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Sprinklr Service

by Sprinklr Service

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Sprinklr Service's own site

What Sprinklr Service is

Sprinklr Service is an enterprise contact center platform for bringing customer service conversations together across voice, social and digital channels. It supports more than 30 channels, including messaging, WhatsApp, live chat, SMS, email and online communities, as well as inbound and outbound contact center service. A shared inbox brings customer journeys and agent context into cross-channel work. Conversational AI bots can provide sales and support, while Agent Copilot can suggest responses, surface relevant articles, summarize conversations and help with post-call tasks. AI routing can consider skills, agent availability, past interactions, performance and customer satisfaction; the platform also offers interaction scoring and real-time coaching. Teams can use workflows, collaboration, human handoff, multilingual support and API access. Named integrations include Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Slack and ServiceNow, and customers can build custom integrations. Sprinklr lists role-based permissions, single sign-on, two-factor authentication, IP restrictions, several security certifications and FedRAMP authorization. Pricing is customized and available on request; there is no free plan or trial.

Who it suits

Sprinklr describes the platform for large organizations that need to manage service across multiple channels. It may suit teams seeking shared customer context, AI assistance, routing and contact center capabilities.

What it does well

  • Supports more than 30 voice, social and digital channels
  • AI routing considers skills and agent availability
  • Agent Copilot can summarize conversations and assist with post-call work
  • Offers API access and custom integrations
  • Lists multiple security certifications and FedRAMP authorization

What to know first

  • No free plan or free trial
  • Pricing is customized and available on request

Limits

Sprinklr Service has no free plan or free trial. Its subscription pricing is customized to product modules, user licenses, channel and message volume, and contract term.

Plans

PlanBilled and limitsPrice
Custom enterprise quoteSubscription pricing is customized to product modules, user licenses, channel and message volume, and contract term. · Quote-based enterprise deployments · no self-serve pricing tierOn request

As sprinklr.com lists them, read 12 Oct 2026. The maker's own page has the final word.

Getting started

  1. Visit the Sprinklr Service customer service website.
  2. Request a demo and walkthrough.
  3. Discuss the product modules, user licenses, channels, message volume, and contract term for a quote.
  4. Use the API layer or custom integration options as part of the deployment.

Verdict

Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

Questions

How much does Sprinklr Service cost?

Pricing is on request. Subscription pricing is customized to product modules, user licenses, channel and message volume, and contract term.

Does Sprinklr Service offer a free plan or free trial?

No. Sprinklr says the product has neither a free plan nor a free trial.

Which channels does Sprinklr Service support?

Supported channels include voice, social media, messaging, WhatsApp, live chat, SMS, email, and online communities.

What integrations are available?

Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack, and ServiceNow. Customers can also build custom integrations and apps using its API layer.

What security credentials does Sprinklr list?

Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS, and ISO 27001 certifications, as well as FedRAMP authorization.

How can prospective customers evaluate the product?

Sprinklr invites prospective customers to request a demo and walkthrough.

Facts from Sprinklr Service's own pages

Agent assistance
Agent Copilot can summarize case history and customer context and assist with post-call tasks. · sprinklr.com, 12 Oct 2026
AI assistance
Its Agent Copilot can suggest responses, find relevant articles, summarize conversations, and complete post-call procedures. · sprinklr.com, 12 Oct 2026
Channels
The product page describes support across 30+ voice, social, and digital channels, including inbound contact center, social service, and live chat. · sprinklr.com, 12 Oct 2026
Compliance
Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI DSS and ISO 27001 certifications, as well as FedRAMP authorization. · sprinklr.com, 12 Oct 2026
Custom integrations
Sprinklr says customers can build custom integrations and apps and use its API layer. · sprinklr.com, 12 Oct 2026
Founded
2009 · sprinklr.com, 23 Sept 2026
Free plan
No · sprinklr.com, 22 Sept 2026
Headquarters
New York, New York, USA · sprinklr.com, 23 Sept 2026
Integrations
Sprinklr names Salesforce, Zendesk, Freshdesk, Dynamics 365, Jira, Magento, Stripe, Twilio, Ozonetel, CloudTalk, Slack and ServiceNow as integrations. · sprinklr.com, 12 Oct 2026
Intended customers
Sprinklr describes Service as a cloud-native CCaaS product for enterprise customer service operations. · sprinklr.com, 12 Oct 2026
Pricing and trial
Sprinklr's brand factsheet says Sprinklr Service does not offer a free trial; the product page invites visitors to request a demo. · sprinklr.com, 12 Oct 2026
Product
Sprinklr Service is an AI-native contact center solution for customer experiences across voice, social and digital channels. · sprinklr.com, 12 Oct 2026
Purpose
Sprinklr Service is an AI-native contact center platform that unifies customer service across more than 30 voice, social, and digital channels. · sprinklr.com, 12 Oct 2026
Routing
AI-powered routing can assign cases based on factors including past interactions, performance, CSAT, skills and agent availability. · sprinklr.com, 12 Oct 2026
Routing and quality
The platform routes interactions to suitable agents and uses AI to score interactions and support real-time coaching. · sprinklr.com, 12 Oct 2026
Security certifications
Sprinklr says it maintains SOC 1 Type II, SOC 2 Type II, PCI-DSS, and ISO 27001 certifications and FedRAMP authorization. · sprinklr.com, 12 Oct 2026
Security controls
Listed product security features include role-based permissions, access controls, single sign-on, two-factor authentication, and IP-restricted access. · sprinklr.com, 12 Oct 2026
Self-service
Sprinklr describes conversational AI bots that provide always-on sales and support across digital channels. · sprinklr.com, 12 Oct 2026
Shared inbox
Yes · sprinklr.com, 22 Sept 2026
Support
Sprinklr directs customers with suspected security issues to contact their account team or submit a support ticket by email. · trust.sprinklr.com, 12 Oct 2026
Support and evaluation
Sprinklr says it does not offer a free trial and directs prospective customers to request a demo and walkthrough. · sprinklr.com, 12 Oct 2026
Unified service
The platform brings customer journeys, agent context and service tools together to support conversations across channels. · sprinklr.com, 12 Oct 2026
Voice and digital
Features include inbound and outbound contact center capabilities, social customer service, live chat and VoiceConnect. · sprinklr.com, 12 Oct 2026

Where Sprinklr Service stands on Freedom251

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