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Best Contact Center as a Service - Midmarket Software in 2026

For midmarket organizations, Contact Center as a Service tools handle customer conversations across supported channels and platforms. The options here are compared by pricing, routing, workforce and quality capabilities, agent limits, and CRM integrations.

26 apps
Research read 28 Sept 2026
How the order is worked out

1

CloudTalk AI Voice Agent
by CloudTalk AI Voice Agent
Free plan AndroidAPIiPhone+4

CloudTalk pairs automated call handling with escalation to human agents and a range of integrations.

7.6 From $99/mo · 14-day trial Visit site
2

Freshcaller

Free plan AndroidiPhoneWeb

Freshcaller brings routing, call controls, and call intelligence into a cloud contact center, with integrations for other Freshworks products.

7.3 Free plan · paid from $15/user/mo (annual) · 14-day trial Visit site
3

Amazon Connect

Free trial AndroidAPIiPhone+1

Amazon Connect Customer combines automated customer interactions, agent tools, and analytics across multiple channels.

6.6 Free plan Visit site
4

Daktela Contact Center
by Daktela Contact Center
Free trial AndroidAPIiPhone+3

Daktela combines multiple customer service channels with automation, contact centre tools and integration options. It has a 14-day trial, but no free plan; pricing varies by licence and AI package.

6.4 From €12/user/mo · 14-day trial Visit site
5

Exotel Contact Center

Free trial APILinuxMac+2

Exotel combines calling, digital channels, IVR, automation, and several deployment choices in one contact center. XPrime starts at $70 a month, while Voice Streaming requires separate pricing.

6.4 From $70 Visit site
6

Genesys Cloud CX
by Genesys Cloud CX
Free trial AndroidAPIiPhone+4

Genesys Cloud CX offers multiple contact-center tiers, with capabilities varying from voice services to broader omnichannel and workforce features.

6.3 From $75/user/mo (annual) Visit site
7

BlueTweak Knowledge Base

Free trial APIWeb

BlueTweak Knowledge Base links managed support content with agent workflows, AI responses, and customer self-service.

6.2 From €65/user/mo Visit site
8

Knowlarity Cloud Contact Center
by Knowlarity Cloud Contact Center
Free trial AndroidAPIiPhone+1

Knowlarity provides cloud call handling with routing, recording, CRM connections, and mobile access.

6.2 From ₹1,999/mo Visit site
9

MaxContact Auto QA
by MaxContact Auto QA
Free trial APIExtensionWeb+1

Auto QA combines configurable scoring, transcript evidence, and controls for selecting which interactions to review. Pricing is by request, so teams will need a customized quote to assess the cost.

6.2 Pricing on request Visit site
10

Nextiva
by Nextiva
Free trial AndroidAPIExtension+5

Nextiva combines business calling with messaging, meetings, and collaboration features across its plans. The listed monthly options begin at $15 a month, and there is no free plan or trial.

6.2 From $15/user/mo Visit site
11

Odigo
by Odigo
Free trial AndroidAPIiPhone+1

Odigo combines omnichannel contact center functions with AI features, integrations, and stated European data hosting.

6.1 From €40/user/mo (annual) Visit site
12

Ozonetel Cloud Contact Center

Free trial AndroidAPIiPhone+1

Ozonetel Cloud Contact Center combines omnichannel engagement, routing, AI tools, integrations, and reporting in a cloud deployment.

6.1 Pricing on request · 21-day trial Visit site
13

Bright Pattern Contact Center
by Bright Pattern Contact Center
Paid APIMacSelf-hosted+2

Bright Pattern Contact Center covers routing, dialing, quality management, AI assistance, recording, and digital channels in a cloud service.

6.0 Pricing on request Visit site
14

TeleCMI
by TeleCMI
Free trial AndroidAPILinux+2

TeleCMI brings calling, contact-center, AI, routing, and integration features into one cloud suite.

6.0 14-day trial Visit site
15

UJET
by UJET
Free trial AndroidAPIiPhone+1

UJET combines contact center and workforce management capabilities, with channel coverage depending on the selected plan. Compare the plan-specific channels and support level before subscribing.

5.9 From $65/user/mo Visit site
16

GoTo Contact Center

Paid AndroidAPIExtension+4

GoTo Contact Center brings calling, digital channels, routing, and agent-management tools into one service. Pricing is not published, and there is no free plan.

5.8 Pricing on request Visit site
17

Twilio Flex
by Twilio Flex
Free trial APISelf-hostedWeb

Twilio Flex combines multichannel agent work, routing, analytics, and extensibility for contact centers.

5.8 From $1/user Visit site
18

Alvaria Cloud
by Alvaria Cloud
Paid APIWeb

Choose Alvaria Cloud if your enterprise contact center needs multi-channel interaction management, workforce tools, and coordinated outreach in one platform.

5.5 Pricing on request Visit site
19

Zoom Contact Center

Paid AndroidAPIiPhone+3

Zoom Contact Center offers multichannel routing, reporting, and plan-dependent AI and workforce tools. Review the plan prices and channel requirements before choosing a tier.

5.3 Pricing on request Visit site
20

NICE CXone
by NICE CXone
Paid Web

5.2 From $110/mo Visit site
21

Sprinklr Service
by Sprinklr Service
Paid APIWeb

Sprinklr Service combines cross-channel contact center tools, AI assistance and configurable routing in an enterprise platform. Prospective customers need to request pricing and a demo to evaluate it.

5.2 Pricing on request Visit site
22

Vocalcom Hermes360

Paid APISelf-hostedWeb

Hermes360 brings channel handling, call routing, reporting, and quality tools into a contact center solution. Buyers will need to contact Vocalcom for pricing and can request a personalized demo.

5.2 Pricing on request Visit site
23

ZIWO
by ZIWO
Paid WebiPhoneAndroid

ZIWO combines phone, contact-center and omnichannel functions across web and mobile platforms.

5.2 From $40/user/mo Visit site
24

Puzzel AI
by Puzzel AI
Paid Web

Puzzel AI combines automated customer conversations with agent assistance, interaction analysis, quality scoring, and configurable summaries.

5.1 Pricing on request Visit site
25

Talkdesk CX Cloud

Paid Web

Talkdesk CX Cloud covers voice and digital contact center needs, with different feature sets across three editions.

5.0 From $85/user/mo Visit site

#1Places #1, #2, #3, #4, #5 on this list can be bought by the makers of the software on it. See the price

Check whether a tool has a free plan or trial, what its paid pricing starts at, and which platforms and channels it supports. If reading or changing code matters, review the licence for the tool you are considering.

Questions

How does Contact Center as a Service software work?

This software manages customer contact operations over supported channels and can include routing, workforce management, quality management, agent limits, and CRM integrations.

Are free plans available?

A free plan is available from some services in this category. Freshcaller is listed with a free plan and paid service from $15 per user per month on an annual plan.

Can I try a contact center service before paying?

A free trial is available from some services in this category. Freshcaller is listed with a 14-day trial.

What platform support do these services provide?

Services on the list support combinations of web, API, Android, iOS, Windows, and macOS. Check the platform details for the service you are considering.

How should I compare pricing?

Check for a free plan, trial terms, and the published paid starting price. Examples include $70 for Exotel, $119 per user per month for Five9, and €65 per user per month for BlueTweak Knowledge Base.

Can I read or change the source code?

Review the licence for the specific tool. The category facts cover pricing, platforms, channels, routing, management, limits, and integrations, not source-code access.

Questions

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