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Best Support Analytics in 2026

  1. 1

    Chatdrill

    Free plan Web

    Chatdrill offers a clear free entry point and paid tiers that expand seats and conversations. Teams should compare the free limits with their expected chat volume before upgrading.

    7.1 Free plan · paid from $35/mo Visit site
  2. 2

    Freshdesk

    by Freshdesk
    Free plan API

    Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

    7.1 From $19/mo (annual) · 14-day trial Visit site
  3. 3

    Sympoq

    by Sympoq
    Free plan API

    Sympoq offers a capped free tier and paid plans with more queues, inboxes, scheduled actions and retention. Its support tooling spans intake, automation, customer access and API connectivity.

    6.6 Free plan · paid from €49/mo · 15-day trial Visit site
  4. 4

    Zoho Analytics

    by Zoho Analytics
    Free plan Self-hosted

    Zoho Analytics offers broad data connections, visualization choices and access controls, with cloud and on-premise deployment options.

    6.5 Free plan · paid from $24/mo (annual) · 15-day trial Visit site
  5. 5

    Microsoft Dynamics 365 Sales

    by Microsoft Dynamics 365 Sales
    Free trial AndroidAPIiPhone+1
    6.3 From $65/user/mo (annual) · 30-day trial Visit site
  6. 6

    Intercom

    by Intercom
    Free trial AndroidiPhoneWeb

    Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

    6.2 From $29/user/mo (annual) · 14-day trial Visit site
  7. 7

    Atlas by Nomic

    Free plan Web
    6.1 Free plan Visit site
  8. 8

    Bird Inbox Analytics

    Free plan Web
    6.1 Free plan Visit site
  9. 9

    GoTo Contact Center

    Paid AndroidAPIExtension+4

    GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

    5.9 Pricing on request Visit site
  10. 10

    Querri

    Free plan Web
    5.8 Free plan · paid from $119/mo · 14-day trial Visit site
  11. 11

    CallMiner Eureka

    Paid APIWeb

    Eureka brings interaction analytics, agent support, and automation capabilities together for organizations with substantial conversation volumes.

    5.7 Pricing on request Visit site
  12. 12

    Qvasa SLA Management

    Free plan Web
    5.7 Free plan · paid from $10/mo (annual) Visit site
  13. 13

    Five9 Interaction Analytics

    Paid APIWeb

    Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data.

    5.6 Pricing on request Visit site
  14. 14

    Level AI Contact Center Analytics

    Paid APIWeb

    Level AI brings contact center conversations, QA, and performance measures into reporting tools with scheduled reports, alerts, and role-based access.

    5.5 Pricing on request Visit site
  15. 15

    NICE CXone

    by NICE CXone
    Paid Web
    5.3 From $110/mo Visit site
  16. 16

    Observe.AI Conversation Intelligence

    Paid Web

    Observe.AI combines customer-facing agents, human-agent guidance and interaction evaluation for enterprise contact centers.

    5.3 Pricing on request Visit site
  17. 17

    ASAPP Interaction Intelligence

    Paid

    Pick ASAPP Interaction Intelligence if your contact center needs governed customer records, interaction analysis, and proactive follow-up across channels.

    5.2 Pricing on request Visit site
  18. 18

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.2 Pricing on request Visit site
  19. 19

    Salesforce Service Cloud

    Paid API

    Service Cloud lists a broad set of service and case capabilities, with plan features ranging from case management to chat, knowledge, and workflow tools.

    5.1 From $25/user/mo · 30-day trial Visit site
  20. 20

    Squaretalk Contact Center Analytics

    by Squaretalk Contact Center Analytics
    Paid Windows

    Squaretalk combines monitoring and analytics with calling features and CRM integrations. Review the annual billing, user minimums, and plan allowances against your team’s needs.

    5.1 From $25/user/mo (annual) Visit site
  21. 21

    Thematic

    Paid APIWeb

    Thematic brings varied feedback into one analysis and workflow system for enterprise CX use.

    5.1 From $25,000/yr Visit site
  22. 22

    Verint Interaction Analytics

    Paid

    Choose Verint Interaction Analytics if you want conversation analysis connected to coaching, quality, compliance, or customer experience workflows.

    4.8 Pricing on request Visit site
  23. 23

    OpenText Contact Center Analytics

    Paid Web
    4.3 Pricing on request Visit site
  24. 24

    Zendesk Explore

    Paid Web

    Zendesk Explore combines service analytics with progressively broader Zendesk plan features.

    4.2 From $19/user/mo (annual) · 14-day trial Visit site
  25. 25

    Talkdesk Interaction & Quality Analytics

    Paid Web
    4.1 From $85/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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