Free and open first

Best Support Analytics in 2026

Support analytics tools help you examine support data and conversations. They can run on the web, through an API, on Android or iOS, on Windows, or in a self-hosted setup.

25 apps
Research read 7 Oct 2026
How the order is worked out

1

Chatdrill

Free plan Web

Chatdrill offers a clear free entry point and paid tiers that expand seats and conversations. Teams should compare the free limits with their expected chat volume before upgrading.

7.1 Free plan · paid from $35/mo Visit site
2

Freshdesk
by Freshdesk
Free plan API

Freshdesk combines multichannel ticket handling with automation, customer self-service, and language support.

7.1 From $19/mo (annual) · 14-day trial Visit site
3

Sympoq
by Sympoq
Free plan API

Sympoq offers a capped free tier and paid plans with more queues, inboxes, scheduled actions and retention. Its support tooling spans intake, automation, customer access and API connectivity.

6.6 Free plan · paid from €49/mo · 15-day trial Visit site
4

Zoho Analytics
by Zoho Analytics
Free plan Self-hosted

Zoho Analytics offers broad data connections, visualization choices and access controls, with cloud and on-premise deployment options.

6.5 Free plan · paid from $24/mo (annual) · 15-day trial Visit site
5

Microsoft Dynamics 365 Sales
by Microsoft Dynamics 365 Sales
Free trial AndroidAPIiPhone+1

6.3 From $65/user/mo (annual) · 30-day trial Visit site
6

Intercom
by Intercom
Free trial AndroidiPhoneWeb

Intercom combines customer messaging, helpdesk features, and AI-assisted answers across web and mobile.

6.2 From $29/user/mo (annual) · 14-day trial Visit site
7

Atlas by Nomic

Free plan Web

6.1 Free plan Visit site
8

Bird Inbox Analytics

Free plan Web

6.1 Free plan Visit site
9

GoTo Contact Center

Paid AndroidAPIExtension+4

GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

5.9 Pricing on request Visit site
10

Querri

Free plan Web

5.8 Free plan · paid from $119/mo · 14-day trial Visit site
11

CallMiner Eureka

Paid APIWeb

Eureka brings interaction analytics, agent support, and automation capabilities together for organizations with substantial conversation volumes.

5.7 Pricing on request Visit site
12

Qvasa SLA Management

Free plan Web

5.7 Free plan · paid from $10/mo (annual) Visit site
13

Five9 Interaction Analytics

Paid APIWeb

Five9 Interaction Analytics combines conversation analysis, multilingual capabilities and quality-management data.

5.6 Pricing on request Visit site
14

Level AI Contact Center Analytics

Paid APIWeb

Level AI brings contact center conversations, QA, and performance measures into reporting tools with scheduled reports, alerts, and role-based access.

5.5 Pricing on request Visit site
15

NICE CXone
by NICE CXone
Paid Web

5.3 From $110/mo Visit site
16

Observe.AI Conversation Intelligence

Paid Web

Observe.AI combines customer-facing agents, human-agent guidance and interaction evaluation for enterprise contact centers.

5.3 Pricing on request Visit site
17

ASAPP Interaction Intelligence

Paid

Pick ASAPP Interaction Intelligence if your contact center needs governed customer records, interaction analysis, and proactive follow-up across channels.

5.2 Pricing on request Visit site
18

Sprinklr Service
by Sprinklr Service
Paid APIWeb

Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

5.2 Pricing on request Visit site
19

Salesforce Service Cloud

Paid API

Service Cloud lists a broad set of service and case capabilities, with plan features ranging from case management to chat, knowledge, and workflow tools.

5.1 From $25/user/mo · 30-day trial Visit site
20

Squaretalk Contact Center Analytics
by Squaretalk Contact Center Analytics
Paid Windows

Squaretalk combines monitoring and analytics with calling features and CRM integrations. Review the annual billing, user minimums, and plan allowances against your team’s needs.

5.1 From $25/user/mo (annual) Visit site
21

Thematic

Paid APIWeb

Thematic brings varied feedback into one analysis and workflow system for enterprise CX use.

5.1 From $25,000/yr Visit site
22

Verint Interaction Analytics

Paid

Choose Verint Interaction Analytics if you want conversation analysis connected to coaching, quality, compliance, or customer experience workflows.

4.8 Pricing on request Visit site
23

OpenText Contact Center Analytics

Paid Web

4.3 Pricing on request Visit site
24

Zendesk Explore

Paid Web

Zendesk Explore combines service analytics with progressively broader Zendesk plan features.

4.2 From $19/user/mo (annual) · 14-day trial Visit site
25

Talkdesk Interaction & Quality Analytics

Paid Web

4.1 From $85/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Compare free plans, trial terms, and paid starting prices. Assess accepted support sources, conversation and sentiment features, dashboards, refresh timing, retention, platform fit, and licensing if code access or changes matter.

Questions

Do support analytics tools have free plans?

Some entries provide a free plan. Check the details for the tool you are considering.

Are free trials available?

Some tools include a free trial. Review its terms, limits, and end date before you start.

What platforms can these tools run on?

The listed deployment options cover web, API, Android, iOS, Windows, and self-hosted setups.

What should I compare in support analytics?

Compare free-plan availability, starting paid price, support sources, conversation and sentiment analysis, dashboards, refresh timing, and retention.

Can I inspect or modify the code?

Check the licence for the specific tool. Licensing terms determine whether you can read or change its code.

Questions

More in Customer Service