No. 30 of 37 ·Text Analytics Software

Thematic

Name: Thematic
Price: 25000 USD

Web · API · paid plans from $2083.33/mo

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Freedom report

One barScore 4.9

Free tierNo free tier on record
Open codeNo open-source code on record
Runs widely1 of 6 device platforms
DocumentedPlans, terms and facts published

Thematic is ranked #30 of 37 in text analytics software on Freedom251. It runs on API, Web. There is no free plan. Paid plans start at $2083.33/mo.

Thematic plans and pricing

All plans

Foundation $25,000/yr $25,000 per year Up to 25,000 comments · Up to 3 datasets · Full platform access · 24/7 support · Assigned Customer Success Manager getthematic.com · 3 Oct 2026

Enterprise Not published Let us prepare a customized proposal for you. Custom comment volume · Custom datasets · Comment volume discounts · Tailored onboarding · Country specific rates · Complete security support · Partnership level of support getthematic.com · 3 Oct 2026

Compared on text analytics software

Free plan: No
API access: Yes

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The record

Purpose: Thematic unifies surveys, tickets, calls, reviews, and social feedback into a traceable source of customer intelligence for enterprise CX teams.
Theme analysis: The platform automatically turns comments and chats into themes, sentiment, and synthetic scores, and lets users validate and refine the analysis in a Theme Editor.
Impact scoring: The Scoring Agent generates predicted NPS, churn propensity, and effort scores from unstructured feedback without waiting for survey data.
Answers and workflows: The platform includes natural-language Thematic Answers and workflows for routing insights to teams and tools.
Integrations: Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake.
Integration fees: The pricing page says one-click integrations and CSV uploads have no additional cost, and data can also be pushed through the API.
Data fit: Thematic says it works best with at least 2,000 rows of verbatims.
Security: Thematic states that it is SOC 2 Type II certified and complies with GDPR and CCPA, and that customer data is encrypted at rest and in transit.
Data handling: Thematic says customer data is not used to train models for other clients, and offers PII redaction during data ingestion.
Hosting and access: Thematic says it hosts data in a preferred US, EU, or Australia region and offers role-based permissions and SAML 2.0 single sign-on.
Support: The Foundation plan includes an assigned Customer Success Manager and 24/7 support, while the pricing FAQ describes a Customer Success team.
Company history: Thematic says it officially launched in 2017 after its founders developed a solution for analyzing survey responses and connecting themes to metrics.
Founded: 2017
Price from: $2083.33/mo

Where it ranks on Freedom251

Best Text Analytics Software in 2026#30 of 37
Best Speech Analytics Software in 2026#26 of 32
Best Customer Interaction Analytics Software in 2026#24 of 29
Best Voice of Customer Software in 2026#16 of 28
Best Customer Experience Analytics Software in 2026#20 of 27
Best AI Sentiment Analysis Software in 2026#18 of 21

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Sources

getthematic.com/about· checked 3 Oct 2026
getthematic.com/product· checked 3 Oct 2026
getthematic.com· checked 3 Oct 2026
getthematic.com/product/plan-and-pricing· checked 3 Oct 2026
getthematic.com/product/integrations· checked 3 Oct 2026
getthematic.com/product/security-and-compliance· checked 3 Oct 2026