Verint Voice of the Customer is a web-based product for collecting customer feedback across channels and turning it into insights and follow-up actions. It combines signals from surveys, speech interactions, text-based digital interactions, and website behavior to help identify friction in customer journeys. Its analytics include speech and text analysis, CX intelligence, predictive modeling, and sentiment analysis. Survey Management brings together feedback from customer and employee touchpoints and can start follow-up workflows based on survey responses. The Web & Mobile offering examines digital journeys and can identify customer struggles and respond in real time. For analysts working with unstructured or behavioral data, Genie Bot supports queries for insights, while Data Insights Bot can create dashboards. Verint describes its Open Platform as designed to connect with leading CRM systems, contact center as a service platforms, and data environments. Its Enterprise CX offering is intended to combine customer and contact center data for decisions across an organization. Verint also describes FedRAMP Moderate authorized solutions hosted through partner TTEC for federal departments and agencies. The company was founded in 1994 and is headquartered in Melville, New York. Pricing is available by request; prospective buyers can request a demo or contact sales.
Who it is for
Verint Voice of the Customer suits organizations that want to bring survey, speech, text, and digital journey feedback together for customer experience analysis. Its Enterprise CX offering is aimed at organizations combining customer and contact center data for enterprise-wide decisions.
What is good
- Combines survey, speech, text, and website feedback.
- Includes speech and text analytics, CX intelligence, and predictive modeling.
- Survey data can trigger follow-up workflows.
- Analyzes digital customer journeys and can act in real time.
- Open Platform is built to integrate with CRM, CCaaS, and data environments.
What to know first
- Pricing is available by request.
- The listed platform is web.
Verdict
Choose Verint Voice of the Customer if your organization needs to combine feedback across customer channels and use analytics and workflows to guide follow-up. Organizations seeking a stated price or a listed platform beyond web should look elsewhere.
Get started with Verint Voice of the Customer
- Visit the Verint Voice of the Customer website.
- Request a demo or contact sales for pricing and product details.
- Use the web platform.
Questions about Verint Voice of the Customer
How much does Verint Voice of the Customer cost?
Verint provides pricing on request. Its product page directs prospective buyers to request a demo or contact sales.
What platforms does it support?
The listed platform is web.
What feedback sources can it analyze?
Its listed sources include surveys, voice and speech interactions, text-based digital interactions, and website behavior.
Does it support integrations?
Verint says its Open Platform is built to integrate with leading CRM systems, CCaaS platforms, and data environments.
Who is the Enterprise CX offering for?
It is aimed at organizations seeking to combine customer and contact center data for enterprise-wide decisions.
What support does Verint offer customers?
Verint’s site links customers to live product support and self-service options.
Verint Voice of the Customer plans and pricing
All plansCompared on voice of customer software
- Feedback sources
- Surveys; voice and speech interactions; text-based digital interactions; website and mobile-app behavior; contact-center and other customer touchpoints
- Sentiment analysis
- Yes
- Closed-loop workflows
- Yes
