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Thematic

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What Thematic is

Thematic is a customer-feedback platform for enterprise CX teams. It combines surveys, support complaints and tickets, calls, chats, emails, online reviews, app-store reviews, social media, community chat, and uploaded or warehouse data. The platform turns comments and chats into themes, sentiment, and synthetic scores, which users can review in a Theme Editor. Its Scoring Agent predicts NPS, churn propensity, and effort scores from unstructured feedback. Thematic Answers supports natural-language questions, while workflows route insights to teams and tools. Integration options include one-click connections, API access, sFTP, file uploads, and custom integrations, with listed links to Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake. Foundation costs $25,000 a year and includes up to 25,000 comments, three datasets, full access, 24/7 support, and an assigned Customer Success Manager. There is no free plan; Enterprise terms are customized.

Who it suits

Thematic is intended for enterprise customer-experience teams consolidating many feedback sources. It suits organizations with substantial comment data and a need for analysis, scoring, and routed workflows.

What it does well

  • Combines many customer-feedback sources
  • Theme Editor supports analysis validation
  • Predicts NPS, churn, and effort scores
  • API and listed integrations available
  • SOC 2 Type II and GDPR compliance stated

What to know first

  • No free plan
  • Foundation costs $25,000 a year
  • Works best with at least 2,000 verbatim rows

Limits

The Foundation plan allows up to 25,000 comments and up to three datasets. Thematic says its analysis works best with at least 2,000 rows of verbatims.

Plans

PlanBilled and limitsPrice
Foundation$25,000 per year · Up to 25,000 comments · Up to 3 datasets · Full platform access · 24/7 support · Assigned Customer Success Manager$25,000 a year
EnterpriseLet us prepare a customized proposal for you. · Custom comment volume · Custom datasets · Comment volume discounts · Tailored onboarding · Country specific rates · Complete security support · Partnership level of supportOn request

As getthematic.com lists them, read 3 Oct 2026. The maker's own page has the final word.

Getting started

  1. Open the Thematic website
  2. Choose the Foundation plan or request an Enterprise proposal
  3. Connect feedback through an integration, API, sFTP, file upload, or custom integration
  4. Select a preferred US, EU, or Australia hosting region
  5. Configure permissions and SAML 2.0 single sign-on
  6. Import feedback and refine analysis in the Theme Editor

Verdict

Thematic brings varied feedback into one analysis and workflow system for enterprise CX use. Its capabilities are broad, but the stated annual entry price and data-volume fit make it unsuitable for smaller needs.

Questions

How much does Thematic cost?

The Foundation plan is $25,000 per year. Enterprise pricing uses a customized proposal, and no price is listed.

Is there a free plan?

No. Thematic's pricing model is paid.

Which platforms does Thematic support?

Thematic is available through web and API platforms.

What feedback can it analyze?

It accepts surveys, support complaints and tickets, calls, chats, emails, online reviews, app-store reviews, social media, community chat, and uploaded or warehouse data.

Does it offer integrations?

Yes. Options include one-click integrations, API, sFTP, file uploads, and custom integrations. Listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake.

What does Foundation include?

Foundation includes up to 25,000 comments, up to three datasets, full platform access, 24/7 support, and an assigned Customer Success Manager.

Facts from Thematic's own pages

Answers and workflows
The platform includes natural-language Thematic Answers and workflows for routing insights to teams and tools. · getthematic.com, 3 Oct 2026
Company history
Thematic says it officially launched in 2017 after its founders developed a solution for analyzing survey responses and connecting themes to metrics. · getthematic.com, 3 Oct 2026
Data fit
Thematic says it works best with at least 2,000 rows of verbatims. · getthematic.com, 3 Oct 2026
Data handling
Thematic says customer data is not used to train models for other clients, and offers PII redaction during data ingestion. · getthematic.com, 3 Oct 2026
Founded
2017 · getthematic.com, 28 Sept 2026
Hosting and access
Thematic says it hosts data in a preferred US, EU, or Australia region and offers role-based permissions and SAML 2.0 single sign-on. · getthematic.com, 3 Oct 2026
Impact scoring
The Scoring Agent generates predicted NPS, churn propensity, and effort scores from unstructured feedback without waiting for survey data. · getthematic.com, 3 Oct 2026
Integration fees
The pricing page says one-click integrations and CSV uploads have no additional cost, and data can also be pushed through the API. · getthematic.com, 3 Oct 2026
Integrations
Integration options include one-click integrations, API access, sFTP, file uploads, and custom integrations; listed connections include Qualtrics, Intercom, Zendesk, Slack, BigQuery, and Snowflake. · getthematic.com, 3 Oct 2026
Purpose
Thematic unifies surveys, tickets, calls, reviews, and social feedback into a traceable source of customer intelligence for enterprise CX teams. · getthematic.com, 3 Oct 2026
Security
Thematic states that it is SOC 2 Type II certified and complies with GDPR and CCPA, and that customer data is encrypted at rest and in transit. · getthematic.com, 3 Oct 2026
Support
The Foundation plan includes an assigned Customer Success Manager and 24/7 support, while the pricing FAQ describes a Customer Success team. · getthematic.com, 3 Oct 2026
Theme analysis
The platform automatically turns comments and chats into themes, sentiment, and synthetic scores, and lets users validate and refine the analysis in a Theme Editor. · getthematic.com, 3 Oct 2026

Where Thematic stands on Freedom251

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