android apps, React Native, and Flutter. CUX says mobile setup takes one line of code and that most teams see first insights within 24 hours. Its Universal User ID can connect website and app visits into one journey. Business+ costs €290 a month and includes recordings, heatmaps, goals, waterfalls, analysis, onboarding, and monthly expert support; usage limits apply. CUX says sensitive inputs are masked before transmission, data is encrypted with TLS 1.2+ and AES-256, and storage uses ISO 27001-certified EEA data centers.
Who it suits
CUX suits product, UX, marketing, and growth teams in ecommerce, financial services, insurance, SaaS, and retail.
What it does well
- Analyzes web and mobile behavior
- Identifies frustration and disengagement signals
- Supports cross-device user journeys
- Offers recordings, heatmaps, and goals
- Free trial requires no credit card
What to know first
- No free plan
- Business+ usage limits apply
Limits
Business+ has usage limits. The service has no free plan.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Business+ | billed monthly · Experience Metrics · Visit recordings and heatmaps · Waterfalls and Goals · Real-time and retroactive analysis · 1-hour technical onboarding session · 1 hour of expert support monthly | €290 a month |
| Business + | per month; monthly or yearly rates are offered, but no yearly price is shown · Full Experience Metrics · visit recordings and heatmaps · Waterfalls and Goals · real-time and retroactive analysis · 1h onboarding · 1h monthly expert support · usage limits apply | €290 a month |
| Full-Service Analytics | Custom, project-based and tailored to business goals · Behavioral deep-dive · configured Waterfalls and Goals · journey mapping · prioritized recommendations · insight-to-action workshop | On request |
| Enterprise | Custom, based on the full scope of partnership · Everything in Business+ · dedicated Digital Experience Expert · personalized onboarding · custom dashboards and reporting · priority technical support · unlimited goals and waterfalls | On request |
As cux.io lists them, read 22 Sept 2026. The maker's own page has the final word.
Getting started
- Open https://cux.io/
- Start the Business+ free trial without a credit card
- Add the mobile SDK with one line of code for iOS, Android, React Native, or Flutter
- Configure website capture for clicks, scrolling, and form interactions
- Set conversion goals, waterfalls, journey maps, heatmaps, or recordings
Verdict
CUX combines behavioral signals, journey analysis, recordings, and mobile support with privacy controls and UX assistance. Teams should review usage limits and the custom options beyond Business+.
Questions
How much does CUX cost?
Business+ costs €290 a month, billed monthly. Monthly or yearly rates are offered, but only the monthly price is given here.
Does CUX offer a free trial?
Yes. The Business+ trial requires no credit card and includes that plan’s features.
Which platforms does CUX support?
CUX supports web, iOS, Android, React Native, and Flutter.
Can CUX connect web and app journeys?
Yes. Its Universal User ID can link a person’s website and app visits into one journey.
What privacy protections does CUX describe?
Sensitive inputs are masked in the browser before transmission. CUX says data is encrypted in transit and at rest and stored in ISO 27001-certified EEA data centers.
Facts from CUX's own pages
- Automatic capture
- The web product automatically tracks clicks, scrolls, and form interactions and provides retroactive access to past data. · cux.io, 8 Oct 2026
- Behavior analysis
- Its Experience Metrics identify signals such as hesitation, frustration, rage clicks, and disengagement. · cux.io, 8 Oct 2026
- Compliance
- CUX says it is GDPR-compliant, has passed multiple enterprise security reviews with no findings, and is pursuing SOC 2 certification. · cux.io, 8 Oct 2026
- Cross-device journeys
- CUX says its Universal User ID can link a person’s website and app visits into one journey. · cux.io, 8 Oct 2026
- Free plan
- No · cux.io, 22 Sept 2026
- Headquarters
- Wrocław, Poland · cux.io, 28 Sept 2026
- Integrations
- The mobile page names iOS, Android, React Native, and Flutter SDK support; it also says exclusions can be managed via Google Tag Manager. · cux.io, 8 Oct 2026
- Intended users
- CUX describes its audience as product, UX, marketing, and growth teams across ecommerce, financial services, insurance, SaaS, and retail. · cux.io, 8 Oct 2026
- Mobile platforms
- The mobile SDK supports native iOS and Android apps as well as React Native and Flutter. · cux.io, 8 Oct 2026
- Mobile setup
- CUX says mobile setup requires one line of code and that most teams see their first insights within 24 hours. · cux.io, 8 Oct 2026
- Privacy
- CUX says sensitive inputs are masked in the browser before transmission and that it does not collect or store personally identifiable information by default. · cux.io, 8 Oct 2026
- Product
- CUX combines web and mobile behavioral analytics with UX consultancy to help teams identify friction and improve digital experiences. · cux.io, 8 Oct 2026
- Security
- CUX states that behavioral data is encrypted with TLS 1.2+ in transit and AES-256 at rest and stored in ISO 27001-certified EEA data centers. · cux.io, 8 Oct 2026
- Support
- Business+ includes one hour of monthly expert support, while Enterprise includes priority technical support and strategic check-ins. · cux.io, 8 Oct 2026
- Trial
- The Business+ free trial requires no credit card and includes access to the plan’s features, but the page does not state its duration. · cux.io, 8 Oct 2026
- Web features
- CUX offers conversion goals and waterfalls, journey mapping, heatmaps, and visit recordings across tabs and pages. · cux.io, 8 Oct 2026
Where CUX stands on Freedom251
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