Freedom251 › Call Center Software
ZIWO
by ZIWO
What ZIWO is
ZIWO is a cloud phone and contact center service for inbound and outbound customer communications. It provides inbound calling, an outbound dialer, an IVR builder, workforce management and omnichannel digital channels. The service runs on the web, iOS and Android. Its Cloud Business Phone System plan costs $40 a month and requires a minimum of three users. The Cloud Contact Center plan costs $109 a month and includes Android and iOS apps, more than 18 CRM plugins, API webhooks, unlimited call recordings, advanced analytics, a live dashboard, an auto-dialer, call queue management and WhatsApp conversations. ZIWO is paid software with no free plan. The maker was founded in 2011 and is headquartered in Dubai, United Arab Emirates.
Who it suits
ZIWO suits organizations handling customer calls across inbound, outbound and digital channels. Its plans also address teams needing mobile apps, CRM connections, analytics or enterprise deployment controls.
What it does well
- Inbound and outbound calling
- IVR builder and workforce management
- Web, iOS and Android access
- Cloud Contact Center includes WhatsApp conversations
- Enterprise offers custom integrations
What to know first
- No free plan
- Business Phone System requires at least three users
- Paid plans start at $40.00 USD monthly
Plans
| Plan | Billed and limits | Price |
|---|---|---|
| Cloud Business Phone System | Minimum of 3 users · Minimum 3 users | $40 a month |
| Cloud Contact Center | Android and iOS mobile app · 18+ CRM plugins and API webhooks · Unlimited call recordings · Advanced analytics and live dashboard · Auto-dialer and call queue management · WhatsApp conversations | $109 a month |
| Enterprise | Private or public cloud · Bring your own SIP trunk · Custom data storage policy · Custom integrations · Advanced IVR · 24/7 support | On request |
As ziwo.io lists them, read 22 Sept 2026. The maker's own page has the final word.
Verdict
ZIWO combines phone, contact-center and omnichannel functions across web and mobile platforms. Plan choice depends on whether you need basic cloud calling, contact-center tools or enterprise deployment options.
Facts from ZIWO's own pages
- Digital channel scope
- omnichannel · ziwo.io, 22 Sept 2026
- Founded
- 2011 · ziwo.io, 28 Sept 2026
- Free plan
- No · ziwo.io, 22 Sept 2026
- Headquarters
- Dubai, United Arab Emirates · ziwo.io, 28 Sept 2026
- Inbound calling
- Yes · ziwo.io, 22 Sept 2026
- IVR builder
- Yes · ziwo.io, 22 Sept 2026
- Outbound dialer
- Yes · ziwo.io, 22 Sept 2026
- Paid from
- 40 · ziwo.io, 22 Sept 2026
- Workforce management
- Yes · ziwo.io, 22 Sept 2026
Where ZIWO stands on Freedom251
- Call Center Software#66 of 122
- Contact Center as a Service - Midmarket Software#23 of 26