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Verint Voice of the Customer
What Verint Voice of the Customer is
Verint Voice of the Customer is a web-based product for collecting customer feedback across channels and turning it into insights and follow-up actions. It combines signals from surveys, speech interactions, text-based digital interactions, and website behavior to help identify friction in customer journeys. Its analytics include speech and text analysis, CX intelligence, predictive modeling, and sentiment analysis. Survey Management brings together feedback from customer and employee touchpoints and can start follow-up workflows based on survey responses. The Web & Mobile offering examines digital journeys and can identify customer struggles and respond in real time. For analysts working with unstructured or behavioral data, Genie Bot supports queries for insights, while Data Insights Bot can create dashboards. Verint describes its Open Platform as designed to connect with leading CRM systems, contact center as a service platforms, and data environments. Its Enterprise CX offering is intended to combine customer and contact center data for decisions across an organization. Verint also describes FedRAMP Moderate authorized solutions hosted through partner TTEC for federal departments and agencies. The company was founded in 1994 and is headquartered in Melville, New York. Pricing is available by request; prospective buyers can request a demo or contact sales.
Who it suits
Verint Voice of the Customer suits organizations that want to bring survey, speech, text, and digital journey feedback together for customer experience analysis. Its Enterprise CX offering is aimed at organizations combining customer and contact center data for enterprise-wide decisions.
What it does well
- Combines survey, speech, text, and website feedback.
- Includes speech and text analytics, CX intelligence, and predictive modeling.
- Survey data can trigger follow-up workflows.
- Analyzes digital customer journeys and can act in real time.
- Open Platform is built to integrate with CRM, CCaaS, and data environments.
What to know first
- Pricing is available by request.
- The listed platform is web.
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Custom | Contact Sales for a demo · No public price listed | On request |
As verint.com lists them, read 9 Oct 2026. The maker's own page has the final word.
Getting started
- Visit the Verint Voice of the Customer website.
- Request a demo or contact sales for pricing and product details.
- Use the web platform.
Verdict
Choose Verint Voice of the Customer if your organization needs to combine feedback across customer channels and use analytics and workflows to guide follow-up. Organizations seeking a stated price or a listed platform beyond web should look elsewhere.
Questions
How much does Verint Voice of the Customer cost?
Verint provides pricing on request. Its product page directs prospective buyers to request a demo or contact sales.
What platforms does it support?
The listed platform is web.
What feedback sources can it analyze?
Its listed sources include surveys, voice and speech interactions, text-based digital interactions, and website behavior.
Does it support integrations?
Verint says its Open Platform is built to integrate with leading CRM systems, CCaaS platforms, and data environments.
Who is the Enterprise CX offering for?
It is aimed at organizations seeking to combine customer and contact center data for enterprise-wide decisions.
What support does Verint offer customers?
Verint’s site links customers to live product support and self-service options.
Facts from Verint Voice of the Customer's own pages
- Analytics
- Its AI-powered environment combines structured and unstructured data to reveal behaviors, trends and predictive signals. · verint.com, 9 Oct 2026
- Audience
- The Enterprise CX offering is aimed at organizations seeking to combine customer and contact center data for enterprise-wide decisions. · verint.com, 8 Oct 2026
- Automated actions
- Tools can trigger workflow changes, real-time agent guidance and digital journey adjustments based on insights. · verint.com, 9 Oct 2026
- Automated insights
- Genie Bot lets analysts query unstructured data for insights, while Data Insights Bot can generate dashboards from behavioral data. · verint.com, 8 Oct 2026
- Compliance
- Verint's Trust Center lists SOC 2, PCI-DSS 4.0, GDPR, CCPA, HIPAA, FedRAMP Rev. 5 and ISO 27001:2022 among its compliance items. · trust.verint.com, 9 Oct 2026
- Data sources
- The product combines speech, digital behavior, and survey signals to detect friction across customer interactions. · verint.com, 8 Oct 2026
- Digital experience
- The Web & Mobile offering analyzes customer journeys across web, mobile and store experiences and supports real-time action. · verint.com, 9 Oct 2026
- Federal offering
- Verint says its FedRAMP Moderate authorized solutions for government agencies are hosted through partner TTEC. · verint.com, 9 Oct 2026
- Feedback capture
- It captures direct, indirect and inferred customer feedback across touchpoints and channels. · verint.com, 9 Oct 2026
- Founded
- 1994 · verint.com, 28 Sept 2026
- Headquarters
- Melville, New York, United States · verint.com, 28 Sept 2026
- Integrations
- Verint Integration Studio lists connectors for Salesforce, Microsoft, Workday and ServiceNow, and says its catalog includes more than 500 connectors across 300 vendors. · verint.com, 9 Oct 2026
- Integration security
- Verint says Integration Studio delivers integrations from a secure SOC 2 and PCI compliant cloud. · verint.com, 9 Oct 2026
- Intended users
- The product is presented for organizations seeking to improve customer experience using feedback and interaction data across customer-facing channels. · verint.com, 9 Oct 2026
- Pricing
- The product page directs prospective buyers to request a demo or contact sales and does not state a price. · verint.com, 8 Oct 2026
- Pricing availability
- The product page offers a demo and directs visitors to Contact Sales; it does not state a price. · verint.com, 9 Oct 2026
- Purpose
- Verint Voice of the Customer combines speech, digital behavior and survey signals to detect customer friction and trigger actions. · verint.com, 9 Oct 2026
- Security and compliance
- Verint says its FedRAMP Moderate authorized solutions are hosted through its partner TTEC for federal departments and agencies. · verint.com, 8 Oct 2026
- Support
- Verint provides self-service and live product support through Verint Connect, including knowledgebase access, support tickets, documentation and training resources. · verint.com, 9 Oct 2026
- Survey management
- Survey Management unifies customer and employee survey data and can trigger follow-up workflows using predictive models. · verint.com, 9 Oct 2026
Where Verint Voice of the Customer stands on Freedom251
- Feedback Analytics Software#15 of 19
- Voice of Customer Software#24 of 29