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Best Contact Center as a Service - Midmarket Software in 2026

  1. 1

    CloudTalk AI Voice Agent

    by CloudTalk AI Voice Agent
    Free plan AndroidAPIiPhone+4

    CloudTalk pairs automated call handling with escalation to human agents and a range of integrations.

    7.6 From $99/mo · 14-day trial Visit site
  2. 2

    Freshcaller

    Free plan AndroidiPhoneWeb

    Freshcaller brings routing, call controls, and call intelligence into a cloud contact center, with integrations for other Freshworks products.

    7.3 Free plan · paid from $15/user/mo (annual) · 14-day trial Visit site
  3. 3

    Amazon Connect

    Free trial AndroidAPIiPhone+1

    Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

    6.6 Free plan Visit site
  4. 4

    Daktela Contact Center

    by Daktela Contact Center
    Free trial AndroidAPIiPhone+3

    Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.

    6.4 From €12/user/mo · 14-day trial Visit site
  5. 5

    Exotel Contact Center

    Free trial APILinuxMac+2

    Exotel combines calling, digital channels, IVR, automation, and several deployment choices in one contact center. XPrime starts at $70 a month, while Voice Streaming requires separate pricing.

    6.4 From $70 Visit site
  6. 6

    Genesys Cloud CX

    by Genesys Cloud CX
    Free trial AndroidAPIiPhone+4

    Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

    6.3 From $75/user/mo (annual) Visit site
  7. 7

    BlueTweak Knowledge Base

    Free trial APIWeb

    BlueTweak Knowledge Base links managed support content with agent workflows, AI responses, and customer self-service.

    6.2 From €65/user/mo Visit site
  8. 8

    Knowlarity Cloud Contact Center

    by Knowlarity Cloud Contact Center
    Free trial AndroidAPIiPhone+1

    Knowlarity provides cloud call handling with routing, recording, CRM connections, and mobile access.

    6.2 From ₹1,999/mo Visit site
  9. 9

    MaxContact Auto QA

    by MaxContact Auto QA
    Free trial APIExtensionWeb+1

    Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.

    6.2 Pricing on request Visit site
  10. 10

    Nextiva

    by Nextiva
    Free trial AndroidAPIExtension+5

    Nextiva combines business calling with messaging, meetings, and collaboration features across its plans. The listed monthly options begin at $15 a month, and there is no free plan or trial.

    6.2 From $15/user/mo Visit site
  11. 11

    Odigo

    by Odigo
    Free trial AndroidAPIiPhone+1

    Odigo combines omnichannel contact center functions with AI features, integrations, and stated European data hosting.

    6.1 From €40/user/mo (annual) Visit site
  12. 12

    Ozonetel Cloud Contact Center

    Free trial AndroidAPIiPhone+1

    Ozonetel Cloud Contact Center combines omnichannel engagement, routing, AI tools, integrations, and reporting in a cloud deployment.

    6.1 Pricing on request · 21-day trial Visit site
  13. 13

    Bright Pattern Contact Center

    by Bright Pattern Contact Center
    Paid APIMacSelf-hosted+2

    Bright Pattern Contact Center covers routing, dialing, quality management, AI assistance, recording, and digital channels in a cloud service.

    6.0 Pricing on request Visit site
  14. 14

    TeleCMI

    by TeleCMI
    Free trial AndroidAPILinux+2

    TeleCMI brings calling, contact-center, AI, routing, and integration features into one cloud suite.

    6.0 14-day trial Visit site
  15. 15

    UJET

    by UJET
    Free trial AndroidAPIiPhone+1

    UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

    5.9 From $65/user/mo Visit site
  16. 16

    GoTo Contact Center

    Paid AndroidAPIExtension+4

    GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

    5.8 Pricing on request Visit site
  17. 17

    Twilio Flex

    by Twilio Flex
    Free trial APISelf-hostedWeb

    Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

    5.8 From $1/user Visit site
  18. 18

    Alvaria Cloud

    by Alvaria Cloud
    Paid APIWeb

    Choose Alvaria Cloud if your enterprise contact center needs multi-channel interaction management, workforce tools, and coordinated outreach in one platform.

    5.5 Pricing on request Visit site
  19. 19

    Zoom Contact Center

    Paid AndroidAPIiPhone+3

    Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.

    5.3 Pricing on request Visit site
  20. 20

    NICE CXone

    by NICE CXone
    Paid Web
    5.2 From $110/mo Visit site
  21. 21

    Sprinklr Service

    by Sprinklr Service
    Paid APIWeb

    Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

    5.2 Pricing on request Visit site
  22. 22

    Vocalcom Hermes360

    Paid APISelf-hostedWeb

    Hermes360 brings channel handling, call routing, reporting, and quality tools into a contact center solution. Buyers will need to contact Vocalcom for pricing and can request a personalized demo.

    5.2 Pricing on request Visit site
  23. 23

    ZIWO

    by ZIWO
    Paid WebiPhoneAndroid

    ZIWO combines phone, contact-center and omnichannel functions across web and mobile platforms.

    5.2 From $40/user/mo Visit site
  24. 24

    Puzzel AI

    by Puzzel AI
    Paid Web

    Puzzel AI combines automated customer conversations with agent assistance, interaction analysis, quality scoring, and configurable summaries.

    5.1 Pricing on request Visit site
  25. 25

    Talkdesk CX Cloud

    Paid Web

    Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

    5.0 From $85/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

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